Single Item Batch Packing

0:06 Speaker: Hello everyone and welcome to another episode of ShipHero Feature Walkthroughs. I'm joined today by Yosef, our VP of product. Yosef: Good, Danno. How are you doing? Speaker: I'm good. Thanks for asking. Okay. So today we will explore single item batch packing, right? What's New with Single Item Batches 0:23 Yosef: So, single item batch packing is something we’ve had for a long time. But this is a full rewrite of the feature. So first of all, it brings it up to date with the UI and UX that is familiar in single order shipping. It's also a full rewrite of the code, so it's going to be more responsive and easier for us to add new features as we improve things across the shipping platform. So the actual workflow, as you’ll see, is pretty familiar. Well, you'll notice some new features that we've added to make the process easier and faster. How Single Item Batches Work 0:55 Yosef: So as you can see here, I have a batch that I already picked. This will list all the single item batches that are ready to be shipped and to start shipping. I just scan the tote barcode or I can click on that line. So I have my tote and I'll scan it. So brings up my tote and you can see starting the left side, we get a little summary of what's in the tote. So we have nine orders, 16 units across those nine orders. And you can see the three items that we have in our tote. So winter is coming, at least here in the Northern Hemisphere. So we have a snow shovel, our gloves and our hats that we're going to be shipping out. So to start shipping one of the items, I just grab the item and scan the barcode. So if I start with my gloves, so it brings up three orders associated with my glove. You can see there is a little bit of information in the center column that helps us know how we're going to be packing these orders. So first of all, we have it broken down by the number of units in each order. So a single batch is orders that have only one SKU, but it can't be more than one quantity of that SKU. So you'll see the first section is one order where there's one unit of the gloves and then I have two orders with this two units of the gloves. Now it has, by default, selected the first order. So you can see that’s loaded on the right side. And you see this checkmark here, this green checkmark, which means I've already packed that item now because I scanned it. It did that. If I clicked on, it would ask me to verify the quantity that I'm packing. Making Changes to an Order 2:22 Yosef: Now, here I can make changes to the order. Make changes to how I'm packing it, as I would do with any order. So you can see my boxes. The length and width and height, the weight that all can be preselected if I had an automation rule, it would have pre-selected the box of the order that would be selected here as well. Then I'm ready to ship the order and that can be done using the same command barcodes as you're used to in single order packing. So since I'm ready to ship it, I’ll scan my print label barcode, you'll see it'll generate that label. So we have a UPS ground label. I see the cost over here, the tracking number that'll print out. And I do have options here as well, so I can print the invoice, view the label, reprinted, void, similar to what you have in single order shipping. And then to complete the order again command barcode that’ll bring up the next order available for that item. Now here, since I need 2 units of this item, you can see that it only says that I have one of two. To get the next one, I’m going to scan the gloves and I now verify that I have two. Before I ship this, I actually want to look at this bulk ship feature. What this does is select all the orders in a group, and a group is a number of units. So if I have two orders with two units some order with three or one, it's just going to select the orders with the same number of units. So here I have two orders and you can see it's selected both of them. Now, I still need to confirm that I have the correct number of units so I’ll scan my gloves. Now I can set up those packages and this is going to be for both of those orders. So you can see it shows that I have two packages and since they're all the same, I just put in the information once and hit print label. When it does that, you'll see, it'll open up Handling Errors on Orders 4:01 Yosef: a section for each one of these orders. Now I have two orders and I could see one of them was successful. So I have my generic label, but one of them was an error. So this is going to show me on that order MO5, it was an error. I can read the details of that error and then I can make a change to that order if I need to ship it again. So if I click on that, you'll see it brings me directly to that order. So if I want to change the shipping method or change something else about the order, I can do that here and ship it out. So in this case, let's say I want to change a shipping method. I'm going to change this to USPS priority. And now, once I verify that I have two, I can print the label. And this label is now generated. And again, I can do things like void. I could void it. And you can see the bottom left labels voided. And now I can change the shipping method or change something else in the order and reprint the label. Once I shipped all the orders for an item, you'll see it gets removed my list and I can move on to the next item. Notes on an Order 5:03 Yosef: So let's scan the hats and see what happens there. If you notice now something popped up and let's look at what it says. So first of all, under hats, this says put in bubble wrap. That's a product packer note. So that's a note that's set on the product. Anytime I need to pack that, that item is going to show me that note and then I have an order note. This order specifically has a note, it says pack carefully. Now, once I close the note, I can continue packing. Bulkship with Single Item Batches 5:27 Yosef: And you notice I can still do bulk shipments. If I do bulk ship, all the orders are selected. And I can simply choose a box or put in dimensions and print labels, and that will ship all four orders and print them out. If I had an invoice to be printed also, or the invoice will be printed as well, and it will do it do it in the same order as the labels. So this way you can easily match up the invoice and the label, and if a label doesn't generate, it won’t print the invoice for that label either. So this way you don't have an extra invoice. Doesn't add confusion to the packer process. Wrapping Up 6:46 Speaker: So that's it. That's the new single item batch packing. As you can see, it's very similar in terms of flow to the old one, but it does add some new features like the bulk ship, better and visible error messaging. If there is an error from the carrier, make it easier to reprint labels and void and should make your single item batch packing process faster and more efficient. Yosef: My pleasure. Speaker: And if you'd like to check out other feature walkthrough on the top right corner right now. And if you're ready to unlock your eCommerce fulfillment super powers visit ShipHero.com to schedule a call with us. Thank you for watching and have a great day.