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E-commerce has certainly been in the spotlight this past year, but who has really been stealing the show? Thieves, of course. Package theft is on the rise, as illustrated in a recent report, which showed that approximately 43% of Americans reported having a package stolen, a 7% increase from 2019. Of these theft victims, 64% of them say they’ve had packages stolen more than once. What’s to account for the rise in theft?
Approximately 59% (+5% YoY) of Americans receive a package at least weekly, and 10% (+5% YoY) receive a package daily. That’s way more packages being left on the doorstep, and although the average value of the items has decreased, this does not seem to stop porch pirates from throwing up their hood and grabbing what they can.http://https://www.youtube.com/watch?v=a_TSR_v07m0ICYMI: Watch the amazing Glitter Bomb 2.0 vs Porch Pirates video
“YOU ARE GOING TO PAY FOR THIS!” you may have exclaimed to the heavens when you watch a thief grab your $3 toe clippers on your home security system. “But, who actually pays for this?”, you may have wondered as you pace around with your hawk talons clacking against the hardwood floors. (true story)
Well the answer is, if the shipper says that the package was delivered and the buyer states that it was not received, the seller is no longer liable. However, in most cases of a stolen package, the retailer or seller issues a refund or agrees to replace the item to preserve their customer experience. Amazon’s A-Z Guarantee program pretty much guarantees that purchases made from their retail partners will almost always be refunded or replaced if the package goes missing.
Some businesses may ask customers to file a claim with the shipper before issuing a refund or replacement.
For sellers, traditional shipping carriers such as UPS, USPS, and FedEx offer optional shipping insurance for a fee; however, this only covers so much. FedEx caps their liability at $100 and will only increase this if the package is packed and shipped at a FedEx location. Even then, it only increases to $1,000 for items like jewelry, artwork, collectibles, and antiques.
Ultimately, the brands are responsible for making sure that their products reach their customers. So besides installing guard dogs as a nice ‘gift with purchase’, the most effective way that brands can combat package theft is to offer customers more ways to receive their products. The most common have been curbside pickup and local delivery. You can also schedule for in-person delivery and require signatures.
When deciding to outsource your fulfillment, be aware of your 3PLs Terms and Conditions surrounding stolen goods, and ask what your fulfillment provider can do. For example, in the case of stolen goods, ShipHero files claims with Carriers on your behalf, up to a certain value. Read more about ShipHero Fulfillment’s stolen goods FAQ here and our T&Cs.
According to the International Maritime Organization, international shipping contributes ~3% of annual carbon-dioxide emissions. To combat this, shipping companies seek to replace petroleum with a new fuel source, ammonia (NH3).
Why ammonia? Well… *deep breath in* this colorless fuel emits no carbon dioxide when burned, It’s abundant, it can be made using renewable electricity, water, and air, both fuel cells and internal combustion engines can use it, it doesn’t have to be stored in high-pressure tanks or cryogenic dewars like hydrogen, and it has 10 times the energy density of a lithium-ion battery.
The only problem is that no shipping carriers today are equipped to use ammonia as a fuel source. But by 2024, Viking Energy is set to become the first shipping vessel propelled by ammonia fuel cells, powered by several Norwegian-based companies.
NASA successfully landed their Mars Rover, Wall-e -- I mean, Perseverance on the Red Planet last week. The videos of the landing immediately went viral, and in typically nerdy fashion, people began uncoding Easter Eggs hidden throughout the footage. In one such hidden message, the parachute was allegedly stitched in binary code that read “Dare Mighty Things”, a quote from President Teddy Roosevelt.
What would you do if your dog became an internet sensation? Well, that’s what happened with ShipHero customer Yong-Soo and his French Bulldog, Humphrey!
Spotted By Humphrey - “with its quirky name for a shop that has the personality to match” - is a community-driven online destination for dog parents around the world who are looking to find something special and unique for their dogs.
Learn how they turned Instagram fame to a successful ecommerce business with our newest doggone ShipHero Case Study.
Need a sick pump for your e-commerce business? Learn how the dietary supplement industry used three simple strategies to get bulging revenue gains of over 40% this year, outpacing overall e-commerce by 12%... and they say it’s “all-natural”.
These days, your products probably travel more than you do… But don’t be jealous, multimodal and intermodal fulfillment options are becoming more common as technology allows for seamless communication between carriers. On our Shipping Methods Explained series, we deep-dive into Multimodal vs. Intermodal fulfillment options, so you can determine if it’s right for your business.
Are you bogged down by the day-to-day tasks of running a business, desperate for time to focus on your strategy? Automation is the answer you need, and your fulfillment provider should be just the one to provide it. In ShipHero’s Fulfillment Innovation Wheel series - Automation, we give a glimpse into our Automation Cookbook to show you how automation can improve your speed and efficiency.
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The ShipHero Model Context Protocol (MCP) connects supported AI clients directly to your live ShipHero data, so warehouse teams can ask questions and get specific answers from their own account. It is built for day-to-day operational checks, including inventory levels, open orders, shipment status, holds, returns, purchase orders, and exceptions. For ShipHero customers, it is available at no additional charge and runs on existing API credits.
Every order, shipment, inventory movement, hold, return, and purchase order creates data inside ShipHero. Your warehouse information is right there, but getting to it can be a slow, complex process.
Before the ShipHero MCP, answering a specific operational question often meant logging in, finding the right report, applying the right filters, exporting data, or asking the one person on the team who knew where to look.
Even when the answer was simple, like a quick inventory check, it could turn into a 20 to 45 minute task. A customer question could sit half a day while someone pulled the right numbers. That delay adds friction to the floor. It slows decisions. It keeps teams waiting on data they already own.
The ShipHero MCP gives supported AI clients secure, read-only access to live ShipHero data.
That means operators can ask questions in plain English and get answers from their actual account, not from a generic help article or static knowledge base. A chatbot can tell you where to find a number. The ShipHero MCP can return the number itself.
It works with MCP-enabled AI clients, including Claude, ChatGPT, Cursor, and Codex. Connect it once, authenticate access, and your team can start asking operational questions from the AI tool they already use.
The workflow is simple:
The MCP does not replace ShipHero. It makes the data inside ShipHero easier to reach when your team needs a fast answer.
The ShipHero MCP is designed for everyday operational questions, such as:
If the data lives in your ShipHero account, the MCP gives your team a faster way to ask for it.
Speed matters, but safety matters too.
The ShipHero MCP is read-only by design. It can retrieve information from your account, but it cannot create orders, modify records, delete data, or change warehouse settings.
That gives teams a practical way to use AI for operational visibility without risking accidental account changes. Operators can ask. Managers can check. 3PL teams can answer client questions faster.
The data becomes easier to use, while the records stay protected.
For founders, the MCP can turn a quick inventory check into a simple question.
For operations leads, it can surface shipment status, holds, exceptions, and low-stock SKUs without digging through reports.
For 3PL operators, it can help answer client questions faster, using live account data instead of manual follow-up.
The result is a faster way to reach the information already inside ShipHero.
The ShipHero MCP is available to all ShipHero customers at no additional charge. It runs on existing API credits, so specific questions help keep usage efficient.
To get started, visit developer.shiphero.com or contact your ShipHero account representative.
ShipHero MCP is a read-only connection between supported AI clients and your live ShipHero data. It lets users ask operational questions in plain English and receive answers from their actual ShipHero account.
A chatbot usually answers from fixed, generic information. ShipHero MCP connects to live account data, so it can return specific answers about your orders, shipments, inventory, holds, returns, and other ShipHero records.
ShipHero MCP works with AI clients that support the Model Context Protocol, including Claude, ChatGPT, Cursor, and Codex.
No. ShipHero MCP is read-only. It can query data, but it cannot create, update, or delete records in your ShipHero account.
No. The MCP is built for operators and can be connected from a supported AI client in minutes. Developers may use more advanced tools for deeper analysis, but most day-to-day users can work directly with the MCP.
Yes. ShipHero MCP is available to ShipHero customers at no additional charge and runs on existing API credits.
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Transitioning to a new Warehouse Management System (WMS) is a high-stakes decision that often triggers concerns regarding downtime, data integrity, and workforce adaptation. As warehouses prepare for 2026 growth, understanding these common hurdles—and the technical solutions that resolve them—is essential for a successful migration. This guide addresses the five primary barriers to adoption and how a high-velocity infrastructure ensures a seamless transition.
Warehouse operators frequently hesitate to upgrade due to perceived risks that can halt operations. These challenges typically include:
To clear these hurdles, a structured implementation strategy is used to prioritize data density and entity clarity.
In the competitive eCommerce landscape, staying stagnant with manual workarounds is often more costly than the transition itself. Moving to a high-velocity WMS converts your warehouse from a cost center into a growth engine by providing Labor Efficiency and ROI through automated routing and reduced authentication friction.
Because the platform is built for the floor worker, features like Workforce Hero allow seasonal temps and new staff to be authenticated and productive in under an hour.
No. High-velocity infrastructure increases visibility by providing Total Real-Time Control. Managers can monitor exactly what is in the Hospital queue and track replenishment in real-time from a single dashboard.
Before going live, a ground-up audit is performed using cycle counting tools. The system's architecture ensures that every movement on the floor is synchronized with sales channels instantly, maintaining 99.9% accuracy.
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Picture a packer at Peak Season. A box is in front of them, a product in each hand, and somewhere on a cluttered desk there's a mouse they need to find to confirm the order. They look down. They hunt. They click. Then they do it again. Thousands of times a day.
That moment of friction is small. But it is never just one moment. Multiply it across your entire pack line, across an entire shift, and you are looking at a measurable and largely invisible drag on your total throughput.
Tap-to-Pack is a purpose-built hardware controller designed by ShipHero to eliminate digital friction at the packing station. It connects via USB-C, requires no drivers or additional software, and syncs automatically with the ShipHero WMS packing app. This new system is now available at the ShipHero Store.
Instead of navigating a screen with a keyboard and mouse, packers execute every high-frequency command — such as selecting box sizes, printing labels, finalizing orders, flagging exceptions — with a single physical tap on one of eight programmable buttons.
Key specifications:
Most warehouses are running 2026 operations on 1990s peripheral standards. The keyboard and mouse were designed for spreadsheets and emails, not high-volume fulfillment. When used at a packing station, they create three compounding problems:
The problem is not your people. It is the tools you are asking them to use.
Tap-to-Pack introduces a "Rodent-Free" packing standard: a workflow where the packer's hands stay on the product, their eyes stay on the work, and the software fades into the background.
The device guides the packer through two feedback systems:
ShipHero customers running Tap-to-Pack are already seeing a 90% reduction in on-screen interactions and a significant increase in the number of orders packed per hour, without adding headcount or changing their warehouse layout.
One of the hardest challenges in fulfillment is absorbing volume quickly, especially during Peak Season, when temporary staff need to reach target productivity fast.
Because Tap-to-Pack's interface is physical and intuitive, there is almost nothing to teach. Pick up the product, follow the light, tap the button. New packers can reach target productivity in minutes rather than hours.
The system is also modular:
Whether you are a growing DTC brand or a high-volume 3PL, Tap-to-Pack is designed so your hardware never becomes a ceiling on what your team can do.
Tap-to-Pack is a programmable, industrial-grade hardware controller that connects to the ShipHero WMS and allows warehouse packers to execute packing station commands, such as printing labels, selecting boxes, and completing orders. All with a single physical button press, eliminating the need for a keyboard and mouse.
The device connects via USB-C and syncs automatically with the ShipHero WMS packing app. It is a true plug-and-play solution: no drivers, no background software, and no manual configuration required.
Yes. Buttons are configurable for a range of packing actions, including Print Label, Complete Order, Select Box Size, and the Hospital function, which flags a problematic order and keeps the line moving without stopping to resolve it on screen.
The system is fully modular. Connect up to two additional 8-button hubs to the Main Hub for a total of 24 programmable buttons, supporting even the most complex multi-step packing workflows.
Tap-to-Pack devices require ShipHero Packing App v1.0 or higher. The current release is v1.1.0.
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