Recent ShipHero Changelog Entries

We've added a new "Remember this device for 30 days" option when signing in on both web and mobile. When selected, you'll stay signed in on that device for the next 30 days, making it faster and more convenient to access your account without logging in each time. 

You can now connect the AI agents you already use to your ShipHero account and query your data in plain language. "Show me orders with an address hold." "What shipped yesterday?" "Which purchase orders arrive this week?" Live answers, straight from your real data. The AI Toolkit comes in two flavors: - ShipHero MCP: the fastest way in. Add ShipHero as a connector in Claude (web, desktop, or CoWork), Codex, or any MCP-compatible client and start asking. No GraphQL, no token management. Great for inventory checks, order status, shipment lookups, purchase orders, returns, and daily pick and pack stats. - Public API Skill: for going deeper. Add it to Claude Code, Codex, Cursor, or any coding agent to write custom queries, build reports, explore the full API, and prototype integrations. 📋 Read-only for now. This release is focused on queries: the MCP ships read-only tools, and the Skill's token setup issues read-only credentials. You can look up anything: orders, inventory, shipments, POs, returns. As a safety measure, creating or updating records isn't part of the toolkit design yet. 💡 Good to know - AI Toolkit queries draw from the same API credit pool as your other Public API integrations. A credit-hungry session can affect your other integrations, so keep prompts specific: narrow date ranges, exact SKUs, only the fields you need. - Not sure where you stand? Ask your agent to check your remaining credit quota. There's a tool for that. The AI Toolkit is in Public Beta, and we'll be adding functionality based on your feedback. Tell us what you'd like it to do next. [📖 Get started with the ShipHero AI Toolkit →](https://developer.shiphero.com/shiphero-ai-toolkit/)

If a user has Sound Feedback enabled, scanning an item that doesn't belong to the order now plays an Error Sound at the pack station. It's the same alert already used on mobile picking, so the cue is consistent for anyone moving between the two. Sound Feedback is a per-user setting on the user's profile. Users who already have it turned on don't need to do anything. 

Client Hold can now be managed through Automation Rules, giving 3PL clients a new way to automatically place orders on hold based on conditions they define. Use the Set Client Hold action to automatically place orders on Client Hold when your rule conditions are met.  Good to know 🔒 Client Hold is controlled by the client account that owns the order. 3PL operators cannot set or remove Client Hold, whether manually or through automation. 📦 Client Holds can also be managed through the Client Portal, the Order Details page, and the Public API. ✅ Other hold types, including fraud, operator, payment, and address holds, are unchanged.

You can now generate GS1 Retailer Compliance labels directly from Shiphero for your Wholesale shipments, using our own retailer label library. No external tools, no manual formatting — meet the compliance requirements of major retailers in one place and avoid chargebacks for incorrect labeling. ***What's included*** - Automatic GS1 Retailer Compliance label generation at shipping time. - Support for 100+ retailers, including top US chains like Walmart, Target, and Costco. - Works with orders created via Public API or manually. - New retailers can be added to the library on demand. ***How to enable it*** Reach out to your CSM, or Central Ops team and share: - Your GS1 Company Prefix (5–12 digits). You can use the same prefix across all connections, or a different one per retailer. - The retailer(s) you want to ship to. The team sets up the connection and gives you a trading_partner_id for each retailer. ***Good to know*** - Setup fee + monthly support and maintenance fee per retailer connection — not per label. *Reach out to your contact for pricing details.* - Need a retailer that isn't on the list? Send us the routing guide and we'll add it in as little as a week. - Before requesting a new retailer, check the knowledge base article — it may already be supported! 📖 Learn More: See how this offering fit into your workflow in our knowledge base: [How to Generate GS1 Retailer Compliance Labels](https://software-help.shiphero.com/hc/en-us/articles/46066521021453-How-to-Generate-GS1-Retailer-Compliance-Labels)

When a buyer cancels an order on Etsy, ShipHero now automatically detects the cancellation on the next sync and cancels the matching order. The cancellation is recorded in the order's history log for full visibility into when and why an order was canceled.

We’ve added more control over your labeling process, allowing you to unblock orders and make critical adjustments during the final stages of fulfillment. **Courier API Label Voiding:** You can now void API-generated labels directly within the Wholesale flow. This unblocks the order for further processing if a label was generated in error. ⚠️ ***Important Note: Since the void does not sync back to the carrier’s API, you must manually void the label in the carrier’s portal to ensure accurate billing.*** **Freight Label Discarding: **Need to make a change after labels were already generated? You can now use the "Discard Labels" button to return to the **"Packed"** status.  📖 Learn More: See how these new tools fit into your workflow in our knowledge base: [Voiding and Discarding Labels on Wholesale Orders](https://software-help.shiphero.com/hc/en-us/articles/45346456745741-Voiding-and-Discarding-Labels-on-Wholesale-Orders)

The Cycle Count mobile interface has been comprehensively redesigned to provide a consistent, modern, and user-friendly experience in accordance with contemporary UI/UX standards.  **Modern Navigation:** A refreshed layout introduces cleaner screens and more intuitive navigation patterns. **Enhanced Visibility:** Quickly identify count progress, discrepancies, and pending actions with improved visual indicators and better-organized information. **Standardized UI:** Enjoy a consistent look and feel that aligns Cycle Count with the rest of the mobile product suite, creating a more cohesive operator experience. *⚠️ Update Required: Please ensure your app is updated to the latest version to access the redesigned Cycle Count experience.*

We have completely redesigned the Wholesale Dashboard on mobile to provide a standardized, cleaner, and more intuitive experience across the platform.  **Tab-Based Navigation:** Orders are now organized into three distinct tabs—In Progress, Ready to Pick, and Hospital. This makes it easy to track your volume and pending counts at a glance. **Enhanced Visibility:** Identify order statuses and issues faster with distinctive new visuals and a more organized list view. **Standardized UI: **Enjoy a consistent look and feel that aligns the Wholesale experience with the rest of our mobile product suite. ⚠️ *Update Required: Please ensure your app is updated to version 2.12.25 to access thise new look and feel.* 📖 Learn More: Check out the full mobile guide here: [Wholesale and B2B](https://software-help.shiphero.com/hc/en-us/categories/44865746997005-Wholesale-and-B2B)

Starting April 20, 2026, ShipHero will automatically disable webhook endpoints that are considered unhealthy due to repeated delivery failures. A webhook is considered unhealthy when its endpoint repeatedly fails to successfully receive deliveries over time, including when it is unavailable, misconfigured, timing out, or consistently returning error responses. If your team uses webhooks, review your registered endpoints and resolve any recurring delivery failures before April 20, 2026. Endpoints that continue to fail or repeatedly return errors will be disabled automatically. For questions or assistance, please contact your Customer Success Manager. Refer to the [Webhooks documentation](https://developer.shiphero.com/webhooks/) for more details.

We’ve introduced the ability to pick and move entire LPNs (Pallets or Cartons) directly through both Mobile and Manual Wholesale flows. This is a game-changer for high-volume "Pallet-In / Pallet-Out" operations. **Seamless Inventory Transfers:** Move the entire source LPN to your Staging location without breaking down the contents. Picked LPNs are now automatically reflected in the Wholesale Packing Layout. **Optimized Mobile Workflows:** - Freight Orders: Picking a full Pallet LPN requires no additional LPNs during the process. - Full Carton LPN Picks: The flow eliminates the need for box-level LPNs, speeding up the transition to packing. 📖 Master the LPN Flow: Check out the full guide here: [Picking LPNs for Wholesale Orders](https://software-help.shiphero.com/hc/en-us/articles/44806616240013-Picking-LPNs-for-Wholesale-Orders)

We’ve introduced a dedicated Wholesale Settings page, allowing 3PLs and warehouse managers to standardize their workflows and enforce operational accuracy.  **Custom Picking Flows:** Choose between Manual (Desktop) or Mobile flows. If you go mobile, you can further toggle between Picking & Packing or Picking only to match your warehouse operation workflow. **Enforced Scanning:** Switch between Mandatory scanning (disabling manual entry to ensure 100% accuracy) or Optional scanning for faster, non-enforced picking. **Operational Defaults:** Set your default order types (Freight vs. Courier) and choose to show or hide Packing Instructions via a dedicated toggle to streamline the packer's workflow.  📖 Get Started: Configure your defaults now under Settings > Wholesale. For a step-by-step guide, visit: [Configuring Wholesale Order Default Settings](https://software-help.shiphero.com/hc/en-us/articles/44795812601485-Configuring-Wholesale-Order-Default-Settings).

We’ve launched a dedicated Fulfilled tab within the Wholesale Dashboard to streamline how you review processed orders.  **Smart History:** Instantly access up to one year of fulfilled order data with pre-set date filters. **Precision Search & Filtering: **Quickly find what you need by Order ID, Client, or Retailer. **Custom Views & Exports:** Tailor your data table by toggling columns and export your filtered results directly to CSV for external reporting. **Want to learn more?** Find all the details in our knowledge base article: [The NEW Wholesale Experience in ShipHero](https://software-help.shiphero.com/hc/en-us/articles/40903005177869-The-NEW-Wholesale-Experience-in-Shiphero).

Today, **April 1st**, marks a major milestone. As previously announced, we have officially retired the Legacy Wholesale flow and are moving forward with our rebuilt, high-performance Wholesale experience. We are thrilled to have our entire community utilizing a workflow that is faster, more intuitive, and built for scale. 🔄 **What happens to my current orders?** To ensure zero disruption to your warehouse operations today, we are implementing a "clean-cutoff" transition: **Existing Orders: **Any orders that were already "In Progress" or "Created" within the Legacy flow before today will remain there until they are completed. You can finish these without issue. **New Orders: **All new wholesale orders moving forward will automatically be routed through the New Wholesale Flow. 🚀 **Why the change?** The new experience brings 10x faster packing speeds and real-time flexibility to edit on the fly. You'll also benefit from dedicated mobile picking flows for 100% accuracy and more robust inventory control across your entire warehouse. 📚 **Need a hand?** If your team is getting settled into the new interface, don't forget that our [New Wholesale Documentation](https://software-help.shiphero.com/hc/en-us/articles/40903005177869-The-NEW-Wholesale-Experience-in-Shiphero) is available 24/7. Our support team and your CSM are also standing by to ensure your first week on the new flow is a success. **Thank you for growing with us!**

We’ve rolled out an update to Replenishment focused on speed, clarity, and control. What’s new: New Replenishment UI (V2) Cleaner layout, improved filtering, and faster decision-making → https://software-help.shiphero.com/hc/en-us/articles/44079877217933-Replenishment-Report-V2 Faster Mobile Experience Improved performance to help teams move quicker on the floor Min/Max Enhancements More flexible and reliable replenishment triggers to keep pick bins stocked → https://software-help.shiphero.com/hc/en-us/articles/21310018814477-Replenishment-Minimum-Maximum-Feature Why it matters: Less time navigating, more time replenishing. Faster actions, clearer insights, and better inventory flow across your warehouse.

We are excited to announce two highly requested updates to our new Wholesale flow, designed to give you more flexibility and control over your fulfillment process! Both features are live if you are currently using our new flow. **React to Order Changes** Wholesale orders are now dynamic! Your active Wholesale orders will automatically "react" and update when crucial changes are made, such as adding new items or modifying required quantities. *Common Use Cases:* *Last-Minute Additions:* Easily add new products to an existing Wholesale order without having to start over. *On-the-Fly Adjustments:* If your team starts picking and realizes there isn't enough stock on hand, you can smoothly reduce the quantity to ship without blocking the rest of the order. For a detailed breakdown of every supported scenario and how to use them, please check out our dedicated Help Center article: [Making Changes to Wholesale Orders](https://software-help.shiphero.com/hc/en-us/articles/40959229480077-Making-Changes-to-Wholesale-Orders). **Support for "ShipsAlone" Products** You can now seamlessly include products flagged as ShipsAlone in your Wholesale orders. Moving forward, the system will process them just like any other standard product, allowing them to flow through fulfillment without triggering restrictive packing validations. For more details on how to configure and utilize this feature, please review our specific guide: [How to Use the Ships Alone Product Setting](https://software-help.shiphero.com/hc/en-us/articles/20567559353997-How-to-Use-the-Ships-Alone-Product-Setting).

We’ve updated the font in parts of the web and mobile app to improve readability and consistency. No changes to functionality, but something we wanted you to be aware of.

We’ve improved how product measurement updates are managed between WooCommerce and ShipHero. Previously, this setting only controlled whether product weight changes in WooCommerce would update in ShipHero. Product dimensions were always updated automatically. Now, this setting controls both weight and dimensions. If enabled, changes to weight or dimensions in WooCommerce will update the product in ShipHero. If disabled, neither will sync.  is now 

ShipHero now includes the ready_to_ship timestamp on individual shipments in the Public API. Now you can calculate fulfillment time (ready-to-ship → shipped) per shipment. Please review documentation on [Shipment](https://developer.shiphero.com/schema/#definition-Shipment) and [Examples](https://developer.shiphero.com/examples/#shipments) on how to form queries to use the new fields.

We've added support for a command barcode that lets you scan and automatically populate package dimensions during packing. You can now scan a specially formatted command barcode and we’ll automatically fill in the package length, width, height, and optionally weight. **Barcode Format** `shdim_{LENGTH}:{WIDTH}:{HEIGHT}:{WEIGHT}` Example: `shdim_10.00:8.25:6.30:8.5` Weight is optional. If you omit it, we’ll populate only the dimensions: `shdim_{LENGTH}:{WIDTH}:{HEIGHT}` Example: `shdim_10.00:8.25:6.30` This is useful when using custom packaging where the box size can vary and standard box presets aren’t practical.

ShipHero now supports TikTok Shipping across multiple order sources, including Shopify and Public API. Add TikTok as a carrier to route eligible TikTok orders through TikTok Shipping.  If you have several TikTok Shops, you can leverage profiles and connect all:  For full setup instructions, check out our [Migrating to TikTok Shipping: Setup Guide](https://software-help.shiphero.com/hc/en-us/articles/43587903125133-Migrating-to-TikTok-Shipping-Setup-Guide) and [How to Set Up TikTok Shop with ShipHero](https://software-help.shiphero.com/hc/en-us/articles/30502058169357-How-to-Set-Up-TikTok-Shop-with-ShipHero). Notes: Shopify: Only the Official TikTok Shopify App is confirmed to send all required order fields. If you use a third-party app, confirm compatibility with your provider. Public API / NetSuite: Ensure orders include partner_source_name=tiktok ([Order schema](https://developer.shiphero.com/schema/#definition-Order)) and the tags TikTokOrderID: and "Shipped By TikTok". Kits: Build kits are supported only for single-package shipments currently. SKUs: SKUs must match between TikTok and ShipHero.

We are excited to announce a new auto-update feature for ShipHero Mobile, designed to keep your app running smoothly and up to date all the time! Starting with version **2.11.30**, the app will automatically update itself for smaller, routine releases. **How it works:** **Seamless Updates:** For smaller releases that do not require an App Store download, the app will automatically update to the newest version whenever you close the app, log out, or switch users. **In-App Notifications:** If a minor update is released while you are actively using the app, a banner will appear in the menu to let you know it is ready:  **Major App Store Updates: **If a release includes major changes that do require an App Store update, you will see this banner instead:  **(Note: If an App Store update is required, the automatic update feature will pause until you manually download the newest version from the App Store).** **Action Required: **Make sure your devices are updated to version **2.11.30** today to start taking advantage of this seamless update process!

We are always looking for ways to make your fulfillment process faster and more efficient. We’ve added two major shortcuts to the Packing UI designed to reduce manual data entry and speed up your Packing flow! **What's New:** *Quantity Hints:* Say goodbye to manual typing! You will now see clickable suggested numbers (hints) on your screen. Simply click the hint to input the count instantly.  *"Pack All" Button:* Need to pack the entire remaining quantity? You can now use the new "Pack All" button to instantly move the full quantity into your active box with a single click.   These updates ***are live now*** and ready to help your team pack faster with fewer clicks. For full details on how to use these new features, please check out our help center article: [Packing with the NEW Wholesale Flow.](https://software-help.shiphero.com/hc/en-us/articles/40903914863885-Packing-with-the-NEW-Wholesale-Flow)

We have completely rebuilt the wholesale experience. The New Wholesale flow is now available, offering a streamlined, updated, and much faster workflow for your team.  With this upgraded version now available, we will be retiring the Legacy Wholesale flow on **April 1st. **  *If your team is still using the legacy interface, you will notice a new warning banner at the top of the page. This banner includes a link to our guide on the New Wholesale flow.* Please contact your CSM to coordinate your migration to the updated flow before April 1st. We highly recommend beginning your transition as soon as possible to avoid any disruptions to your fulfillment operations!

We have updated the Picking & Packing flow to better align with real-world warehouse operations. Pickers can now enter and edit pallet weight and height directly from the mobile app immediately after finishing a pallet. This improvement streamlines the workflow by eliminating the need for extra steps or switching workstations. Users can now measure, weigh, and log pallet details right on the warehouse floor as soon as the pallet is built. **How it works:** Upon completing a pallet pick, you will see an option to adjust the dimensions before finalizing the task.   👉 Learn more in our Knowledge Base: https://software-help.shiphero.com/hc/en-us/articles/40904264962701-Picking-with-the-NEW-Wholesale-Flow

Update: Returns are now available for orders shipped via Wholesale. This applies to wholesale orders shipped via courier or freight. Returns can be generated from the order detail page under "Actions". Users will be directed to select the checkbox next to the product(s) you wish to return. Input the Quantity to return, select the Return Reason and the Return Type from their respective dropdown menus. A RMA for your order will be generated. 

We are excited to announce that the New Wholesale Flow now officially supports Multipackage Requests. This update is designed to streamline your shipping operations and directly reduce fulfillment costs. ***Why this matters:*** With this implementation, we now group label requests into batches. By reducing the total number of API requests per order, you can significantly lower the transaction costs associated with generating labels through Wholesale. *Supported Carriers:* UPS, FedEx, DHL eCommerce, DHL Express, Canpar, APC, veho.([Full details](https://software-help.shiphero.com/hc/en-us/articles/41593612297485-Processing-Multi-Package-Orders-in-ShipHero))  Get Started: You can find a step-by-step guide on how to utilize this new functionality in our knowledge base: 👉 [Generating Labels with the NEW Wholesale Flow](https://software-help.shiphero.com/hc/en-us/articles/41303918918029-Generating-Labels-with-the-NEW-Wholesale-Flow)

**What’s new** You can now prevent Shopify orders from being imported into ShipHero when they’re assigned to specific merchant locations. This is especially useful for 3PLs who only operate one region or warehouse for a brand, while that same Shopify store has other merchant-owned locations in different regions or countries that should stay completely out of sight for the 3PL. Previously, you could cancel or ignore these orders after import, but: - You still saw order data and volumes for those other regions. - Orders that were never going to be fulfilled by the 3PL could be seen on the system. With this change, you can mark certain merchant locations as “not importable”, and ShipHero will not import orders that are fully assigned to those locations. **Who this is designed for** The current feature release is designed for a very specific, but common, setup: - A 3PL using ShipHero to fulfill for a brand and managing only a few of all merchant locations fulfillments. The brand’s Shopify store has: - One or more ShipHero-fulfillable locations (e.g., the 3PL location in a given country/region). - One or more non-ShipHero merchant locations in other regions/countries that should not be visible to the 3PL. - Orders assigned entirely to those non-importable merchant locations should: 1. Not be imported into ShipHero. 2. Not appear in ShipHero reports, queues, or metrics. **It is not intended for situations where:** - The same Shopify store is connected to multiple ShipHero 3PLs who all need to see some store data. - Complex workflows where orders are frequently moved or are partially assigned between multiple merchant locations (importable ↔ non-importable) after creation. **How to access and configure it:** Read more about merchant locations and how to use and configure this feature in our new article: ["How to filter Shopify Orders by Merchant Location"](https://software-help.shiphero.com/hc/en-us/articles/41864915536013-How-to-filter-Shopify-Orders-by-Merchant-Location)

With peak season approaching, we’ve added more flexibility to the Labor Cost Dashboard to help you track your operational costs with greater accuracy. In addition to entering costs weekly, you can now set them monthly, bi-weekly, or even custom, by selecting your own start and end dates. 📊 More flexibility = better control. Adjust the analysis period to match your payroll cycles or planning needs and gain a more accurate view of your team’s productivity. 

ShipHero now supports USPS Scan Forms (Shipping Manifests) for all customers using our USPS Modern integration. A SCAN Form is a document with a single barcode that represents all USPS packages picked up from your warehouse on a given day. **Why it matters** - 1 scan, hundreds of parcels: The driver scans the manifest once to update the status of all packages picked up. - Faster first tracking event: All included labels are immediately marked “Accepted” in USPS tracking, so shoppers see updates sooner. **How to create a manifest (manual)** Go to Orders → Manifests. Click Create Manifest. Select USPS Modern, choose the warehouse, and set the date (today). Click Generate to produce the SCAN Form (PDF) and print. **Automatic nightly manifests** ShipHero also auto-generates USPS manifests at 10:00 PM local time for each warehouse. You can download these anytime from Orders → Manifests. **Typical workflow** Create a manual SCAN Form at pickup to cover all labels ready at that moment. Any labels created after pickup will be included in the auto SCAN Form generated that night. *Notes:* You may see two SCAN Forms for the same day (one manual, one automatic) if more labels were created after the pickup-time manifest. Ensure you select the correct warehouse and date to avoid gaps. More info available on: https://software-help.shiphero.com/hc/en-us/articles/40656238832141-All-About-USPS-Modern-via-ShipHero#h_01K8NFHY2ARB1K8B75BWZ0JZHT

We've released version 0.8.6 of the Packing App. This update includes two major improvements: 1. Faster Printing Speeds - We’ve improved performance for quicker label printing. 2. Automatic Updates – The app now updates itself automatically, so you’ll always be running the latest version. Updated apps can be downloaded from the [Apps](https://app.shiphero.com/apps) page or using the links below: [Windows](https://dlwp09iaxaxmv.cloudfront.net/ShipHeroPackingStation-Setup-0.8.6.exe) [Intel Macs](https://dlwp09iaxaxmv.cloudfront.net/ShipHeroPackingStation-0.8.6.dmg) [Apple Silicon (M chips)](https://dlwp09iaxaxmv.cloudfront.net/ShipHeroPackingStation-0.8.6-arm64.dmg)

We’ve added a new Print button to the Lot modal in Receiving. This lets users quickly print labels without leaving the screen. It’s especially helpful when the Print Barcode [webhook](https://developer.shiphero.com/webhooks#print-barcode-webhook) is configured, as the webhook payload will include the lot and expiration details for accurate label printing. 

A new setting has been added to give you more control when handling short stock situations.  When enabled, orders will remain in the batch even if a location is marked as Hospital. This allows you to continue picking and short shipping the order without removing it from the batch. Important: To use this setting, ensure that “Require an order to be fully picked before shipping” is turned off, as short shipping requires that option to be disabled. The setting can be accessed from: https://app.shiphero.com/dashboard/settings/app.

We’ve added GS1 barcode support to Single Order and Single Item Batch packing. - Lot & Expiration: Scanning a GS1 barcode with lot and expiration will now validate against the expected values automatically. - Serial Numbers: Scanning a GS1 with a serial number will record it directly, removing the need to enter it separately. Read more about GS1 support [here](https://software-help.shiphero.com/hc/en-us/articles/38582412303629-GS1-Barcode-Support-in-ShipHero).

**How it worked before** When you duplicated a product in Shopify with the same SKU as the original, ShipHero treated both as linked under that SKU. If you later updated the SKU on the duplicate in Shopify, ShipHero also updated the original, which could unintentionally affect inventory tracking. **What’s new** ShipHero now better supports SKU changes on duplicated products: - When a product is duplicated with the same SKU, both versions remain linked to the same inventory, so counts stay accurate and consistent. - If you update the SKU on a duplicated product in Shopify, ShipHero applies the change only to that duplicate. If the new SKU does not already exist in ShipHero, a new product will be created. The original product remains unaffected. - Inventory for both the original SKU and the updated duplicate SKU will display and sync correctly.

We have made several updates to the Public API. - `id` has been added to the inventory change webhook payload. This is a unique identifier for the change and can be used to dedupe updates. - `updated_from` and `updated_to` have been added as parameter to the `purchase_orders` query. This can be used to find POs that have been updated in the specified timeframe. Note that the update is based on changes to the PO line items only. - `partner_order_number` has been added to the PO update webhook payload. - `lot_id` has been added to the `work_order_create` mutation. This can be used to set the lot of the sku being created in the work order.

When receiving a lot-tracked product, you can now scan a location to both set it and receive the item in one step. Previously, items defaulted to “Receiving” and the location had to be changed manually. Now, scanning any location instantly updates it and saves, removing the need to manually edit the field and hit Save. 

We’re excited to announce a new Cycle Count Export feature! 🎉 You can now generate a detailed report of all cycle count activity using your selected filters — and have it delivered straight to your inbox. How it works: Click Export Activity from the Cycle Count page.  Choose your filters: Type (All types, Locations, Items, Recounts) Warehouse (required) Clients (optional) Date Range (required) Hit Send via email and you’ll receive a report with all counts matching your criteria. This release makes it easier than ever to pull complete, filterable cycle count history on demand.

ShipHero now transmits the required Importer Tax ID values to FedEx and UPS for international shipments to Mexico (MX), China (CN), and Brazil (BR). Mexico (MX): RFC is used as the Tax ID. China (CN) & Brazil (BR): The Tax ID value and type are automatically transmitted. This functionality was supported for Shippo, FedEx FIC, and DHL eCommerce, Asendia, and now extends to FedEx and UPS. The Tax ID and correct Tax Type must be selected on the order page. If you are using Shopify’s native Tax Types at checkout, ShipHero will automatically import the right values into the corresponding order fields, ensuring accuracy and compliance with carrier requirements.

We’ve rolled out an update that cuts batch generation time in half and significantly reduces extended wait times. This is already enabled for all accounts using dynamic slotting. ✅ No action required on your end. ✅ You’ll just notice faster batch creation, with no changes to workflow. To save even more time when picking and reduce steps by 30% on average, click [here](https://shiphero.com/software/ai-picking/) to learn more about how you can get a free trial of AI Picking.

We’re excited to announce that ShipHero now supports UniUni as a native carrier integration in the US! If you already have UniUni rates and credentials, you can connect your account directly in ShipHero and start shipping right away. This expands on our existing UniUni Canada support, and ensures: ✅ Direct connection with UniUni using your own rates and credentials ✅ Fast and seamless onboarding ✅ Reliable rate quoting and smooth label generation [👉 How to connect UniUni to ShipHero](https://software-help.shiphero.com/hc/en-us/articles/38924711080077-How-to-Connect-UniUni-to-ShipHero)

We now support sending multiple tracking numbers for a single fulfillment order on Shopify orders. With this enhancement, if a line item is shipped in multiple packages, all tracking numbers will be synced to Shopify, giving merchants and customers clearer visibility and a better post-purchase experience. 

Due to low usage and customer feedback, effective August 18th, we are removing the footer that is currently printed on shipping labels. This is currently added to single line item packages and in bulk ship. An example of this footer is shown below:  If you would like to continue to having the footer added, please reach out to support and we can enable it for your account.

We’ve added support for scanning GS1 barcodes in the mobile app and receiving workflows. For full details as well as important information regarding barcode scanner configuration please see this [help article](https://software-help.shiphero.com/hc/en-us/articles/38582412303629-GS1-Barcode-Support-in-ShipHero).

We just rolled out a new webhook - `Print Barcode` - that fires anytime ShipHero needs to print a product barcode label, letting you swap in your own template instead of the default. **Where it triggers** - product detail page - receiving - work orders - anywhere a product barcode is requested For full details see https://developer.shiphero.com/webhooks#print-barcode-webhook.

New Functionality: Auto-Generate Recounts for Cycle Counts We just made cycle counting smarter (and way less manual). Introducing: Auto-Generated Recounts When enabled, this setting automatically generates a follow-up recount if discrepancies are found during a cycle count. No more digging through reports or manually creating recount cycles — ShipHero now does it for you. What’s included in this release: - New Setting: “Auto generate recounts” toggle under Cycle Count settings - When a cycle count is completed, the system will compare counted vs expected quantities, identify discrepancies, and auto-generate a new cycle count with only the impacted items - Clearly label this recount cycle: “Recount - [Cycle Count ID]” Disruption-free: Recounts are created after the original cycle is closed, so your mobile and in-progress workflows remain untouched Why it matters: - Creates a recount cycle without requiring manager intervention - Makes your inventory more accurate with less effort - Saves time on manual recount planning Want to use it? Just head to Cycle Count Settings and enable “Auto generate recounts”.

We're always working to make ShipHero more secure for you, and we've got an important update regarding passwords. Beginning August 6th, 2025, we'll start enforcing a stronger password policy. To help protect your account, any **new or changed** passwords will need to meet these requirements: - A minimum of 15 characters - At least 1 lowercase letter - At least 1 uppercase letter - At least 1 digit - At least 1 special character Don't worry, **your current password won't be affected by this change**. This new policy will only apply when you create a new password or choose to update your existing one. Making Security and Operations Easier If remembering complex passwords feels daunting, consider using a password manager! These tools can generate strong, unique passwords for all your accounts and securely store them, so you only have to remember one master password. They make it much easier to meet strong password requirements by default. We also strongly encourage you to adopt [WorkforceHero](https://software-help.shiphero.com/hc/en-us/articles/12820113348109-WorkforceHero-Overview). This feature allows your personnel to badge-in instead of using their email and password, streamlining their daily process. Plus, it provides you with valuable statistics to help manage your operations more effectively. ShipHero also supports [Single Sign-On (SSO) using SAML](https://software-help.shiphero.com/hc/en-us/articles/4419362424333-SAML-Integration-Guide) if you'd like to use you're own identify provider. We appreciate your cooperation in keeping your account safe

There is a new setting on the Shopify store settings page: **Import orders with fulfillment holds**  When the setting is enabled, if an order is created with a fulfillment hold (which is common with [Post-purchase offers](https://shopify.dev/changelog/post-purchase-fulfillment-holds)) the order will be imported and a 90 minute hold will be placed on the "hold until date field" of the order. If the hold is released by Shopify during that time, the hold will be removed in ShipHero as well. If the hold is not removed by Shopify it will be released on Shiphero after 90 minutes. If this setting is not enabled, orders containing a fulfillment hold will not be imported into ShipHero until hold is released.

We now have an API mutation and queries specifically for Work Orders: - `work_order_create` mutation to create new work orders - `work_order` query to retrieve a specific work order - `work_orders` query to search for work orders See the [schema](https://developer.shiphero.com/schema/) for more details.

We’ve added Lot Number and Expiration Date fields directly to the Work Order screen. Previously, setting these values required manual updates after the assembly was completed. Now, you can enter them upfront, as part of the work order itself.  This makes it easier to: - Capture lot and expiration info at the right time - Ensure accurate traceability without extra steps - Reduce manual data entry and errors This is live now for all accounts.

Starting June 30th we will start enabling step-up authentication for refunds. This will be rolled out progressively over several weeks. For any questions or concerns or to coordinate a time to enable the feature on your account, please reach out to support. See below for more details: [Introducing Step-Up Authentication for Enhanced Security](https://changelog.shiphero.com/changelog/introducing-step-up-authentication-for-enhanced-security) [Managing Multi-factor Authentication (MFA) for Users](https://software-help.shiphero.com/hc/en-us/articles/16250548129805-Managing-Multi-factor-Authentication-MFA-for-Users)

**Starting June 23, 2025** In order to better represent the data in the column we will be making changes to the column header for 2 columns in the 3PL Billing Summary Export. We will be changing: 1. *Qty* to *Charge Count*: How many times this fee shows up on the bill (e.g., number of picking fees), not the number of units picked. 2. *Rate* to *Avg Rate*: `Subtotal/Charge Count` - the average cost per fee when individual rates vary (e.g., shipping label charges). This change will affect both the Cost Summary and the Category Summary. There is no change to the data itself, just clearer labels.

We've made the following significant updates to the Shiphero app in Make.com to enhance its functionality, reliability, and user experience. **New Webhooks Added** To provide more granular real-time tracking and automation capabilities, we have added the following webhooks: - **Watch Backorders**: Monitor new backorder events. - **Watch Cleared Totes**: Track when totes are marked as cleared. - **Watch Completed Totes**: Receive notifications upon tote completion. - **Watch Order Allocations**: Get updates on order allocation changes. - **Watch Order Cancellations**: Be alerted to any order cancellations. - **Watch Order Packouts**: Track the progress of order packouts. - **Watch Returns**: Monitor new return events. These new webhooks will allow for more precise and immediate reactions to critical events within your Shiphero operations. **Improved Consistency for 'Get Orders' Module** We have addressed previous issues with the 'Get Orders' module timing out, particularly for large accounts without specific filters. To ensure more consistent and reliable performance: - **Created Date From Filter Enhancements:** While not strictly required, if the 'Created Date From' filter is left blank, the module will now default to pulling orders created within the past 30 days. This ensures a manageable data set and prevents timeouts. This change significantly reduces the load on the module, preventing timeouts and ensuring you receive timely order data. You can, of course, adjust the 'Created Date From' filter to your specific needs. **New Get Products Module (Pending Approval)** We are excited to announce the addition of the **Get Products** module. This module will allow you to retrieve product information directly within your Make.com scenarios. *This module is currently pending approval from the Make.com administration. We anticipate it will be available for use soon after their review.* We believe these updates will greatly improve your automation workflows and provide more control over your Shiphero data within **Make.com.**

*Effective June 17, 2025* Beginning June 17th, we will start rolling out unified sign-on for all ShipHero web apps - app.shiphero.com, shipping.shiphero.com, and every other browser-based tool. After you authenticate once, your session will carry over seamlessly as you move between sites. What to expect - Log in as usual the first time you access any ShipHero app on or after May 15. - Additional login prompts when switching apps will disappear; everything else remains unchanged. - Private/incognito windows and separate browsers will require a new login. - ***Rollout will be progressive over several weeks; you may not see the change everywhere immediately.*** No impact to workflows, data, or permissions is expected - just fewer required logins. If you encounter any issues after the update, please contact support@shiphero.com.

We've released a new query in the public API for shipping containers. See https://community.shiphero.com/t/new-query-shipping-containers/3452 for more details. Full schema is available here: https://developer.shiphero.com/schema/.

We’re pleased to announce that we have resolved the previously identified limitation regarding Units of Measure (UOM) allocation. Our system now accurately manages inventory availability when breaking down larger UOMs into smaller units, ensuring precise real-time tracking and allocation. ***What's changed:*** We prioritize allocating inventory in the customer's requested Unit of Measure (UOM), such as "Eaches." If that's not possible but larger UOMs are available, the allocation logic now prioritizes:: 1) Single units of a UOM that fully cover the required quantity. 2) Among multiple eligible UOMs, the one with the least remaining base units after allocation. 3) When no single UOM fully covers the requested quantity, the system selects the largest available UOM to minimize breakdown complexity. * The system dynamically selects the appropriate strategy based on these described conditions, ensuring optimal inventory allocation in every scenario. This enhancement prevents inventory discrepancies, accurately reflects available inventory, and eliminates the previously documented potential for unexpected backorders. *

**Summary:** Starting on June 6th, 2025, ShipHero will now use the location Shopify assigns to every line item in an order to show the right fulfillable quantity per order line. If Shopify routes an item to a third-party fulfillment service, ShipHero will import that line item with a fulfillable quantity of 0, so your team only picks, packs, and ships what was assigned to merchant locations—no tags, holds, or custom rules required. **What's changing?** Until now many merchants relied on [Shopify-location aware automation rules](https://software-help.shiphero.com/hc/en-us/articles/13203174606605-Using-Automation-Rules-with-Shopify-Locations), manual holds, tags, or custom statuses as work-arounds to prevent fulfillment of orders assigned to 3rd Parties. Those stop-gaps will no longer be necessary or will be redundant once the new behavior is active. **Starting June 6 2025 ShipHero will: ** Read the Shopify-assigned location for every order line and set the fulfillable quantity automatically: - 0 when the line is assigned to a third-party fulfillment service. - The correct positive quantity when the line is assigned to one of your merchant locations. - Prevent 3rd party assigned fulfillment notifications for any lines we’re not allowed to fulfill. - Automatically reflect any location changes made in Shopify: Shiphero will update the quantities to be fulfilled based on any location changes made in Shopify. As long as these changes happen before starting its picking and packing process. **Why we’re changing this** Starting July 1st, 2025, Shopify will only allow apps to fulfill and notify fulfillment for items assigned to the locations it owns. Lines routed to another fulfillment service must be fulfilled by the 3rd Party Fulfillment Service it was assigned to. Updating our import and fulfillment logic ensures compliance with this rule and removes the need for manual work-arounds. **Will this affect me?** - **Never use third-party locations?** Nothing changes. - **Import but never fulfill third-party lines?** After the new default behavior is set in place you can retire existing holds/automation if they were meant as a way to handle third party assignments. - **Currently fulfill third-party lines through ShipHero?** Update your Shopify routing (see below) to get all orders that need to be fulfilled via Shiphero assigned to merchant locations. **What you need to do:** If you use third party fulfillment services please review and if necessary adjust your Shopify Order Routing Rules or implement Shopify Flows so every order meant to be fulfilled in Shiphero is assigned to a ShipHero (merchant) location. **Need support on configuration?** Visit [the new guide on How to configure 3rd Party Locations in Shopify to work with Shiphero](https://software-help.shiphero.com/hc/en-us/articles/36944036540173-How-to-configure-3rd-Party-Locations-Fulfillment-Services-in-Shopify-to-work-with-Shiphero) or contact your CSM for guidance on the change.

Fixes and Improvements The “total inventory value” shown at the top right corner of the screen was incorrectly calculated in the previous version because it was mixing values in different currencies. We fixed it by only displaying the value if there’s only one currency. For multiple currencies, the user must select a currency first so we can show the value corresponding to that currency. In the case of a 3PL account, the currency selector now also lists the clients' currency. To access the new report, navigate to the reports sections of the navigation bar:  The report includes filters for the time period, vendor, warehouse, and customer (if a 3pl)  Users can search by SKU and product name:  Report can be exported via CSV

To access the new report, navigate to the reports section in the navigation bar:  The report contains filters for the date range, 3PL customer (if applicable), warehouse, and user who changed the inventory:  Users can search by name, SKU, reason, and lot name:   Column width can be adjusted as needed:  The report can be exported via CSV

On the returns page, the **Return Note** has been moved to its own section below the **Issue Refund** section. There's no change to functionality, but in cases where the refund section is hidden, the note input will still be visible. 

The product location page has been migrated to the shipping dot! To access, you can find the page under the Inventory and Locations section in the navigation bar:  The updated UI contains all the same filters but in an enhanced UI:  Click the edit pencil icon to update the on-hand or lot code for the location (permissions required):   The page can be exported via a CSV: 

We're excited to announce the launch of our new Unit of Measures (UOMs) feature, designed to streamline inventory handling for products sold in various packaging levels! UOMs allow you to define nested relationships for your products, like Pallets containing Master Cases, which contain Inner Packs, which in turn contain individual Eaches. # **Key Highlights:** ***Flexible Structure:*** Define up to 4 levels of nesting (Pallet, Master Case, Inner Pack, Each) to match your inventory structure. ***Easy Creation:*** Create UOMs when adding a new product, editing an existing one, via CSV bulk upload, or even directly on the receiving page. ***Seamless Management:*** Treat UOMs just like standard products for receiving, transfers, picking, and packing. ***Accurate Inventory:*** The system automatically calculates the inventory of base products (Eaches) by including the quantities contained within their parent UOMs across locations. ***Break Down UOMs:*** Easily break down larger units (e.g., a Master Case) into their smaller components (e.g., Eaches) via the web app or mobile app as needed. ***Efficient Replenishment:*** Replenish picking locations by pulling stock from larger UOMs stored in overstock, with guided steps for breaking units. This feature provides greater visibility and control over inventory stored in bulk quantities. Explore the new UOM functionality today! [Knowledge Base Article](https://software-help.shiphero.com/hc/en-us/articles/34297732752525-How-to-Use-Unit-of-Measures-UOMs)

We added three new filters to the cycle count: 1. Max number of SKUs (or locations)  2. Location type exclude  3. Client filter for location cycles  Note that if you apply the client filter to a location cycle, ShipHero will include locations that have at least one SKU assigned for that client. If the location is included, you’ll still be asked to count all items in the location (even from different clients) since the location. If you only want to count that client, please use the item cycle count instead.

You can now keep the barcode in ShipHero in sync with the barcode in your Magento store. On the setting page for the store there is a new setting:  When checked, a change to the barcode in Magento will update the barcode in ShipHero as well.

The navigation for the settings page in Shipping.ShipHero has been updated! https://shipping.shiphero.com/settings The settings are the same; they have a new home and an improved navigation bar. All of your previous settings are saved, no action needed. Accessing this page is simple - select **settings** from the navigation bar and you will be brought to this environment.  

We're happy to share that 3PL's customers can now create new products directly within the 3PL Client Portal! This new feature gives them greater control over their catalog and streamlines the product onboarding process. Simply navigate to the "Products" section and use the "Create Product" button to add new items with details and images. 

We now have a *separate* permission specific to the Automation Rules page  Users will now need the new permission to access the automation rules page. All ADMIN users will have access by default

Exciting news! Work Orders has been released in the 3PL Client Portal. A 3PL’s customer can now create both Assembly work orders (for assembling SKUs) and Custom work orders (for instructions and attachments),review them through various statuses, and easily add attachments and notes from the 3PL Client Portal. 

**Shopify Import:** We now automatically retrieve tax fields from Shopify for orders shipping to: - Brazil (CPF/CNPJ) - China (Resident ID) - Mexico (RFC/CURP). **Manual Input on Orders page** It is now possible to also add these tax codes directly from the Orders page. These Tax types appear on the orders page alongside VAT, IOSS, and EORI, enabling manual entry when needed.  ** Automation Rules ** It can also be used automation rules using the action "'Set Order Tax Type and Id'" (formerly named 'Set Order VAT Registration' ) to update the value on order import. **Carriers Support ** Currently there is confirmed support for automatically passing these values to the carriers: - Shippo - DHL Ecom - Asendia Support on more carriers will be added in the following weeks and will be published in this changelog.

We are excited to announce a new layout for Parcels' Shipping Plan labels from 3PL Client Portal that will help streamline your receiving operations. This new design aligns with Pallets' Shipping Plan labels, providing a standardized labeling format that minimizes confusion and training requirements for your staff. Key advantages of these new labels include: - **Standardized Labeling:** Consistent label formats minimize confusion and training requirements for staff. - **Barcode Scanning Efficiency:** Two barcodes on opposite sides of the box ensure that at least one label is always visible, reducing handling time. - **Improved Accuracy of Mixed Parcel Shipping Plans:** Each box label has a "Mixed Parcels" mark for quick identification and accurate processing. - **Quick Verification:** Each label shows the total quantity of items within the box, allowing warehouse staff to perform a quick count and compare the box's contents with the expected value. - **Content Verification:** Together with the packing slip, the labels help warehouse staff confirm that the correct products and quantities have been received. 

We are introducing a new check when manually removing inventory on app.shiphero.com. Effective immediately, if an update attempt results in a new inventory count below the quantity allocated to that bin, the system will return an error: `Invalid Update: New quantity must be at least [allocated quantity] due to orders allocated to this location` This ensures that the remaining inventory does not drop below what is needed for existing orders that have yet to be picked.

To better protect against unauthorized refunds and other sensitive actions, we are introducing [step-up authentication](https://auth0.com/docs/secure/multi-factor-authentication/step-up-authentication). **What is Step-Up Authentication?** Step-up authentication is a security mechanism that requires additional verification for certain high-risk or sensitive actions. While standard login credentials grant access to the system, some actions—such as issuing refunds, updating billing details, or managing user accounts—require an extra layer of authentication to ensure security. This provides enhanced protection for critical functions. **How It Works:** 1. **User Logs In** – A standard login with a username and password is sufficient for general actions. 2. **Sensitive Action Triggered** – When a user attempts to perform a high-security action (e.g., issuing a refund), the system detects the need for extra verification. 3. **Additional Authentication Required** – The user is prompted to complete Multi-Factor Authentication (e.g., enter an MFA code from an authentication app or SMS). 4. **Access Granted** – Once the user successfully verifies their identity, they can proceed with the action. This added layer of security ensures that critical actions are protected without adding unnecessary friction to everyday workflows. **How This Affects You** Starting now, when issuing a refund from the returns page, you may see a message like this: `This action requires a higher level of authentication. Multi-Factor Authentication (MFA) is not currently enabled on this account. While you can proceed for now, MFA will soon be required for actions requiring enhanced security. Please enable MFA in your account settings to ensure uninterrupted access to these features.` While MFA is not yet mandatory, we **strongly encourage** enabling it now to ensure continued access to key account functions. You can find instructions on how to enable MFA [here](https://software-help.shiphero.com/hc/en-us/articles/16250548129805-How-to-Enable-Multi-factor-Authentication-on-Your-ShipHero-Account). **Refunds are just the beginning.** In the coming months, we will extend step-up authentication to other sensitive actions, such as user creation and billing changes. Stay ahead of security requirements—enable MFA today! 🚀

If you are a 3PL, you now have 2 options to add a new customer. You can either **invite them to join** your 3PL or you can **register them yourself**. If your customer feels comfortable setting up their own account, send an invite to them directly  But if you want to sign up them yourself, you just need to click on ***Use legacy registration flow*** link at the bottom of the form and the registration link will show up  To go back to the invite form, just click on ***Go back to the new invitation flow*** link at the bottom.

In order to make the product search more efficient, the product search on mobile now allows you to select the fields to search. You can select from the following fields: - Sku - Barcode - Name - Bin (static slotting only) - Overstock Bin (static slotting only) Barcode scans will automatically search the barcode field.  * On static slotting accounts if Bin or Overstock Bin is selected, a barcode scan will search the selected field. * This was first introduced in version 2.3.0.349.

When receiving or restocking a return if the quantity is more than expected we will show a warning message and ask for confirmation to proceed:  This should help prevent adding more inventory back than was expected.

The announcement in the Developer Community: https://community.shiphero.com/t/update-new-fields-for-the-inventory-snapshot/3114 These new fields will only work when sending the `new_format` boolean as true. For this to work, you will also have to reach out to support and request the flag for the new snapshot format to be activated in the account from which you will pull the snapshot. Starting on April 1st, 2025, we will remove these 2 conditions and fully deprecate the old format in favor of the new one. This means you won’t be able to request a snapshot in the old format, and using the `new_format` boolean will be deprecated. # New fields: - `sell_ahead`: Units from inbounds that have not yet been received and are flagged as available for sale. - `qty_in_totes`: These are the units that were physically moved to totes after a pick. - `barcode`: Main barcode assigned to an SKU. - `dimensions`: An array of fields that returns all 4 dimensions of an SKU: `height`, `width`, `length` and `weight`. - `thumbnail`: URL pointing to the thumbnail of the SKU as seen in the mobile app, for example. - `large_thumbnail`: A higher resolution version of the above. # Grouping by account ID The new format adds a new level to the file structure in addition to the new fields described above. Inside the products field, you will find a new one enclosing the products themselves. This field returns the base64-encoded version of the account ID. For brand accounts, this will return its own ID and contain all its products, but 3PLs will now see the SKUs grouped by each child account.

Update: A new command barcode allows users to quickly switch between the WorkforceHero Kiosk in [screen](https://shipping.shiphero.com/workforcehero/kiosk/) and the order shipping [screen](https://shipping.shiphero.com/orders/). Business Case: This command barcode can be used at the pack stations so packers can badge in at the kiosk and quickly return to the shipping screen. The barcode is `sh0017` and can also be mapped to a button if you're using the [packing station buttons](https://software-help.shiphero.com/hc/en-us/articles/4420886342029-Adaptive-Packing-Station).

 Update: You can now set permissions to hide Hero Board from users who do not need access to this page The permissions are under the Dashboard section

The announcement in the Developer Community: https://community.shiphero.com/t/update-new-filters-for-locations-query/3109 We added 3 new filters to the locations query to make finding a specific one easier and cheaper in credits: 1. `name: "string"` You can now pull them by their name. If multiple warehouses share the same naming convention, use combined with the warehouse_id to pull only one. This is not a wildcard field, the full exact name needs to be passed. 2. `pickable: boolean` 3. `sellable: boolean` Pickable and sellable are bin attributes. You can use either or both to pull all bins that match the boolean value for that attribute

This feature is one step forward on our efforts to expand customization of the 3PL Client Portal as now a 3PL can share their contact channels information so Portal’s users can easily get in touch with them.  Note: Please contact your Customer Success Manager to learn on the information required to set this up.

Release Date: Thursday, Oct 31st What: Lot Screen Page Where: Shipping Dot under the Inventory and Locations section:  Permissions: products permission Documentation on the new feature is available here: Help doc: https://software-help.shiphero.com/hc/en-us/articles/4419336601485-All-About-Lots-Expiration-Tracking 

We've added a new trigger for automation rules - **Allocated Warehouse Count**. This trigger can be used to run rules based on the number of warehouses an order is allocated to.  ** Note: For this rule to be effective, you must enable the "Only run after MWA" option. **

You can now use command line arguments to login to the Packing App. To do so, create a shortcut and use the following arguments: `--args --email=xxxxxxxxxxxxx --password=xxxxxxxxxxx` Combined with enabling [PIN based login](https://software-help.shiphero.com/hc/en-us/articles/6501607954061-How-to-Enable-the-PIN-Code-Screen-for-the-Packing-App) for the app this can be used to make it easier for packers to login without having to remember their username and password. Version 0.7.2 is required for this functionality. Downloads below: [Windows](https://dlwp09iaxaxmv.cloudfront.net/ShipHeroPackingStation-Setup-0.7.2.exe) [Mac ARM](https://dlwp09iaxaxmv.cloudfront.net/ShipHeroPackingStation-0.7.2-arm64.dmg) [Mac](https://dlwp09iaxaxmv.cloudfront.net/ShipHeroPackingStation-0.7.2.dmg)

With this new enhancement, a 3PL’s user can manage MWA rules on behalf of the child account. The process is pretty simple: 1. A 3PL’s user logs into mwa.shiphero.com 2. On the top right corner they will choose which of its clients they want to manage MWA rules on behalf of 3. Then the MWA rules of that client show up 

This feature is now out of Beta. The following feature flags have been enabled sitewide: - tiktok_use_shipping_label_integration - tiktok_use_shipping_integration - tiktok_use_shipping_app_for_labels - tiktok_use_shipping_app_for_quotes Customers can now connect their TikTok Shipping account(s) without reaching out to support. You can view our TikTok Knowledge Base article [here](https://software-help.shiphero.com/hc/en-us/articles/30502058169357-How-to-Set-Up-TikTok-Shop-with-ShipHero).

We now support customers that have multiple TikTok Stores associated to one Merchant account. This means that if a customer has a Store that uses Seller Shipping and a Store that uses TikTok Shipping (Subsidized Labels), they can connect both of them. You can view our [TikTok Knowledge Base article](https://software-help.shiphero.com/hc/en-us/articles/30502058169357-How-to-Set-Up-TikTok-Shop-with-ShipHero) that goes into more details, describing each type of store, how to verify your store, and how to connect your store in ShipHero.

You can now duplicate existing shipping container labels: Select the labels to duplicate, and click the Duplicate button.  In the popup you can change the configuration and quantity to generate.  Click the "Create & print label" button to be taken to the PDF of your container labels.

The announcement in the Developer Community: https://community.shiphero.com/t/update-new-fields-for-inventory-update-webhook/3068 We added these new fields to our Inventory Update Webhook: - `sell_ahead`: Units from inbounds that have not yet been received and are flagged as available for sale. - `qty_in_totes`: These are the units that were physically moved to totes after a pick. - `reserve`: Units marked as reserve inventory to reduce the available quantity for sale. - `non_sellable`: The amount of units in non-sellable bins.

The announcement in the Developer Community:: https://community.shiphero.com/t/update-new-fields-and-filters-for-orders/3067 - ready_to_ship: boolean argument: This will return orders that are ready to ship or not based on the boolean value passed - has_hold: boolean argument: This filter was added to complement our hold filters in a simpler way (operator_hold: boolean, address_hold: boolean, payment_hold: boolean and fraud_hold: boolean). Sending true will return orders with at least 1 type of hold. Sending false will return orders with no holds at all. - has_backorder: boolean argument: This argument will return orders with at least 1 item in backorder for true and no items in backorder for false - ready_to_ship (boolean) field: If you want to pull a batch of orders and analyze their readiness to ship once you have them, you can parse the response for this field - is_locked (boolean) argument: This field will inform if the order is locked by any user, for example, when being picked.

The announcement in the Developer Community: https://community.shiphero.com/t/update-order-attachments/3062 Attachments can now be added to the order using the API. They can also be queried: The mutation won't upload the file; it will point to the URL provided, so the URL sent must be available for as long as the file is needed to be reachable.

The Shopify connection flow has been update to adhere to Shopify requirements. Now, when choosing to add a Shopify connection, a modal will appear with information and a button to Connect.  Clicking "Connect" will redirect you to the Shopify app store to complete the connection.

We're excited to announce the first phase of our instant synchronization feature. Real-time Updates for Labor Costs Any changes you make to labor costs, whether creating new records, updating existing ones, or deleting them, will now be reflected in your dashboard immediately. This eliminates the previous 15-minute delay, providing you with real-time data for more accurate decision-making. This is just the first step in our plan to implement instant synchronization across all settings. Stay tuned for future updates as we continue to enhance your experience.

Initially implemented for new 3PL's Clients only, to have access just to the 3PL's Client Portal, now it is enable for all 3PL's Clients. This feature allows 3PL providers to control whether their clients can access the main ShipHero platform or are directed to use the dedicated 3PL Client Portal. By blocking access to app.shiphero.com, 3PLs ensure that clients manage their operations exclusively through the 3PL's Client Portal, which is tailored for their needs. 

Now Parcel View feature is integrated to the 3PL's Client Portal on packed orders. This feature in the 3PL's Client Portal allows users to view images of packed orders before they are shipped (if enabled for the 3PL). This visual confirmation helps ensure that the correct items have been included and packed properly, providing an additional layer of quality control. This feature enhances transparency and trust between 3PL providers and their clients. 

You can now easily edit warehouse costs directly from the settings page. This update addresses the needs of customers who don't collect all costs at the same time. For example, you can now enter full-time labor costs for a specific week and then add billed costs at the end of the month without having to delete and re-enter the entire week's data. 

We've added additional settings to the UPS and FedEx settings page: **UPS** - DDP - 3rd Party billing - USPS Endorsement - Cost Center  **FedEx** - 3rd Party billing - Payment Type - USPS Endorsement 

Now from the 3PL's Client Portal users can easily modify the carrier and carrier's shipping method for orders that are still pending fulfillment. This flexibility allows 3PL clients to adjust shipping preferences based on factors like cost, delivery speed, or changes in customer requests, ensuring that the most appropriate shipping option is chosen before the order is dispatched. 

We are changing inventory management for Multi-Item and Single-Item batch picking. Inventory will be deducted immediately when items are picked into a tote rather than after shipping. Learn more [here](https://software-help.shiphero.com/hc/en-us/articles/28309855254157-FAQs-Inventory-Removed-From-Bin-When-Picked-into-a-Tote).

What's New - UPS has transitioned to OAuth 2.0 security model across all APIs - ShipHero now supports this new authentication method Benefits - Enhanced security for API interactions with UPS - Improved authentication flow User Action Required - All new UPS Connections will be OAuth compliant - All current customer connections should be migrated to OAuth. - The OAuth works by directing the customer to UPS login after input of necessary info in our carrier connection page, after logging in succesfully on the UPS site, user will be redirected to a succesfull connection page on our side. 

We're happy to announce the launch of our all-new Totes page, replacing the previous shippingdot tote transfer page. This exciting update streamlines your tote management workflow and provides a wealth of new features, all accessible through the same familiar URL: https://shipping.shiphero.com/orders/totes/. The core transfer functionality remains unchanged, but now you can leverage the following enhancements: **Bulk Actions:** Print barcodes for multiple totes, clear contents, or delete totes in bulk. **PDF Barcode Printing:** Generate tote barcodes in a convenient PDF format for easy printing. **Up-to-date Information:** Gain instant insights with the displayed last activity time/date and current unit count for each tote. **Historical Data:** Dive deeper into tote movements with the tote detail page showcasing the last 50 picks associated with each tote. *Tote List*  *Tote Details*  **New Tote Permissions** Benefit from improved security measures with granular permission controls: *View:* View the page, perform transfers, print barcodes, and export data. *Create:* Create new totes. *Edit:* Change tote names and clear tote contents. *Delete:* Delete totes. Please review your role permissions and manually add the necessary permissions to grant users the appropriate access to tote-related functions. We believe these enhancements will provide a more secure and flexible experience for managing your totes. We believe this revamped Totes page will significantly improve your efficiency in managing tote inventory and movements. Enjoy the simplified workflow and enhanced visibility!