ShipHero Blog
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Making Returns Easy in eCommerce
One of the easiest ways for fulfillment centers to run into trouble is through an inefficient returns process. Your outgoing fulfillment can be as optimal as any brand on the market, but...

Taking Your Customer Service to the Next Level
Without the benefit of face-to-face interaction with buyers, eCommerce customer service presents a valuable opportunity for brands to connect with their customers and assure them that...

Building The Ultimate Unboxing Experience
Receiving a package in the mail is always exciting, and for online retailers, it’s one of the few opportunities to make a memorable connection with customers. As a result, brands have...

Warehouse Parcel Lockers: ShipHero in Canada
As the average person's shopping habits continue to evolve, so do the ways brands get products in their customers' hands. The eCommerce industry has exploded in recent years, with...

Retail Trends: Returns management in eCommerce Omnichannel
There’s a lot more to returns management than placing an item back on the shelf. In fact, returns can often be one of the most expensive and time consuming aspects of fulfillment, and...

Retail Trends: All-In Commerce
eCommerce might be more popular than ever, but the industry is still relatively young. That means plenty of changes are underway as brands continue adapting to the future of retail. ...

Retail Trends: Brands are redesigning brick and mortar stores to better fit the BOPIS model
The past few years have permanently changed the way customers shop and interact with brands. With so many purchases happening online, brick and mortar storefronts have had to take a fresh...

Overcoming Inventory Woes When Peak is Here
The holidays are right around the corner, which means online shopping is once again set to spike, reminding eCommerce brands of the importance of inventory management. Keeping customers...