ShipHero vs. Linnworks: Which Should I Choose?
ShipHero and Linnworks are two popular options for eCommerce order and inventory management. Both services eliminate time-consuming manual processes but differ in a few key ways.
Keep reading to learn more about ShipHero and Linnworks and what sets each service apart.
ShipHero Overview
ShipHero is a comprehensive warehouse management system (WMS). Its WMS software is packed with features to streamline the entire warehouse management and fulfillment process. These include order picking, packing, shipping, inventory management, returns processing, rate shopping, automation, and more.
Setting ShipHero apart is its robust integration ecosystem, including partnerships with major players like Shopify Plus, WooCommerce, DHL Express, UPS, NetSuite, and Loop.
Pros of ShipHero:
- Transparent pricing with monthly subscriptions and no contracts
- Intuitive and user-friendly interface
- Comprehensive onboarding with weekly calls
- Extensive knowledge base with how-to articles
- Exceptional customer service
- ShipHero Academy, a video resource for common processes and procedures
Bottom Line
ShipHero has become the number one warehouse management system of choice for many businesses looking to streamline their fulfillment process. Through its advanced features and integration partnerships, ShipHero provides an efficient and profitable warehouse solution to help any business run more efficiently and cost-effectively.
Linnworks Overview
Linnworks is an inventory and order management software designed to automate key processes in eCommerce. It operates as a cloud-based solution selling across multiple channels.
Linnworks tools manage warehouse operations, order processing, fulfillment, and shipping. Additionally, it provides real-time inventory tracking to gain insights into sales performance and forecast demand, preventing stockouts and overstocking.
Pros of Linnworks:
- Multichannel listings and inventory forecasting
- Round-the-clock live phone support
- Rich resource library with blogs, webinars, and white papers
Bottom Line
Linnworks excels in inventory and order management, making it a valuable choice for businesses seeking to optimize inventory and sales metrics.
ShipHero vs. Linnworks
ShipHero and Linnworks WMS are powerful software solutions, and while they share some common goals, significant differences between the two platforms can impact your choice. Here are some primary differences:
Location and Market Focus:
ShipHero: Based in North America, ShipHero caters to a global market including the UK, Europe, Australia and South America. They have a broader geographic reach and are a better fit for businesses with international operations.
Linnworks: Headquartered in the United Kingdom and has a strong presence in Europe. It is well-suited for businesses primarily operating in Europe and the UK.
Warehouse Management Focus:
ShipHero: Places strongly emphasize warehouse management with features such as picking, packing, shipping, inventory management, returns processing, rate shopping, automation, and more. Their WMS is ideal for businesses with complex warehousing needs.
Linnworks: Primarily an inventory and order management software. While they offer comprehensive features for order processing and inventory tracking, they could all be more granular when it comes to warehouse management capabilities.
Integration Ecosystem:
ShipHero: Has a robust integration ecosystem, partnering with major players like Shopify Plus, WooCommerce, DHL Express, UPS, NetSuite, and Loop. Its extensive integrations support various aspects of eCommerce operations.
Linnworks: Offers integrations with many eCommerce platforms, marketplaces, and shipping carriers that provide flexibility in managing multichannel sales.
Pricing Transparency:
ShipHero: Pricing starts at $1,995 monthly for the Standard package and $2,145 for the 3PL WMS package. They offer transparent pricing with clear monthly subscription fees for different packages, making it easier for businesses to understand their potential costs without needing custom quotes.
Linnworks: Does not disclose pricing on its website; businesses must contact their sales team for customized pricing details. This lack of transparency can pose challenges to assessing upfront costs.
Customer Support and Resources:
ShipHero: Offers comprehensive customer support with an extensive knowledge base, how-to articles, and videos. And they have a reputation for excellent customer service.
Linnworks: Offers phone support and resource library with blogs, webinars, and white papers, but customer service lacks personalization and comprehensiveness.
ShipHero: The Powerhouse of Warehouse Management
- Comprehensive Warehouse Management: ShipHero is a Warehouse Management System (WMS) first and foremost. They provide end-to-end solutions for managing your warehouse operations effectively.
- Integration Prowess: ShipHero boasts one of the most robust integration ecosystems in the market. It seamlessly connects with major eCommerce platforms, shipping carriers, and other essential tools. This makes it a versatile business choice.
- Streamlined Order Fulfillment: ShipHero’s WMS covers every aspect of order fulfillment, from picking to packing to shipping. Its mobile pick-and-pack software optimizes routes, handles bulk picking, and offers box recommendations to reduce shipping costs.
- Real-time Inventory Management: Managing your inventory is a breeze with ShipHero. Its real-time tracking and control of your stock levels keep you on top of your inventory.
- Transparent Pricing: ShipHero offers a transparent pricing model with clear monthly subscription fees. No hidden costs or surprises mean you can plan your budget effectively.
- Outstanding Customer Support: ShipHero’s customer service is top-notch, with an extensive knowledge base, how-to articles, videos, and a reputation for being helpful and attentive.
- Global Reach: ShipHero caters to a global market, making it an ideal choice for businesses with international operations or aspirations.
Who Should Use ShipHero?
ShipHero is best suited for businesses and 3PL providers seeking an extensive integration ecosystem, a hands-on onboarding experience, and an end-to-end warehouse management solution. Whether you’re a medium-sized business looking to scale or a large enterprise streamlining operations, ShipHero offers the necessary tools.
Bottom Line:
ShipHero has you covered for seamless order fulfillment, real-time inventory management, or outstanding customer support. Its transparent pricing and global reach make it an ideal choice for businesses aiming to scale and optimize their operations.
Linnworks: The Challenger in Warehouse Management
- Inventory and Order Management: Linnworks primarily focuses on inventory and order management. It provides essential tools for managing warehouse operations and order processing.
- Integration Flexibility: Linnworks offers integration with a wide range of eCommerce platforms and shipping carriers, allowing businesses to manage their multichannel sales efficiently.
- Inventory Tracking: Linnworks’ real-time inventory tracking helps businesses gain insights into sales performance and forecast demand.
- Support and Resources: Linnworks provides round-the-clock live phone support and a resource library with blogs, webinars, and white papers.
- Geographic Location: Linnworks is headquartered in the UK, making it a suitable choice for businesses primarily operating in Europe and the UK.
- Pricing Transparency: Linnworks does not disclose pricing on its website, making it challenging to assess costs upfront.
Who Should Use Linnworks?
For businesses focused primarily on growth in the UK and Europe, Linnworks is an acceptable solution. It has strong order and inventory management capabilities but does not offer a full range of features.
Bottom Line
Ultimately, the choice between Linnworks and ShipHero WMS depends on your specific business needs, geographic location, and the depth of warehouse management functionality required. Consider factors like your target markets, integration preferences, and the level of support you require when deciding. Each platform has strengths and can be a valuable asset for eCommerce businesses.
Key Takeaways
- ShipHero is a Warehouse Management System (WMS) with an extensive integration ecosystem that includes partnerships with major players like Shopify Plus, WooCommerce, DHL Express, UPS, NetSuite, and Loop. It offers transparent pricing with monthly subscriptions and no contracts, an intuitive user interface, and robust customer support.
- Linnworks is an inventory and order management software designed primarily for managing multichannel sales. Its real-time inventory tracking provides insights into sales performance and forecast demand, prevents stockouts, and eliminates overstocking. It also offers round-the-clock live phone support and a resource library with blogs, webinars, and white papers.
- The choice between ShipHero WMS and Linnworks depends on business needs, geographic location and the depth of warehouse management functionality required. Both offer valuable features for businesses in the eCommerce industry.
ShipHero vs. Linnworks FAQs
Does Linnworks offer free trials?
Linnworks offers free demos. ShipHero also provides a free demo.
What is ShipHero best for?
ShipHero is best for growing eCommerce businesses and 3PLs, plus large enterprises that want plenty of options for platform integrations.
Does Linnworks offer eCommerce management?
Yes, Linnworks offers eCommerce management.
