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Human experts who know warehouses, a self-serve knowledge base, a training academy for every role, and an AI toolkit that answers questions about your own operation. Here is how it all fits together.
“ShipHero’s support is top-notch. Quick responses, seamless integrations, and a user-friendly interface that makes training a breeze.”
Sarah Judd
Senior Manager of Client and Vendor Relations, Webster Fulfillment
Most questions never need a ticket. When they do, a person who knows warehouses picks it up. And when the problem is bigger than a question, our experts work alongside you.
ShipHero Academy gives every user on your account role-based courses, microlessons and certifications, at no extra cost.
ShipHero AcademyThe Software Knowledge Base has step-by-step guides for setup, 3PL, picking and packing, carriers, returns and integrations.
Knowledge BaseCompare notes with other ShipHero operators and developers, and get answers from people running the same workflows.
ShipHero CommunityThe ShipHero AI Toolkit lets Claude, ChatGPT and other MCP clients answer questions about your own orders, inventory and shipments.
AI ToolkitCustomers open tickets with product specialists who understand fulfillment. Every software ticket is investigated the moment it arrives, then a specialist replies with the cause and the fix.
See how tickets workProfessional Services brings our most experienced warehouse and 3PL experts to layout, automation rules and workflow design.
Professional ServicesConnect Claude, ChatGPT or any MCP-compatible client to ShipHero and ask in plain English. You choose read-only or read-write access when you authorize.
All four steps complete.
Everything validates. Here is the plan:
1. Create products Comp-1, Comp-2, and The Kit (kit flag on)
2. Build the kit: Comp-1 x1, Comp-2 x2
3. Add 10 units each to Comp-1 and Comp-2
4. Create order MCP-DEMO-01: 2x The Kit to 20 W 34th St, New York, NY 10001, tagged "ShipHero MCP Demo"
Confirm to run all four steps?
Done. Address holds released on PAPI-01, PAPI-02 and PAPI-03. All three now show no holds of any type.
Three orders are currently on hold, all with an address hold:
This filters on has_hold: true, so it only returns orders that are held right now.
Every software ticket is investigated the moment it arrives. Our engineers built an AI ticket debugger that works the problem the way they would, and a ShipHero specialist reviews the findings before replying with the cause and the fix.
As soon as your ticket arrives, we read everything you sent: your words, screenshots, linked orders and earlier replies.
We find the exact action that went wrong, compare it to one that worked, follow the code behind it and check the records in your account.
Our team checks the cause, the fix and the evidence before anything is sent to you, so you’re rarely asked for details you already gave us.
The debugger can look at the records involved in your ticket, but it can never change your account or data. A ShipHero specialist reviews every finding before anything is sent to you.
You don’t need to send every detail. Describe what you expected and what happened instead, add a screenshot or order number if you have one, and tell us roughly when it happened.
Submit a ticket
If an issue is urgent or a ticket isn’t moving the way you need, email our support leadership team directly. Include your ticket number so we can jump in fast.
ShipHero Academy is included for every user on a customer account. Role-based learning paths, 42+ courses with roughly one new course every week, microlessons under ten minutes, and certifications managers can track. Evaluating ShipHero? Try a sample course without an account.
Try a sample course
Ticket submission is for ShipHero customers. Sign in to the ShipHero Help Center and submit a request. Your ticket history stays in your Help Center account, so you can follow every request from one place.
Yes. The Software Knowledge Base is open to everyone, so you can browse setup guides, integration articles and workflow how-tos without an account. You can also try a sample ShipHero Academy course with no sign-up.
Yes. Full access to the course library is included at no extra cost for every active ShipHero customer and their entire team, with certifications and progress tracking for managers.
The ShipHero MCP works with Claude, ChatGPT and any other client that supports MCP. Developers can also use the Public API Skill in coding agents like Claude Code, Codex and Cursor for deeper analysis and integration work.
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