Knowing your product dimensions is key to accurate shipping costs. That’s why ShipHero’s WMS has multiple ways to record these figures. You can do it during the receiving process or after the fact when you might have more time to stop, measure and weigh. Our Associate Product Manager, Val walks you through the process and explains why this info can reap more benefits with new ShipHero features that are on the horizon!
Are your peak season jitters starting to set in? Never fear – here at PalletSide Chat, we have your back! Today we’re chatting about the “wild west” that is peak season, and practical things you can do now to set yourself up for success as the orders start streaming in.
At the end of this episode, Alex shares the “peak-est” peak season moment he’s experienced so far…and it’s worth the wait. We’ll also chat through:
– Prep work that sets the table for peak season success
– Why success during peak starts in January
– Hiring and motivating your warehouse team
– Delivering great customer experiences
Ever wonder what life would be like if you were the co-founder of a men’s skincare DTC brand, as well as a high-touch 3PL? That may be oddly specific, but in the inaugural episode of PalletSide Chat we’re unpacking that journey with Alex Lewkowict, who has done both as Co-Founder of Black Wolf Nation and One23 Fulfillment.
Alex shares about:
– Launching, failing, and re-launching his first product line
– Expanding his revenue streams by launching a 3PL
– Leveraging customer feedback as a growth accelerator
PalletSide Chat, brought to you by ShipHero, is your source for the real goods on what it takes to launch, grow, and scale D2C brands and 3PL operations. Whether you’re a first-time founder or a grizzled veteran with multiple exits under your belt, we’ll unpack the stories, lessons and mistakes that are a part of the journey.
Your co-hosts are Alex Lewkowict (Co-Founder of Black Wolf Nation and COO of One23 Fulfillment) and Dan Van Meer (VP of Marketing at ShipHero).
Start a 3PL Two Weeks Before Black Friday? It’s Possible with ShipHero.
Good Company was approached by a large dinnerware supplier that needed a 3PL, just a few weeks before Black Friday. They would be Good Company’s first ever 3PL client and there was no room for error. Good Company needed a solution that could easily integrate with Shopify, and that would scale with them as they were looking to grow quickly. This was just the beginning.
Enter ShipHero. With Warehouse Management Software that can serve 3PLs just as well as brands, and a direct integration with Shopify, it was the obvious choice. After the first sales call and then onboarding, it became apparent that ShipHero was the right solution.
We’d never been a 3PL before. ShipHero was the obvious choice. We were up and going in just a couple of weeks. ShipHero was the clutch tool in our belt that got us where we are. No doubt. ShipHero checks all the boxes. All of the fundamentals are there and then some. The tools are thought out. And they bridge the gap between software made for users and software built by developers.
Obviously, ShipHero is the chef that eats their own food. I think that they make great software because they use their software. It’s the multitool on our belt. We’ve been able to go from five or six hundred units shipped a day to six to ten thousand units, shipped a day in 18 months. Using multi item batch to pick high unit count orders.
We were able to slash pick time in half. The whole business has been built on the back of ShipHero managing the nuts and bolts of the operation. At best, other software is at feature parity in reality out of the box, ready to go in almost no time for the price and or the service level and support. There is no comparable offering.
Our CSM continues to be a great resource for us. Supports response times are getting faster and more intelligent. Even the people who onboarded us in the sales process continue to check in on the health of the relationship and the opportunities for them to either advocate or to problem solve for us and we don’t feel like the baton keeps getting passed.
It just seems like the support team just keeps getting larger and that’s a really good feeling.
Get an up close look at the new design for Single Item Batch, one of the many features that are part of ShipHero’s Warehouse Management Software (WMS). Yosef Haas will walk you through the UI and workflow.
Click below to either login to your ShipHero Software account or your ShipHero Fulfillment account.
And welcome back
