Mar 16, 2021 | Best Practices, Blog, Warehouse Management Software
We can rebuild it, we have the technology. We can make it better than it was. Better, stronger, faster… The next generation of supply chain is almost here, and it’s digital.
Supply Chain 4.0 incorporates emerging technology — blockchain, AI, autonomous trucks, drones, 3D printing, augmented reality, and more — into every aspect of the supply chain, rendering it nearly unrecognizable from today’s capabilities.
More and more logistics start-ups are gaining ground in the warehousing and fulfillment industry through agile pricing and advancements in one or more emerging technology, like predictive inventory management and automated workflows powered by machine-learning algorithms.
Take ShipHero for example. Advancements in machine-learning powered supply chain forecasting and platform-based integration capabilities have allowed us to intelligently distribute inventory to lower shipping costs and delivery times. That’s why ShipHero has rapidly scaled to ship over $5 billion orders to date.
So, what else does the future of logistics hold? Let’s dive in to find out.
Safe & Efficient Warehousing
Warehousing operations like picking and packing orders will be extremely precise and lightning fast, not to mention much safer, thanks to augmented reality (AR).
AR headsets (think, Google Glass) could illuminate the most efficient route around a warehouse like a GPS right in front of your eyes, and clearly point to the exact items that you need to pick.
High-tech wearables are already incorporated into warehouse safety protocols to allow employees to signal for help and receive emergency assistance, and AR headsets with live-streaming capabilities would further improve the safety of employees while allowing employers to monitor and optimize productivity.
Reduced Transportation Cost and Duration
Long-distance trucking and last-mile delivery will become quicker and cheaper with the advent of autonomous trucks and drones.
Today, truck drivers are restricted to a limited amount of time on the road, rightly so to avoid tired driving, reduce accidents and mitigate dangerous driving. With the help of automated driving systems, it could help the trucker shortage and bring renewed interest to the profession, while allowing truck drivers to spend more time on the road.
Amazon Prime Air has shown that drones can deliver packages under 5 lbs in 30 minutes to select locations. Though not yet in operation, the drones will autonomously zoom through the skies to deliver the package to an outdoor delivery target. New transport concepts like drones or robots help companies improve that last-mile delivery for high-value packages.
Supply Chain-as-a-Service
There’s Print on Demand, and then there’s 3D Print on Demand.
By sharing design specs with a 3PL or fulfillment provider, retailers could repurpose their fulfillment centers as small-batch manufacturers that use 3D printers to create products in-house, thereby reducing shipping times for expedited orders.
This would allow 3PL and fulfillment providers to offer full-service supply chains to the growing number of online brands and ecommerce startups.
Advanced Inventory Control
Blockchain may sound a bit vague or abstract in the supply chain space, but essentially this can be used to scan QR codes and track the journey of an individual product (rather than groups of SKUs) throughout the supply chain. Once scanned, relevant product data is automatically synced for all business systems simultaneously.
Real-time data flowing between your systems allows for precise inventory forecasting and restocking capabilities. More in-depth tracking of your inventory also helps utilize the ‘shared economy’ where Uber and local delivery providers can seamlessly deliver products on your behalf.
This advanced form of collaboration also allows companies to easily detect fraudulent products, locate lost or stolen goods, and identify sources of product damage at each step of the supply chain.
Scale Instantly
Platforms like Shopify and Amazon have allowed ecommerce merchants to access a wide-range of capabilities that they otherwise would have to invest in and build themselves. In terms of supply chain, by linking via API to a large number of carriers and providing customers with negotiated rates, smart fulfillment companies like ShipHero allow their customers to directly compare their options and select the best shipping method.
Supply chain today is nearly unrecognizable to the paper-based and manual processes of the past. With exponential growth, the supply chain of the future will be far more integrated and efficient to what we have today. Startups like ShipHero are beating traditional carriers by leveraging tomorrow’s technology for today’s business needs.
Oct 22, 2021 | 3PL Warehouse Management, Blog, Fulfillment, Warehouse Operations
By: Maggie M. Barnett, Esq., COO at ShipHero
If you’re of a certain age, you’ve been waiting for the robot apocalypse for a while. It’s doubtful that our robot overlords will speak in an Austrian accent, but one thing is certain – robots are coming. And they are coming to warehouses and distribution centers quickly.
According to a recent study by Modern Materials Management and Vecna Robotics, 27% of companies surveyed currently use automated guided vehicles (AGV) and technologies for materials handling. That’s a little more than 1 in 4. So, while it may seem like the use of robots in distribution and warehouses is still on the horizon, it appears they are marching forward at a steady and quick pace.
In the same study, 42% of respondents said they currently use AGVs or plan to invest in them in the next 12 months, while 39% said they currently use autonomous mobile robots (AMR) or plan to make an investment in the next 12 months. The revolution has begun.
Practical Applications for Warehouse Robots
It may seem that investing in AMRs or AGVs for your warehouse is a silly ego play; a way to one-up your competition. However, these automated technologies have far-reaching and important applications within warehouses and can greatly help to reduce costs and increase efficiency.
The most common execution for AMRs is automated picking. Through a mix of warehouse execution software (WES) and onboard sensors, AMRs can move through the warehouse, picking orders from barcode-labeled bins. This type of barcode picking is used with human workers as well, but as in most instances, a machine will be more efficient than a human.
AGVs can also be used to move pallets and large racks, reorganize inventory layouts and provide inventory counts. However, none of these functions will work without a human to program the robot and oversee performance.
ShipHero has an integration with 6 River Systems, a leader in warehouse automation robotics with their flagship product, Chuck. If you are interested in learning more about how ShipHero works with 6 River Systems, please reach out to your customer service manager.
Last Mile Delivery Automation
Perhaps the greatest area of recent growth and the one with the most room for innovation is the use of robotics and automation in the last mile. Last mile delivery seems to be the latest buzz term, and for good reason. The last mile is the shortest distance and often the most expensive in the eCommerce ecosystem. Efficiencies in the last mile can save money, reduce environmental pollution and increase customer satisfaction.
So, how are robots being used in the last mile? Let’s take a look.
- Drones: While it once seemed laughable, the idea that a drone could show up on your doorstep with a package dangling from its undercarriage is a real possibility. Amazon has been talking about this since 2013, and finally got approval from the FAA last year. Walmart has announced a similar program, proving that where Amazon paves a path, others will follow.
- Autonomous Delivery Vehicles (ADV): ADVs are to large orders what drones are to small ones. The impact of ADVs could be felt not only within short distance routes, but long-distance ones as well. Companies like Plus.ai and Waymo have been testing the feasibility of this automation, and have been met with encouraging results.
- Robot Deliveries: There’s also the promise of on-the-ground robots that will make deliveries via small scale technologies that can be deployed in neighborhoods and arrive right on your doorstep. Additionally, this type of automation could work wonders for smaller scale delivery needs, like a college campus or office building complex. Starship Technologies is already working on a campus-based robot delivery system.
The Reality of Automation
With the rise of use cases for automation and robotics in the warehouse and delivery industries, the costs will start to lower, allowing more businesses to take advantage of these technologies, and truly compete with their larger competitors. What was once considered a lark, has now become a plastic and motherboard reality and it will be up to businesses of all sizes to determine the best way to use this technology and if the overall savings will justify the upfront costs and investment.
But, make no mistake, the robots are coming. In fact, they’re already here.
If you’re new to ShipHero Fulfillment, please schedule a meeting today with our experts to learn more about how we can help you get your orders picked, packed, and delivered with our fulfillment service. No setup fees, simply pay as you go. ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success.
Click HERE to Schedule a Meeting Today
Maggie M. Barnett, Esq., COO
ShipHero
About the author: Maggie M. Barnett, Esq., is the COO of ShipHero. She is responsible for planning and executing the overall operational, legal, managerial and administrative procedures, reporting structures and operational controls of the organization. Barnett’s greatest strengths are leadership, risk mitigation, change management and a passion for business transformation. She is known for her expertise in delivering operational excellence and an ability to provide guidance and mitigating risk. Her leadership of ShipHero is grounded in a servant mentality, always doing the right thing for our stakeholders. Her passion for ShipHero comes from the ability to drive operational excellence throughout the organization impacting the lives of our employees, customers, and partners.
Follow Maggie on Twitter & LinkedIn.
Oct 29, 2021 | 3PL Warehouse Management, Blog, Fulfillment, Warehouse Management Software
By: Maggie M. Barnett, Esq., COO at ShipHero
While the pandemic has dominated headlines for the past 20 months, another hot button issue has been global climate change. This has thrust sustainability into the spotlight, and individual organizations have begun looking for ways to reduce their impact on the environment that go beyond shrinking their carbon footprint.
In last week’s blog, we talked about automation and robotics, and how this advanced technology was revolutionizing the way warehouses work and how companies deliver their products. In truth, a large part of the opportunity for sustainability in the last mile starts and ends with delivery vehicles.
However, there are other areas of opportunity, so let’s explore some of the recent advancements in sustainability for eCommerce fulfillment.
It’s Not Diesel, It’s Electric
Electric Vehicles (EVs) have already proven to be a cost-effective solution to their gas-powered counterparts and many logistics companies have adopted them. According to a report by NPR in March 2021, Amazon and UPS have placed significant orders for EVs, while DHL already has 20% of its fleet classified as zero emissions. And Fedex has taken the biggest leap, pledging that its fleet will be 100% battery-powered by 2040.
While the electricazation of 18-wheelers is stymied by short battery lives, electric vehicles are perfectly poised to make a difference in sustainability. With other last mile enhancements, like route optimization, EVs can deliver along routes that maximize their battery life’s power. Also, finding a charging station isn’t that hard in most urban areas. And since deliveries typically happen during business hours, EVs have plenty of time to get a charge.
‘Recalculating Route’ Can Help Save the Environment
All right, maybe not save, but route optimization is a key factor in reducing emissions by delivery vehicles. This technology prioritizes efficiency over length, taking into account many different factors that can impact a driver’s delivery route. A few of the challenges they account for are:
- Delivery Time Windows
- Driver Proximity to Hub
- Traffic Congestion
- Parking Availability
- And More
By spending just a little more time analyzing the route your vehicles take, you’ll be able to do a better job of sending them on the most efficient path which will lower emissions and reduce maintenance and gas costs. This type of technology can also impact customer satisfaction. If you tie your route into a front-facing delivery notification system, then a customer can easily “click” to see where their shipment is. Consider features like the one Uber uses to show you the location of your driver.
Increased transparency is a healthy and positive side effect of reducing environmental impact and more efficiently completing your deliveries.
Go Small
Micro-warehousing is another up and coming last mile delivery solution, and again, it aids sustainability by decreasing the length of the delivery route and therefore reducing emissions. While it may seem daunting to sign a lease for a new warehouse site, having the ability to move your inventory closer to where it will ultimately go makes a huge difference in delivery times and impact. It is also recommended that you designate areas in this space for same-day or next-day deliveries. Closer proximity to customers means you might be able to offer these types of premium services that customers have come to expect.
The Big Last Mile Delivery Picture
As of right now, the quickest and easiest way to build a sustainable last mile strategy is to examine the use of gas-powered vehicles, optimize delivery routes and consider warehousing your products in smaller locations closer to the end consumer. While it may seem that these steps won’t make much of an impact, one small step and all that. If multiple businesses commit to make these changes, then there is proof that last mile delivery could make a positive and lasting impact on the big global climate picture.
If you’re new to ShipHero Fulfillment, please schedule a meeting today with our experts to learn more about how we can help you get your orders picked, packed, and delivered with our fulfillment service. No setup fees, simply pay as you go. ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success.
Click HERE to Schedule a Meeting Today
Maggie M. Barnett, Esq., COO
ShipHero
About the author: Maggie M. Barnett, Esq., is the COO of ShipHero. She is responsible for planning and executing the overall operational, legal, managerial and administrative procedures, reporting structures and operational controls of the organization. Barnett’s greatest strengths are leadership, risk mitigation, change management and a passion for business transformation. She is known for her expertise in delivering operational excellence and an ability to provide guidance and mitigating risk. Her leadership of ShipHero is grounded in a servant mentality, always doing the right thing for our stakeholders. Her passion for ShipHero comes from the ability to drive operational excellence throughout the organization impacting the lives of our employees, customers, and partners.
Follow Maggie on Twitter & LinkedIn.
Nov 15, 2021 | newsroom
ShipHero is proud to announce the roll-out of a new feature for our shipping software clients that will make picking even more efficient and help streamline their warehouse. Unit of Measure (UOM) is now available in ShipHero’s shipping software and mobile app, and it brings even more accuracy to ShipHero’s already 99%+ accurate process.
How It Works – Unit of Measure
Here’s how UOM works:
For items that have multiple units of measure, for example an item that comes in multi-packs, but are also sold individually, it is now possible to pick packs of that item and scan them only once – regardless of their pack quantity.
For example:
You sell keychains and they are sold individually by SKU. However, when they are shipped they are shipped in bags of 10. An order comes in for 12 keychains. When the picker goes to fill the order, they can now pick up 1 bag of 10, scan it once and then finish the order with 2 individual keychains. It’s the difference between 3 scans versus 12 scans – time saver!
Why It’s Important
By using UOM, pickers can now cut down on the amount of time it takes to fulfill orders, especially those with multiple items. Also, the system will prescribe the best picking options. When an order for 12 keychains comes in, it will indicate to the picker that 1 full pack of 10 and 2 individual keychains are available to pick.
UOM also extends to cases. Instead of scanning 100 keychains, you just scan the case barcode and move along.
How It Helps ShipHero Clients
The biggest benefit to UOM is picking efficiency. A disorganized warehouse is the largest time suck for eCommerce businesses. This extends to inefficient picking and packing procedures. This speaks directly to the metrics that ShipHero can move for our clients. One way to increase warehouse efficiency is to increase picking efficiency. One way to lower the number of mis-picks is to increase picking efficiency.
UOM is a feature that will have far-reaching effects for ShipHero clients throughout their warehouse operations. “We’re excited to offer this option because we know the amount of time it will save,” Yosef Haas said. As ShipHero’s VP of Product he’s always looking for ways to make the client experience better. “Reducing the number of scans and giving pickers the best options to choose from when filling a multi-item order are efficiencies that work, and really move the needle in regards to output,” Haas said.
If you are a current ShipHero SaaS client and would like to know about the new unit of measure feature, please reach out to Client Support today.
If you’d like to learn more about ShipHero’s powerful shipping software solution, please schedule a call with one of our software experts today!
About ShipHero
ShipHero is a US based, leading provider of cloud-based eCommerce fulfillment solutions that gives online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Mars, Universal Music Group and Canadian Tire. Additionally, ShipHero is the official fulfillment network partner for Shopify, and is rapidly scaling a network of warehouses throughout the US to meet the growing demands of today’s online retailers.
Jan 21, 2022 | newsroom
Oct 19, 2021 | newsroom
In partnership with Flexport, ShipHero is proud to announce a new shipping option meant to address the current congestion at US ports. Flexport has developed Flow Direct, a less-than-container-load(LCL) shipping option that allows clients to purchase space in shipping containers along with other clients. This allows smaller businesses with less product to get their goods from Shanghai to ShipHero’s Las Vegas warehouse in 23-25 days at just a fraction of the cost.
Flexport Flow Direct is ideal for fulfillment clients who:
- Ship regularly to the US for eCommerce replenishment.
- Already ship LCL to the US.
- Are not first-time shippers.
- Source their goods from within 400km of Shanghai.
- Ship to ShipHero’s Las Vegas warehouse.
- Do not ship hazardous, dangerous or regulated goods including li-ion batteries and no goods that are regulated or subject to Other Government Agency (OGA) review (e.g., FDA, FCC, etc.). This includes cotton products produced in China due to the Withhold Release Order issued in Jan 2021.
For freight shipping in October 2021, Flow Direct costs $325 USD per Cubic Meter (CBM) of space. (This fee includes transportation from our Shanghai consolidation center to the ShipHero warehouse in the US.)
Cargo Insurance, Customs Clearance and Import Fees (duty and tax) are extra because these fees are determined on the type of / value of your shipment – but not to worry, Flexport’s insurance and Customs clearance rates are very competitive. You will find these rates to be comfortably between FCL and standard LCL rates, leaning towards FCL. There is a one CBM minimum charge, and there is no maximum amount you can ship. November rates will be published soon.
This new shipping option is available NOW for ShipHero Fulfillment customers, all they have to do is sign up as a Flexport customer by contacting the sales team at flowdirect_sales@flexport.com.
ShipHero Fulfillment customers may also reach out to their Client Success Manager for questions, HERE.
We are excited to bring ShipHero clients this out-of-the-box option that directly addresses the shipping log-jam that is cramping everyone’s holiday style. At ShipHero, we can feel your clients’ frustration and ShipHero is glad to partner with companies like Flexport to bring solutions directly to our clients.
If you’re new to ShipHero and are interested in learning more about our fulfillment services, please schedule an appointment with our Fulfillment Sales Team, HERE.
About ShipHero
ShipHero is a US-based, leading solution provider in the fast growing eCommerce fulfillment space. ShipHero served over $5 billion of eCommerce orders in 2020 and is growing rapidly. ShipHero provides warehouse management software for brands that operate their own warehouses as well as outsourced fulfillment as a service from ShipHero owned and operated North American warehouses.
Some notable customers include Universal Music Group, Glossier and Canadian Tire. ShipHero is a Shopify Plus partner and we serve more than 10% of Shopify plus stores globally.
Media Inquires: media@ShipHero.com
Jan 21, 2022 | Blog
By: Maggie M. Barnett, Esq., COO at ShipHero
Meeting consumers’ growing shipping expectations is critical to maintaining customer loyalty and staying ahead of the competition. 2-day shipping is now the minimum shipping speed that most customers expect. Unfortunately, as these expectations become more demanding, growing eCommerce brands struggle to keep up with them.
Here’s a particularly alarming statistic to give you an idea of where eCommerce shipping currently stands: 75% of consumers expect brands to offer same-day delivery options.
This is a lofty expectation to meet on your own, especially because free shipping is one of the most important purchase-driving factors. So how can eCommerce brands offer faster delivery times? Let’s just say there’s a reason 90% of Fortune 500 companies have partnered with 3PLs.
Why eCommerce merchants need a 3PL
Third-party logistics providers help eCommerce merchants meet consumer shipping expectations without compromising on revenue. 3PLs have specialized logistics teams that optimize your inventory management, order fulfillment, and returns management, among other benefits. In short, 3PLs handle fulfillment while your team focuses on other areas of your business.
Keep up with Amazon’s delivery speeds
Amazon Prime set the benchmark for consumer shipping expectations with its famous 2-day delivery option. Unfortunately, consumers don’t realize how difficult it is for growing eCommerce brands to offer expedited shipping.
Partnering with 3PLs lets you offer 2-day and overnight delivery so you don’t keep losing customers to Amazon and other megacorps, without driving your logistics costs through the roof.
Building your own fulfillment network is costly & time-consuming
Building a fulfillment network lets brands offer expedited shipping by reducing travel costs and time. Unfortunately, building a network is costly and demands a larger labor force – merchants have to rent out, or purchase, multiple warehouses and distribute their inventory, and then hire a workforce for each fulfillment center.
3PL providers have their own fulfillment centers with dedicated logistics teams. You can partner with a 3PL and strategically distribute your inventory across their multiple fulfillment centers, reducing shipping times and costs, without incurring large overhead costs.
3PLs can grow your business
3PLs have their own specialized logistics workforce that’s equipped to help your business expand at scale. Otherwise, if you’re relying on an in-house team, you’ll need to gradually hire more workers as your eCommerce brand grows and the volume of orders increases.
Additionally, if your in-house team lacks experience, pick and pack errors and other problems increase, ultimately affecting your bottom line. 3PLs, on the other hand, have employees with years of logistics experience.
Logistics, including reverse logistics, demand plenty of human resources and management. Thus, outsourcing your order fulfillment to a third-party frees up your own workforce to focus on growing your business.
Enterprise-level reporting capabilities & insights help grow your business
Leading 3PLs have their own warehouse and inventory management software with enterprise-level reporting capabilities, including:
- Real-time insight of inventory levels
- Inventory valuation reports
- Shipment reports that cover every shipped item
- Team-specific reports
- Replenishment monitoring to determine the best time to reorder
And more. Having the right data and analytics just a few clicks away helps eCommerce brands streamline their fulfillment processes and identify problem areas.
3PLs integrate with your eCommerce platform & marketplaces
3PLs solve the multiple marketplace integration dilemmas by seamlessly integrating with all platforms, and making vital information available on one centralized dashboard.
Why eCommerce merchants choose ShipHero
ShipHero serves more than 10% of Shopify plus stores globally and many Fortune 500 companies. We’re trusted by many leading high-growth DTC brands, which is reflected in our outstanding user reviews – Shopify merchants rated us 4.8/5 and TrustPilot users gave us a solid 4.8/5.
Here are 5 reasons that eCommerce merchants choose ShipHero.
Done-for-you fulfillment services
We’ll take care of your warehousing and inventory management, pick and packing operations, shipping, and even reverse logistics. Our experienced, highly trained workforce specializes in efficiently managing logistics operations, minimizing errors, and ensuring orders are always shipped on time.
Direct integrations with eCommerce platforms & marketplaces
ShipHero’s leading warehouse management software (WMS) directly integrates with major eCommerce platforms and marketplaces, including BigCommerce, WooCommerce, Shopify, Amazon, eBay, Walmart, and more.
After integrating with different platforms, you can view detailed analytics, insights, and reporting from your central ShipHero dashboard. Additionally, eCommerce merchants can set automation rules to streamline fulfillment operations.
Automation rules perform actions in response to “triggers” – for example, a shipping method could apply automatically in response to a matching zip code, or emails with order tracking links can be sent to customers after their order is shipped.
Easy returns management
With more than 82% of online shoppers willing to say goodbye to a brand due to a bad returns experience, making the returns process seamless is critical to improving your customers’ experience and maintaining their loyalty. Poor returns management can put you at risk of losing customers to your competition.
Here at ShipHero, we process returns as they come in, which is easy thanks to our direct integrations with marketplaces and eCommerce platforms. We offer done-for-you returns processing, so you can focus on growing your brand while we handle the logistics and reverse logistics.
Additionally, ShipHero supports direct integrations with partners like Returnly and Loop, to make return processing easier and risk-free.
Fast delivery & shipping speeds
Fast growing eCommerce brands can struggle with managing their own logistics; as the volume of orders increases, you’re forced to expand your workforce and scale your fulfillment operations accordingly.
Keeping up with the high volume is difficult enough (especially during the peak holiday season), but the costs start adding up too as you hire more logistics personnel. However, eCommerce brands can’t afford to delay orders or deliver incorrect items; convenience is one of the primary reasons consumers have turned to online retailers.
For these reasons, many fast-growing eCommerce brands turn to ShipHero. Our fulfillment services let eCommerce brands consistently offer 2-day and overnight delivery options as you scale.
ShipHero has a network of fulfillment centers for eCommerce brands to distribute their inventory across. A distributed inventory is vital to fulfill orders faster and keep delivery costs low – when customers place an order, it’s shipped from a center closest to them.
Additionally, our integrated WMS uses real-time carrier rate shopping to minimize shipping costs. Thus, offering customers free shipping options becomes more feasible.
ShipHero’s Bulk Ship process helps brands keep up with large order volumes by streamlining the pick and pack processes. This feature is especially useful during the holiday season when your order volume spikes dramatically.
Detailed reporting & insights
ShipHero’s industry-leading WMS arms eCommerce merchants with detailed analytics, reporting and insights. You can instantly access real-time inventory data (including inventory valuation), access team reports, or pull up order information.
Our inventory management and shipping software monitors your inventory levels in real-time and automatically notifies merchants about replenishment needs. You can also set automatic reorder points to prevent shortages or overstocking.
Conclusion
Online consumer expectations have evolved rapidly in recent years, especially because of the COVID-19 pandemic. Consumers are expecting better shopping experiences, expedited shipping options, lower shipping costs, and hassle-free returns.
Meeting all these expectations on your own is challenging, which is why many leading eCommerce brands have partnered with ShipHero. We’re not sales-focused; our primary goal is to help our partners achieve their fulfillment goals and grow sustainably.
So start growing your brand with ShipHero today.
If you’re new to ShipHero Fulfillment, please schedule a meeting today with our experts to learn more about how we can help you get your orders picked, packed and delivered with our fulfillment service. No setup fees, simply pay as you go. ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue and success.
Click HERE to Schedule a Meeting Today
Maggie M. Barnett, Esq., COO
ShipHero
About the author: Maggie M. Barnett, Esq., is the COO of ShipHero. She is responsible for planning and executing the overall operational, legal, managerial and administrative procedures, reporting structures and operational controls of the organization. Barnett’s greatest strengths are leadership, risk mitigation, change management and a passion for business transformation. She is known for her expertise in delivering operational excellence and an ability to provide guidance and mitigating risk. Her leadership of ShipHero is grounded in a servant mentality, always doing the right thing for our stakeholders. Her passion for ShipHero comes from the ability to drive operational excellence throughout the organization impacting the lives of our employees, customers, and partners.
Follow Maggie on Twitter & LinkedIn.
Feb 4, 2022 | Blog
By: Aaron Rubin, Founder & CEO of ShipHero
How many seconds or minutes have you ever spent searching for a pen, a folder, a paperclip under piles of paper, on the floor, in the trash can (how did it get in the trash can)? And once you’ve found it, now you’re annoyed you lost it in the first place, and your zen-like state of productivity is long gone.
Maybe this isn’t quite as common an occurrence as it once was, but there are always small things that get in the way of us working as efficiently as possible. A lost pen, 10 extra steps in the warehouse, an iPad with a dead battery … all of these take away from the time we could be working and kill our efficiency.
This is the story of how one adaptive gaming controller revolutionized our packing station efficiency leveraging our Warehouse Management Software (WMS) along with our strong warehouse processes.
Barcode Scanning Loses its Shine
There is no doubt that handheld barcode scanners are a lifesaver, especially when talking about picking and packing in a warehouse. They reduce errors, allow for better quality assurance and save time.
However, there is still always a bit of lag between picking up the scanner, scanning the barcode and then placing the scanner down to continue working. Especially when you’re in the critical packing phase of an order. Maybe it’s one or two seconds, but shave those few seconds off every order you pack, and you’ve accumulated a lot of time.
This was the challenge for our ShipHero fulfillment centers where we also use our WMS; our packers who were unbelievably fast, wanted to be faster. They were looking for a non-wearable option. However, when the team investigated other options, like buttons for example they were either unreliable, inconsistent or far too expensive to make logical sense. So, maybe the handheld barcode scanner was as good as it gets.
Gaming to the Rescue
ShipHero employee, Lucas Warner, was still frustrated by this issue. Knowing there had to be a solution to the button issue, he started to think about what type of device currently existed that was durable, adaptive and fairly easy to program.
The answer lies in the gaming community. Xbox® released an adaptive game controller meant for gamers with limited mobility and less-than-fine motor skills. This type of device was exactly what could work for packing stations at ShipHero. When combined with a Logitech® button kit and some open source software, a solution was born.
One (or 17) Buttons to Rule Them All
Now with the touch of one or two buttons, packers can instruct ShipHero’s WMS to print the label/invoice and complete the order. The system uses different box sizes as the main differentiator. Once the box barcode is “scanned” – again at the touch of a button, instead of a handheld barcode scanner, ShipHero’s WMS knows what to do.
In total, there are currently 17 buttons that can be programmed with different command codes. Two of them are taken by the first two functions mentioned above (print label/invoice, complete the order). The other 15 are up for grabs.
The cost to make this upgrade is nominal – in fact, it’s cheaper than a socket mobile scanner, which is what most of our clients use in their warehouses. The only hiccup right now is that, like many electronics devices, adaptive controllers and button kits can be hard to come by. So, if you’re looking to outfit a dozen stations, you might need to do it in waves instead of all at once.
But Why?
When any new process replaces an older one that seemingly still works, the question is always, “But why?” Why should you bother to make this change?
Here are my top reasons:
- It’s more efficient. Even your fastest packers will improve their speed.
- It’s more cost-effective in the long run. It costs less than socket mobile scanners and the controller is meant to be durable. In the 18 months we’ve been using them, they haven’t had one controller wear out. (One died, but that was an internal connection issue – it wasn’t from overuse).
- It’s fun! Call me crazy, but packing orders all day isn’t that much fun. Your packers will get the tactile satisfaction of slapping buttons and accomplishing something.
I realize this last one might seem like a little who cares? But consider your current warehouse situation. Who are you looking to hire? Chances are you need new workers that may be a part of a generation already familiar with gaming and the satisfaction it brings.
The gamification of shipping is not a passing fad – it’s more of a long-term solution.
For example, ShipHero introduced the Hero Board – a running list of the top packers for the day – and it’s been a huge success. It helps to motivate the entire team to get more done and work more efficiently. Using an adaptive controller adds even more of a game-like feel to this friendly competition.
There’s also no discounting the “coolness” factor.
Innovation is the Future
People are always talking about innovation, AI and robotics in warehousing. And that stuff is coming – for some of you it’s part of your daily routine, and for others it’s still on your bucket list. But this type of innovation – a possible 3x upgrade in efficiency for a couple of hundred bucks, might reap bigger dividends in the short term than you could imagine.
If you’re a current ShipHero WMS client, for steps on how to adapt your packer stations to game controller buttons, click HERE for the Knowledge Base article.
If you’re new to ShipHero, schedule a meeting today with our software experts to learn more about our WMS built for ecommerce brands & 3PLs looking to run their best warehouse and how ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success.
Click HERE to Schedule a Meeting Today
Aaron Rubin, Founder & CEO
ShipHero
About the author: Aaron Rubin is the Founder & CEO of ShipHero. He is responsible for planning and executing the overall vision and strategy of the organization. Rubin’s greatest strengths are leadership, change management, strategic planning and a passion for progression. He is known for having his finger on the pulse of ShipHero’s major initiatives, his entrepreneurial spirit, and keen business acumen. His leadership of ShipHero is grounded in providing excellent customer service that drives improved business operations. His passion for ShipHero comes from the culture and his ability to have an impact on the lives of employees, customers, partners, and investors.
Follow Aaron on Twitter & LinkedIn.
Feb 18, 2022 | Blog
How Brands Are Adapting to New Consumer Needs
By: Maggie M. Barnett, Esq., COO at ShipHero
Even before today’s supply chain challenges, customer expectations for faster, high quality shipping options put a strain on eCommerce businesses. On top of the growing demand for speedier delivery and better customer support, the worldwide supply chain interruption brought on by the pandemic has driven brands to seek out new shipping solutions.
From independent online stores to giant corporations, all retailers have had difficulty getting products to their customer’s doorstep. As the logistics landscape continues to evolve, many eCommerce companies are turning to micro-fulfillment centers as a more reliable option.
Advantages of Micro-Fulfillment Centers (MFCs)
The size and structure of typical warehouses can make them a bit inflexible when faced with new challenges and a changing economy. As a result, micro-fulfillment centers, or MFCs, have grown in popularity among small to medium sized brands by providing a cheaper warehouse option, without the rigid limitations of traditional fulfilment providers. These facilities clear the way for faster delivery, streamlined data management and better restocking procedures.
Faster Product Delivery & Curb-Side Pickup
By converting existing retail space or underused warehouses, MFCs help reduce the distance between the customer and their order. Not only does this shrink the expected delivery time, but also gives buyers the option to pick up their order on-site. In recent years, curb-side pickup has become an expectation for anyone ordering products online. By switching to an MFC, eCommerce brands can offer pickups and let their customers choose the most convenient option for themselves.
The option to buy online and pick up in store (BOPIS) is a relatively new feature adopted by large brands in an effort to combat supply chain limitations. By employing BOPIS into the customer journey, brands can offer a convenient buying experience that MFCs make possible. Rather than shipping an order from across the country, existing store fronts in the customer’s area can help supply the item, allowing for a more cost effective method of getting products to customers.
Leverage Retail Storage Space
Given the quick expansion of online shopping, warehouse space can be hard to come by. In fact, large brands set records for leasing retail space in 2021 as they try to find speedier shipping channels that limit last-mile logistics. Brick and mortar store fronts with underused back-room space have become valuable assets for brands looking to diversify their shipping procedures.
If a customer places an order for an out-of-stock item, a nearby storefront might have it on hand. The product can then quickly be shipped to where the customer arranged for the pickup. Using a traditional warehouse arrangement, the customer would have to wait for the product to be restocked in order to make a purchase, or more likely, choose a different retailer altogether. MFCs can give companies a competitive edge by ensuring items for sale are actually available and can be delivered in a timely manner.
Warehouse Data Management
Since the beginning of the pandemic, interrupted supply chains have made tracking inventory much more difficult, but smaller fulfillment centers can help simplify data management. By opting for an MFC structure, online brands get a little more insight into what’s being sold, where it’s headed and when the warehouse needs to be restocked. The extra attention that each individual shipment gets also means fewer mistaken deliveries and better quality control. This superior data management makes it easier to identify product shortages before customers order something that’s already out of stock.
Strategic Warehouse Stocking
One of the major benefits to micro-fulfillment centers is brands can be more selective about where to send their products. Rather than stock a company’s entire inventory, these smaller facilities hold the highest selling items in their given geographic area. This tactic allows brands to strategically stock their warehouses and be better prepared to meet their customers’ demand. By getting products closer to their final destination, MFCs limit last mile shipping, allowing for speedier delivery and more satisfied customers.
The elevated level of transparency that comes with stocking an MFC means products can move from warehouse to store seamlessly, without the guessing and uncertainty that comes with a traditional fulfillment center.
Brands Converting to Micro-fulfillment
As the new normal for shipping continues to unfold, eCommerce brands are changing along with it. Micro-fulfillment centers offer a way to overcome current pandemic shipping woes, while providing a scalable shipping solution for the years ahead.
If you need help guaranteeing reliable, secure delivery with superior data management, then consider shipping your products with ShipHero. We’re already helping Fortune 500s and thousands of fast-growing DTC brands deliver orders safely.
If you’re new to ShipHero Fulfillment, please schedule a meeting today with our experts to learn more about how we can help you get your orders picked, packed, and delivered with our fulfillment service. No setup fees, simply pay as you go. ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success.
Click HERE to Schedule a Meeting Today
Maggie M. Barnett, Esq., COO
ShipHero
About the author: Maggie M. Barnett, Esq., is the COO of ShipHero. She is responsible for planning and executing the overall operational, legal, managerial and administrative procedures, reporting structures and operational controls of the organization. Barnett’s greatest strengths are leadership, risk mitigation, change management and a passion for business transformation. She is known for her expertise in delivering operational excellence and an ability to provide guidance and mitigating risk. Her leadership of ShipHero is grounded in a servant mentality, always doing the right thing for our stakeholders. Her passion for ShipHero comes from the ability to drive operational excellence throughout the organization impacting the lives of our employees, customers, and partners.
Follow Maggie on Twitter & LinkedIn.
Feb 24, 2022 | newsroom
ShipHero Fulfillment is Making it Easy for US Brands to Save Money Shipping From Canada
ShipHero Fulfillment is proud to announce that we can now help eCommerce brands save money by taking advantage of Canada’s Duty Deferral and Duty Drawback programs and USCBP’s Section 321. When combined with our fulfillment expertise, this will directly impact brands’ bottom lines and save them money – often as much as 20%!
What is Section 321?
Section 321 is a law that is part of the US Customs and Border Protection. It allows for individual US customers to purchase goods up to $800 USD per day and have it shipped from Canada into the United States duty free.
How This Helps Brands
Canada incentivizes eCommerce brands to import their products through Canada by offering duty deferral and duty drawback programs. These programs reimburse or waive all duty fees paid on imports. This can result in a lowered landed costs of up to 10-20%!
How Section 321 Works
An eCommerce company that imports products from overseas would normally have them shipped from their country of origin and then sent to the United States. Once they arrive in the United States, they will be subject to customs review and import fees.
In recent years, these import fees (duties) have increased when importing goods from certain Asian countries. For example, shoes imported from China have a duty of 48%. The same shoes when shipped and imported in Canada have a duty of anywhere from 0-20%. Huge savings!
Obviously, just this savings alone would be enough justification for brands to take advantage; however, all duties paid in Canada can be submitted for deferment – which in this case means reimbursement.
So, any duties paid on these shoes from China sent to Canada would be reimbursed. Yes!
Why Section 321
It may seem like adding an extra step to the fulfillment process could cause trouble, especially with customers and their shipping expectations. If that savings isn’t enough, here are the other reasons why to use ShipHero Fulfillment with Section 321:
- No impact to shipping timelines
Due to ShipHero’s warehouse locations in Canada that are near two of the largest cities in the country, products can still be sent in a timely manner to anywhere in the U.S.
U.S. Ports are still feeling the squeeze of Q4 2021. Canadian ports in general have more room, meaning there will be less delay in receiving your products and getting them to the warehouse.
- Better international relations
Canada has forged less contentious relationships with many Asian countries that eCommerce brands rely on for their products.
- Canada and the U.S. have a strong relationship
It is possible to use Section 321 by importing goods to Mexico as well. However, relations between the U.S. and Mexico tend to be more strained than relationships with the U.S. and Canada.
Why ShipHero Fulfillment is the Answer to Section 321
We are your top choice for Section 321 because ShipHero Fulfillment is going to do all the work for you! Filing custom forms, distributing inventory, fulfilling and shipping orders from Canada to the U.S., ShipHero will handle all of these steps. In short, clients get the benefit of saving money, and the same turnaround time just for using ShipHero. Yes!
On top of that, clients get ShipHero’s full-service Fulfillment Solution with easy-to-understand pricing, including no zone shipping rates in the U.S., no hidden fees and best-in-class onboarding.
“We knew as soon as we brought these Canadian facilities on board, that we could directly help our clients save money,” Aaron Rubin, Founder and CEO of ShipHero said. “This type of savings can have a significant impact on eCommerce brands of all sizes. That’s why ShipHero is willing to do what amounts to a lot of paperwork. Because we know brands will save.”
ShipHero Fulfillment is the Full-Service Solution Clients Need
With supply chain woes still plaguing the industry and inflation on the rise, any type of cost-savings in the eCommerce industry is a necessity. ShipHero Fulfillment clients will easily get ahead of their competition by taking advantage of ShipHero and Section 321 today.
If you’re new to ShipHero Fulfillment, please schedule a meeting today with our fulfillment experts to learn more about how we can help you get your orders picked, packed, and delivered with our fulfillment service. No setup fees, simply pay as you go. ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success.
Click HERE to Schedule a Meeting Today
Be sure to follow ShipHero on Twitter & LinkedIn today to stay up to date with the latest company news.
Disclaimer: This page is solely for informational purposes and does not constitute legal advice. Programs are regulated and approved by the Canada Border Services Agency (CBSA) and U.S. Customs and Border Protection (CBP) and are subject to change. Please click HERE to read the full Terms & Conditions.
