Sep 29, 2021 | newsroom
Real-Time Shipment Tracking and Shipping Carrier Updating For Fulfillment Clients
ShipHero is proud to announce a new set of features now available to all of its Fulfillment clients. PostHero is a post-shipment dashboard and data visualization tool that gives ShipHero Fulfillment clients the data they need to make informed decisions about their shipping performance and carriers.
With PostHero, ShipHero Fulfillment clients will be able to:
- Track Packages Across Carriers
- Identify Growth Opportunities in Shipping
- Recognize and Address Fulfillment Gaps
PostHero provides insight by giving clients the tools they need to truly understand their fulfillment process, even after the package has left their facility.
With this data, Fulfillment clients can analyze how certain carriers perform, what average transit times are and what changes, if any, they should make to optimize their revenue and increase customer satisfaction.
“We’re very happy to incorporate PostHero directly into ShipHero for Fulfillment,” Aaron Rubin, ShipHero’s Founder and CEO said. “This will give our Fulfillment clients a chance to really understand and control their shipping times and carrier distribution. Once you have the data – How long does it take? Who ships faster? – you’re able to make better decisions that maximize revenue. And of course, increase customer satisfaction.”
Now more than ever customers want to know where their packages are at all times. With PostHero, this ability is now in Fulfillment clients’ hands. A planned integration with Klaviyo and PostScript will be coming soon that will enable these shipment updates to be sent directly to consumers. This is the type of transparency that is expected of online retailers today and in the future.
“Once the 3rd party integration launches, we don’t see any reasons customers won’t want access to these features. We’re so glad that PostHero is immediately available for our Fulfillment customers. We’re working hard to also roll this out to our software clients too. We really feel it brings value,” Rubin stated.
ShipHero premiered PostHero after sunsetting an app called ShipScore that was part of the Shopify App store. PostHero provides all of the same functionality, but now it’s completely integrated with ShipHero for Fulfillment. To learn more about the superpowers of PostHero, click HERE.
About ShipHero
ShipHero is a US based, leading provider of cloud-based eCommerce fulfillment solutions that gives online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Mars, Universal Music Group and Canadian Tire. Additionally, ShipHero is the official fulfillment network partner for Shopify, and is rapidly scaling a network of warehouses throughout the US to meet the growing demands of today’s online retailers.
Sep 29, 2021 | newsroom
Port congestion, capacity constraints and fluctuating transportation prices are putting increasing stress on supply chains. As we enter peak season, these issues are unlikely to go away.
Experts have mixed opinions about whether sustainability remains a focus during peak season stress, but they agree on one thing: Capacity is king.
Read more at FreightWaves
Sep 27, 2021 | Blog, Warehouse Operations
By: Aaron Rubin, Founder & CEO of ShipHero
One day, robots will run most functions within a warehouse. Outfitted with the latest in artificial intelligence, they’ll be able to manage warehouses very efficiently. However, we’re not there yet. In the interim, you have to find technologies that can give you more flexibility and agility, while making the lives of employees and customers better.
Automation is the Big Umbrella
Underlying all technology in a warehouse is automation. Automated processes, tools and machines make your daily warehouse life easier. Warehouse management software (WMS) has grown in its functionality over the past 10 years, often incorporating some of the latest technologies to make running your business more efficient. No doubt you already use some of these features in your warehouse operations. Let’s examine a few different aspects of this type of automation and identify ways to know if your organization is ready for it.
Software Automation
At the center of any warehouse automation is WMS. It is the engine that makes your warehouse technology run. Without the right software in place, automated processes wouldn’t be possible.
This is true because WMS incorporates a wide range of your warehouse processes, including receiving and put-away, inventory management, order fulfillment, picking and packing and shipping. In every step, there is an algorithm or a program or an advanced piece of machinery that makes things more efficient and each of these is controlled by WMS.
Physical Automation
Since the invention of the conveyor belt, workers and companies have been automating physical procedures in the modern warehouse. Conveyors, lifts and other machines that work to make warehouse employees’ lives easier are the first step in warehouse technology, often referred to as basic automation. These are the types of tools and features you would expect to see in any modern facility.
Other common automated tools include barcode scanners and smart devices. Each was designed to streamline warehouse and eCommerce fulfillment processes to reduce errors.
However, more advanced technology has brought more advanced automation with things like automatic pickers and labeling machines. The most recent introduction and perhaps the most progressive of these technologies is autonomous robots. These can include everything from shelf loaders to forklifts with sensors so that they can operate without human supervision.
There is the concern that so much automation and the advancement of robotics and artificial intelligence could lead to reduction in the workforce. A recent article in MIT Technology Review, discussed this topic, and concluded that while that may eventually happen, there is still a large gap between the number of warehouses that have robots and the ones that don’t.
The adoption process is steady, but slow. Additionally, companies view the role of human workers changing in this new workplace, moving from manual labor to more oversight and maintenance of the machines. So, you’re probably not going to lose your job to a robot, you’re just going to end up doing something different.
Committing to Automation
Automating warehouses comes with an upfront cost that is off-putting to many business owners. Especially since the true benefit of the automation won’t be felt for a few months or a year until after implementation. However, there are some tell-tale signs that your company is ready to take the plunge. Review the list below and see if any of these instances apply to you and your organization.
- You’re still using a legacy warehouse management system that relies on manual inventory counts that are housed in spreadsheets.
- Your order fulfillment capacity is declining.
- Your warehouse processes and procedures are labor-intensive.
- Your inventory counts are always inaccurate.
- You’re receiving negative feedback from customers regarding shipping delays.
- Your total number of employees fluctuates due to high/low demand or seasons.
If any of these sound like your organization, it might seriously be time to investigate WMS options. In the long run, increasing customer satisfaction, ensuring employee morale and maintaining accurate inventory counts will lead to more success across the board; and higher revenue.
Embrace Automation
There has always been a slight resistance to technology. However, it has become apparent in the past decade that in order to be competitive, successful and profitable you must adopt technology and automation to its fullest extent. If you’re ready to do so, ShipHero is ready to help.
Schedule a meeting today with our experts to learn more about our WMS built for ecommerce brands & 3PLs looking to run their best warehouse and how ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success.
Click HERE to Schedule a Meeting Today
Aaron Rubin, Founder & CEO
ShipHero
About the author: Aaron Rubin is the Founder & CEO of ShipHero. He is responsible for planning and executing the overall vision and strategy of the organization. Rubin’s greatest strengths are leadership, change management, strategic planning and a passion for progression. He is known for having his finger on the pulse of ShipHero’s major initiatives, his entrepreneurial spirit, and keen business acumen. His leadership of ShipHero is grounded in providing excellent customer service that drives improved business operations. His passion for ShipHero comes from the culture and his ability to have an impact on the lives of employees, customers, partners, and investors.
Follow Aaron on Twitter & LinkedIn.
Sep 23, 2021 | newsroom
We are entering the most important months of the year for small businesses and online sellers as we head into holiday shopping season.
With the Covid pandemic impacting logistics and shipping operations last year, especially around Cyber Monday and Black Friday and leading into December, many buyers and sellers complained about late packages.
Multiple circumstances all came together to cause the COVID pandemic to adversely impact deliveries during the 2020 holiday season. It could be argued that it was a perfect storm of conditions.
Read more at eSeller365
