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July 20, 2021

Shipment Transparency for Customers and Fulfillment Centers with New Feature from ShipHero

PackShot by ShipHero adds another layer of transparency in the retail supply chain

NEW YORK, NY, July 20, 2021 ShipHero – the leading shipping and logistics provider for over 5,000 direct-to-consumer, e-commerce brands – is pleased to announce the launch of PackShot, a new feature for third-party logistics partners designed to offer end-to-end transparency in the retail supply chain.

PackShot by ShipHero is the first feature of its kind. Before even printing a shipping label, packers can now take a snapshot of each package and its contents, using a small camera mounted above each packaging scale in the warehouse. ShipHero customers gain visibility into how the package was assembled before shipping, and recipients will understand how their product left the facilities. This tool provides full transparency, end-to-end, and ultimately acts as a cost-effective solution for e-commerce brands.  

All of ShipHero’s warehouses are enabled to support this new type of technology immediately. A new button will appear in ShipHero’s Packing App that allows warehouse packers to simply scan a barcode or click the button to take a picture of the package. If there are multiple packages in one order, PackShot takes a picture of each. Packers can also retake snapshots using PackShot. Once taken, the photos and order details are always visible from the shipments section in ShipHero’s app and in the shipments report. Currently, this feature is available for all ShipHero Brand and 3PL accounts.

ShipHero CEO and Co-Founder Aaron Rubin explains: “At ShipHero, we take time to listen to our clients’ needs and then build tools that set them up for long-term success. We’ve always been a customer-first company and PackShot by ShipHero is yet another example of how we continue to provide solutions that save time, money and headaches on both ends of the supply chain.” He adds: “We’re proud to be the first to bring a tool like this to market.”

PackShot protects both customers and fulfillment centers in the retail supply chain by ensuring the exact order is being shipped to each customer. With PackShot, customers can verify the correct color, size, and type of product was sent to them. If a customer ordered a red swimsuit and was sent a blue one, PackShot acts as the ultimate source of truth for both the customer and brand. Alternatively, if a customer claims they ordered two pairs of shoes and was only sent one, shipping centers can verify this information by reviewing the PackShots of the order.

At most, ShipHero’s competitors take photos of the package once it’s on the customer’s doorstep. Each package has a long journey to reach a customer, from picking and packing the product to shipping it. This does nothing to address what happens to an order before it’s shipped. ShipHero ensures end-to-end transparency in the supply chain and guaranteed customer satisfaction. 

PackShot joins ShipHero’s shipping carrier scoring tool, ShipScore, as a duo of features that address key pain points in the retail supply chain head-on. For the first time, customers will have the ability to see exactly what is put inside their package. This puts the customer and fulfillment center on a level-playing field, something no other shipping company provides. In the future, ShipHero hopes to offer PackShot’s abilities to more customers and 3PLs.


About ShipHero

ShipHero is a US based, leading provider of cloud-based e-commerce fulfillment solutions for mid-large shippers. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Universal Music Group and Canadian Tire.

Media Inquires: shiphero@clarity.pr

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June 24, 2021

E-commerce Fulfillment and Logistics Platform ShipHero Raises $50 Million Investment

Riverwood Capital invests in ShipHero to accelerate its product roadmap and consolidate its leadership in helping brands and mid-large merchants with their ecommerce shipping and fulfillment needs

New York, New York – June 23rd, 2021 – ShipHero, the leading e-commerce fulfillment technology and outsourced fulfillment provider, announces today the close of a $50 million round led by high-growth tech investor Riverwood Capital. ShipHero provides a best-in-class warehouse management software-as-a-service platform for companies that want to ship from their own facilities, as well as a next generation outsourced fulfilment service to DTC brands and merchants utilizing ShipHero’s owned and operated facilities. The business ships out of three warehouses strategically located across the US; that number is expected to grow to ten by the end of 2021.

ShipHero serves more than 5,000 mid-to-large brands and merchants, including several Fortune 500 customers, and focuses on providing the most efficient and tech-driven solution for its customers to scale their ecommerce operations while delivering a superior shipping and digital experience to their consumers.

This primary investment represents ShipHero’s first institutional funding. CEO and Founder Aaron Rubin and his team bootstrapped ShipHero into a leading platform, building a SaaS solution for warehouse management and a highly-efficient and scalable outsourced fulfillment offering. The company now processes over $5 billion of ecommerce gross merchandise volume (GMV) annually, which is more than Shopify at the time of its IPO. In 2020 alone, ShipHero tripled its revenue as the company led the industry in logistics and fulfillment amid growing demand on ecommerce customers.

Prior to the investment from Riverwood, ShipHero had avoided taking venture capital or strategic funding. “We have always been focused on long-term impact and on building a solid software-driven and high-quality foundation, and for years staying independent gave us the most flexibility in how we achieve that impact,” says Aaron Rubin, CEO and Founder of ShipHero. “Our market opportunity has expanded significantly, and we have a great opportunity to accelerate our offering to clients as they digitize their businesses. The industry has raised a lot of capital recently and we were approached by high quality investors. Riverwood has a sterling reputation for allowing companies to grow in their own way and has invaluable experience with taking companies public, both of which were very important for us.”

ShipHero has built its company with a customer-first approach, continuously rolling out new technology to meet the increasing demands of the ecommerce landscape and is the leading provider of warehouse management solutions and outsourced fulfillment services to Shopify brands as a Shopify Plus partner.

ShipHero is loved by its customers with exceptional online reviews and user ratings that are significantly higher than its competitors. “It’s been incredible watching ShipHero grow into the company we are today,” adds Maggie Barnett, COO of ShipHero. “We are entering into an exciting phase with Riverwood Capital and look forward to further expanding our capabilities as the category leader in ecommerce logistics and fulfillment.”

“Demand for warehouse management and fulfillment solutions are growing at a significant pace driven by continued online and ecommerce adoption, which was only further accelerated by COVID-related lockdowns,” said Francisco Alvarez-Demalde, Co-Founder and Managing Partner at Riverwood Capital. “Brands, retailers, and merchants need to constantly improve their service and digital experience which mandates a trusted technology and fulfillment partner to ship quickly and efficiently. ShipHero has built an incredible leading platform, combining scalable and flexible software with world class and efficient operations which can ultimately help brands scale ecommerce operations while delivering the best customer service.”

“When we first met Aaron, Maggie and the team, we were drawn to their thoughtful, grounded approach to building a high-growth business,” said Joe De Pinho, Principal at Riverwood Capital. “ShipHero punches far above its weight, offering a better solution and winning market share from well-funded competitors. With a Rule of 40 metric in excess of 150%, CAC payback of a few months, a category leading software platform, and strong referrals in place from happy customers, ShipHero has reached its current growth stage and over 200 employees with only $500k in external funding. At ShipHero, the focus has always been about delivering customer satisfaction while building with scalability in mind and we are excited to support their mission to empower e-commerce merchants.”


About ShipHero

ShipHero is a US based, leading provider of cloud-based e-commerce fulfillment solutions for mid-large shippers. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Universal Music Group and Canadian Tire.

About Riverwood

Riverwood Capital invests in high-growth companies in the technology and technology-enabled industries. Riverwood offers a unique combination of operational, strategic, technology, and financial insight to portfolio companies that typically need growth capital and expertise to scale on a global basis. The firm seeks to invest in established businesses with a proven technology and business model, and the proper fit in terms of culture and values. Riverwood has offices in Menlo Park, CA; New York, NY; and São Paulo, Brazil. For more information, please visit www.riverwoodcapital.com

Media Inquires: shiphero@clarity.pr

May 4, 2021

Post-pandemic playbook: Forget mega-warehouses, it’s all about local

A key component of micro-fulfilment is rethinking the role of the retail store, which now needs to function like a warehouse and bricks-and-mortar shop, says Maggie Barnett, COO of ShipHero, the fulfillment network partner for Shopify. “Some of our large beauty and fashion brands have a prolific real estate footprint, so they want to leverage that — even if people aren’t necessarily visiting those stores at 100 per cent capacity,” Barnett says.

April 27, 2021

The biggest threat to UPS and FedEx isn’t Amazon. It’s the gig economy.

When a transaction goes well, gig companies can provide a level of service the parcel giants can’t, according to Aaron Rubin, CEO of e-commerce fulfillment startup ShipHero. He points to the difference in experience. Beyond same-day service, gig startups often offer live tracking and text updates for each order. The delivery workers knock on the door and (pre-COVID) hand orders to customers‚ creating contrast with opaque and sometimes theft-prone deliveries offered by traditional carriers.

“You’re starting to see more Amazon packages show up at your door, more Grubhub, Doordash … where it’s this fantastic experience. And that opens your eyes to, well, this is the way the world could be. Why is it not like that?” Rubin said.

April 27, 2021

The biggest threat to UPS and FedEx isn’t Amazon. It’s the gig economy.

When a transaction goes well, gig companies can provide a level of service the parcel giants can’t, according to Aaron Rubin, CEO of e-commerce fulfillment startup ShipHero. He points to the difference in experience. Beyond same-day service, gig startups often offer live tracking and text updates for each order. The delivery workers knock on the door and (pre-COVID) hand orders to customers‚ creating contrast with opaque and sometimes theft-prone deliveries offered by traditional carriers.

“You’re starting to see more Amazon packages show up at your door, more Grubhub, Doordash … where it’s this fantastic experience. And that opens your eyes to, well, this is the way the world could be. Why is it not like that?” Rubin said.

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April 23, 2021

Switching Over to ShipHero: An Interview with E-Commerce Express

“From memory, it would take about four of my staff about 4-5 hours to completely fulfill 200 orders. The week we went live with Shiphero we did the same amount in about 2 hours – as of right now, even less.” Jordi Anger, CoFounder of E-Commerce Xpress.

April 21, 2021

I Need A Hero

ShipHero hopes to ride the e-comm wave to close its first-ever funding round, with a $50 million goal, Rubin told Retail Brew. They plan to use the funding to increase staff, acquire more warehouse space, and expand into last mile delivery.

April 21, 2021

Q&A with the Cofounders of ShipHero, a Fulfillment Provider Whose Revenue Quadrupled in 2020

US e-commerce grew 32% in 2020, fueling demand for digital shopping know-how and logistics expertise. ShipHero is one of a number of companies trying to meet that demand by outsourcing e-comm fulfillment and warehouse management for brands.

ShipHero’s cofounder and CEO Aaron Rubin told Retail Brew that revenue more than quadrupled YoY to $22 million in 2020, up from $5 million in 2019. The company also shipped $5 billion in orders last year, up from $1.7 billion the year before. Rubin said most of this came from growth among existing customers, not new ones.

The company offers two primary services to brands: 1) cloud-based software that helps brands run warehouse operations and 2) a fulfillment service that ships e-commerce orders around the country from its warehouses.

ShipHero hopes to ride the e-comm wave to close its first-ever funding round, with a $50 million goal, Rubin told Retail Brew.

April 15, 2021

350: How To Outsource Inventory Management To A 3PL With Aaron Rubin

Aaron is the shipping expert on the Ecommerce Fuel forums. He runs his own 3PL or 3rd Party Logistics firm and warehouse software company called ShipHero, and he built a 7 figure online store at 19 years of age. In this episode, we do a deep dive into Aaron’s experiences with eCommerce along with every question that I could think of related to using 3PL to handle inventory for your shop.

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April 13, 2021

10 Best Warehouse Management Software in 2021

If you want a superhero inventory, shipment, batch picking, and return management solution, you have to try ShipHero. It is a sophisticated warehouse management software with powerful order management and cloud accessibility. Large corporations worldwide trust ShipHero to grow their businesses.

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April 13, 2021

Understanding the Impact of Brexit on Ecommerce & Global Logistics

It’s official, as of 1 January 2021, ecommerce businesses that ship products to and from the United Kingdom must comply with a slew of new regulations, customs requirements and duties.

Failure to comply could land you with royal consequences like products blocked at customs, surprise fees and fines, and frustrated customers that never got their product or paid unexpected customs fees.

March 11, 2021

After pumping $11 billion into e-commerce in 5 years, VCs are finally funding the risky warehousing startups they’ve been avoiding

“Aaron Rubin has been fending off venture capital for his company, ShipHero, since 2015. ShipHero is an e-commerce software provider and runs nine warehouses so shippers can outsource order packing and shipping. In 2015, the company was only making a software-as-a-service play when competitor Stitch Labs raised a $15 million Series B round and the VCs came knocking.”