Integration

Loop

An Operations Platform That Keeps Returns and Your Warehouse in Sync.‍

Loop is an operations platform built for customer confidence across the full purchase journey, from returns and exchanges to tracking and protection. When a customer starts a return or exchange in Loop, Loop automatically creates an RMA in ShipHero. Once your warehouse updates the return status in ShipHero, that update syncs back to Loop in real time: processing the return or exchange automatically, or flagging it for manual review if items are missing or don't match.

Loop builds and maintains this integration, so there's no developer work required on your end.

Predictable Returns. Faster Restocks.

As a ShipHero client, here's what the Loop integration keeps in sync automatically.

Automatic RMA Creation

When a customer starts a return or exchange in Loop, Loop creates an RMA in ShipHero automatically through a webhook, so your warehouse team knows what's coming in without manual entry.

Real-Time Status Sync

Return status updates in ShipHero sync back to Loop right away, not on a batch delay. Complete returns with matching item counts are processed automatically.

Automatic Flagging for Review

If a return comes back incomplete or the item count doesn't match what was expected, Loop flags it for manual review instead of guessing what happened.

Restock and Resell

Returned items are tracked through ShipHero's inventory system, so approved items can go back into stock and get sold again.

No Developer Work Required

Loop builds and maintains this integration. Add Loop as a Third-Party Developer user in ShipHero, connect your credentials, and turn it on from the Loop admin.

Works Alongside Happy Returns

If you use Happy Returns with Loop, bag barcode values pass through to ShipHero so your warehouse can scan a polybag and pull up the return without a manual lookup.

Features

Five Reasons Loop Merchants Choose ShipHero

One Warehouse Operating System

Order management, inventory, picking and packing, and returns management all run in one platform, so your team isn't stitching together separate tools.

Live Carrier Rate Shopping

ShipHero compares rates across your connected carriers so you can choose the most cost-effective option for every shipment.

Real-Time Inventory Visibility

Inventory updates as items are picked, packed, and restocked, including items returned and resold through the Loop integration.

Built for High-Volume Operations

ShipHero processes over $15B in GMV annually and ships roughly 1 of every 80 U.S. ecommerce packages, so it's built to handle scale.

Proven Track Record

ShipHero holds a 4.4 average rating across Shopify, Trustpilot, Capterra, and G2, based on hundreds of client reviews.

FAQ

FAQs

Does the Loop integration require any development work from my team?

No. Loop builds and maintains the ShipHero integration. Add Loop as a Third-Party Developer user in your ShipHero account, connect your credentials, and turn on the integration from the Loop admin. No custom development is required.

How does a return created in Loop get to my warehouse?

When a customer starts a return or exchange in Loop, Loop automatically creates an RMA in ShipHero through a webhook, so your warehouse team can see exactly what's coming in and where it needs to go.

What happens after my warehouse updates a return in ShipHero?

ShipHero sends an update back to Loop in real time. If the return is marked complete and the item counts match, Loop automatically processes the return, refund, or exchange. If anything is incomplete or doesn't match, Loop flags it for manual review instead of guessing.