As a 3PL, ShipHero provides a comprehensive WMS & OMS designed to help you pick, pack, and ship – all while giving your customers greater visibility. Our features make it easy for you to manage your customers while tracking your storage, picked items, placed orders, and fees. This easy-to-use, cloud-based inventory management platform provides flexible shipping, billing, and store management options that are tailored for your business.
And, you can add as many customers as you want for only $29 per month per connected store.
When you’re right, you’re right
ShipHero is designed to manage inventory for growing businesses. Customers can view their inventory and have the option of creating purchase orders for stock replenishment. Plus, you get barcoding, cycle counting, location management, and multi-warehouse management – all synchronized across your customers’ connected stores.
Don’t overpay for labels
Use your own shipping accounts or connect your customers’ accounts. ShipHero is integrated directly with most major shipping carriers, and can print shipping labels using methods you specify or choose for you. ShipHero even sends the shipping confirmation and tracking information to your customer.
Create your own fees for services you create
Generate your customer invoices in minutes – not hours. With ShipHero for 3PL billing, you can set your charges for storage, inventory adjustments, order processing and returns.
Know What’s Happening
ShipHero’s reports tell you how your products, orders, shipments and team are performing individually and over time. Compare the sales of your products, or learn how much you’re paying for shipments with each carrier. ShipHero tracks and measures the performance of your overall operations and maps out the specifics.
Orders completed fast and error-free
Throw away the paper pick lists and take advantage of a complete mobile pick, pack and ship order fulfillment process that allows you to fulfill orders faster, with a virtual zero error rate. Automation rules mean can eliminate manual tasks, and order prioritization makes sure your team knows which orders to ship each day.
Insight into powerful data
ShipHero’s reports give you lots of information on how your products, orders, shipments and team are performing individually and over time. Compare the sales of your products, or understand how much you’re paying for shipments by each carrier. ShipHero can help you track, and measure performance of your overall operations as well as drill down and get into the specifics.
Reduce the number of tasks
Throw away the paper pick lists and take advantage of a complete mobile pick, pack and ship process that allows you to fulfill orders faster – with a virtual zero-error rate. Automation rules eliminate manual tasks and order prioritization ensures your team knows which orders to ship each day.
Make it easy to increase sales
Sixty percent of new customers will check your returns policy before completing a purchase. Get a professional, easy-to-use returns widget to make returns simple for your customers. Your customer support team can control the rules and shipping label options, know which returns are generated, and have access to easy refund and exchange options.
Sell where your customers are
ShipHero is directly integrated with Amazon FBA and Amazon SFP. Now, you can manage orders, view inventory, and create Amazon restock orders directly within ShipHero, as well as generate your Amazon shipping labels for Amazon orders.
Operate faster and reduce your errors
ShipHero provides everything you need to use your desktop and mobile devices to create, manage, print, and scan barcodes. Most barcode types are supported, so you can use either your own barcodes or your manufacturers barcodes. It’s easy to manage and use barcodes for your products, locations (for put-aways), totes (for batch picking), purchase orders, and boxes used for shipping.
We grow with you
Add users when needed for $99/month
You can scale your warehouse team up and down as you need. Five user accounts included, and your customers can add as many user accounts at no additional charge.
Only pay for what you need
Connected stores are only $29/month
You can add as many customer accounts as you wish. Your customers can also add as many user accounts as needed without any cost. Simply pay a monthly fee of $29 per connected e-commerce store.
Frequently Asked Questions
We offer a 30-day money back guarantee. Why? Setting up ShipHero will require support and assistance from our team. We make this process easy by providing you with a dedicated account advocate who will work with you to schedule your 1 hour on-boarding call. You also have a support team standing by to answer questions and assist you. If you’re not completely satisfied in your first 30 days, we will refund your money back.
We recommend scheduling a demo, if you haven’t already done so. This helps us understand the goals and problems that you’re trying to solve, and allows us to walk you through our features. Once you sign up, your account advocate will reach out to schedule your 1-hour on-boarding call. On this call, you will work with a solutions team member to ensure that your ShipHero account is configured and ready to go. We also recommend reading the getting started guide.
You can message the ShipHero support team using the in-app messenger or email. ShipHero 3PL accounts receive prioritized support. Our team typically responds to questions and requests within a few minutes. You can also schedule a call with our solutions team.
Our support hours are:
- Mon / Tue / Wed / Thur 9AM to 9PM Eastern Standard
- Fri 9AM to 7PM Eastern Standard
- Sat / Sun 10AM to 3PM Eastern Standard
Typical set up times vary based on a number of factors, such as any current systems you’re migrating from, the current state of your operations, and what specific features of ShipHero you will use. Our team will work with you to identify what needs to be done and assist you as you set up.
The average set up time is about one week. This can be more or less time depending on your individual needs.