ShipHero is seeking a Solutions Specialist.

 

As a member of our Solutions Team, you will assist customers in onboarding and training them in the use of ShipHero. You will be a part of a small team that help customers go from a new user to a power user.

 

We are seeking someone who:

  • Enjoys working with and talking to others.
  • Has a sense of humor 🙂
  • Is detail-oriented.
  • Has experience working with eCommerce solutions.
  • Is willing to travel and work with customers and their teams on site.
  • Loves to take ownership and collaborate with the team on how to improve processes and methods.
  • Passionate about collaborating with customers and building relationships.
  • Lives in the US

 

The Role

  • Work well with the Sales team to answer advanced questions from prospective customers.
  • Become knowledgeable with the ShipHero platform, understanding features, and capabilities.
  • Detail and communicate complicated workflows and features, as well as identify and understand customer goals and pain points.
  • Recommend improvements to customers existing workflows and processes in the warehouse.
  • Work with customers during the onboarding process. This entails calls, screen sharing, emails with the goal of teaching the customer how to use ShipHero.
  • Travel to some clients as part of onboarding.

 

Bonus Points

  • Has worked in an eCommerce warehouse.
  • Has worked for a SaaS company.

To Apply

If this sounds like something that you are interested in, we would love to hear from you. Please email careers@shiphero.com with your resume using the subject “Solutions Specialist” and let us know why you’re interested.

About ShipHero

We have built a software platform trusted by hundreds of ecommerce companies, large and small, to run their operations.  Because ShipHero solves complex problems, ecommerce owners are free to focus their attention on business growth. Our customers love our user friendly, visually appealing technology, which they use to fulfill orders placed on sites such as Amazon and Shopify.

In our work with and on ShipHero, we’ve learned that when passionate and talented people collaborate, great things happen.