Webster Fulfillment, a third-party logistics (3PL) provider, was drowning in inventory. The company faced various logistical challenges: unpredictable volume spikes, constant onboarding of new employees, and managing over 15,000 SKUs. To tackle these issues, they integrated a user-friendly platform with exceptional customer support to streamline their operations. Enter ShipHero’s Warehouse Management System (WMS): Webster’s secret for optimized inventory management, automation, and increased productivity.
Solving the Inventory Puzzle: ShipHero’s Role in Webster’s Transformation
Founded over four years ago, Webster Fulfillment serves direct-to-consumer (DTC) and B2B clients, focusing on flat-pack apparel, electronics, and medical supplies. Before ShipHero, they struggled with complex inventory management and adapting to constant demand changes, including the integration of robotics.
Rick Moser, Director of Operations, noted that implementing robotics was one of their biggest challenges in the past six years. ShipHero’s adaptability proved essential, providing the tools and knowledge to facilitate the transition and ensure smooth integration with changes in product stowing, receiving methods, and bot interactions.
An Intuitive and Scalable Solution
ShipHero provided Webster Fulfillment with an intuitive, scalable solution to address those challenges. The system’s user-friendly interface allowed new employees to be trained quickly, reducing the time needed to get them operational from hours to minutes. The WMS seamlessly integrated with automation systems, such as robotics, facilitating the handling of large SKU counts and streamlining order fulfillment processes. Additionally, the robust reporting capabilities and customer service support further improved operations by providing instant access to vital data and personalized assistance.
Sarah Judd, Senior Manager of Client and Vendor Relations at Webster, emphasized that ShipHero’s exceptional customer service has been instrumental in their success. Judd, who uses ShipHero’s dashboard and reporting functions for comprehensive information management, praised the system’s user-friendly interface and seamless integration capabilities.
Behind the Scenes: Uncovering the Key Features
ShipHero’s powerful features worked in perfect harmony to help Webster Fulfillment overcome its logistical obstacles. Thanks to the user-friendly interface, new employees were trained and picking orders within 30-45 minutes, eliminating the typical onboarding headache. The seamless integration with automation allowed Webster’s robotic systems to function like a dream, ensuring orders were fulfilled with efficiency and precision.
On top of that, ShipHero’s robust reporting tools provided real-time insights, empowering Webster to make data-driven decisions faster than ever before. With personalized customer support always ready to jump in and troubleshoot, Webster experienced smooth sailing even during the most complex transitions. And as their operations expanded, ShipHero’s scalable platform adapted without breaking a sweat, accommodating new SKUs and evolving needs with grace.
The Takeaway: A Journey from Manual Chaos to Automated Efficiency
Having ShipHero in their corner, Webster Fulfillment transformed its warehouse processes, from struggling with inventory to running a slick, efficient operation. By simplifying training, integrating automation, and offering exceptional customer support, ShipHero enabled Webster to handle complex challenges with ease.
Overall, the company was able to secure meaningful improvements across key performance indicators: onboarding efficiency, operational speed, accuracy, and productivity. New hires? Trained in a flash. Robotics? Handled. Scaling up? Easy. New challenges? Bring them on!
“There are a lot of users using ShipHero, and there’s a reason for that,” said Caleb Webster, co-founder and president of Webster Fulfillment. “I think a big portion of that is in the trainability and then just the simplistic nature of the user interface,” he added. Indeed, that simple yet powerful interface boosted Webster’s productivity and morale, and today the company plans to continue growing with ShipHero’s support.
