ShipHero Customer Support for WMS
We love helping our customers and supporting them on their business journey. And we know that sometimes, depending on the complexity of your business, the constraints on your time or even just peace of mind, you might need more support than normal. And that’s okay.
Looking for more as you partner with us? We’ve got you covered with our tiered support options! And when you work with our Customer Success Managers, you’ll also receive:
Team training on how to use ShipHero features
Best practice discussions for getting the most out of ShipHero in your warehouse
Project management support for when you’re making changes in your warehouse
Explanations and help implementing ShipHero partner integrations
A dedicated point of contact for for all things related to ShipHero
At ShipHero, we’re all about helping our customers make the most of our WMS software. Our team of CSMs is here to show you how to take your business to the next level and get the absolute most out of ShipHero. So let’s do this – together!
ShipHero Support Tiers for WMS Customers
Standard Support
We provide standard support for all of our customers at no additional charge. Standard support includes:
- Access to our ticketing system portal
- Staffed coverage 24 hours a day Monday through Friday
- 10am – 3pm ET on Saturday and Sundays
- Access to our robust Knowledge Base with a plethora of help articles and how-tos so you can troubleshoot any issues
- Ability to email & call a named Customer Success Manager from 8am-5pm (your local time)
- Slack Support from 8am-5pm (your local time)
- Specific response times depending on severity level.
$1,000
per month*
- Access to our ticketing system portal
- Staffed coverage 24 hours a day Monday through Friday
- 10am – 3pm ET on Saturday and Sundays
- Access to our robust Knowledge Base with a plethora of help articles and how-tos so you can troubleshoot any issues
- Ability to email & call a named Customer Success Manager from 8am-5pm (your local time)
- Slack Support from 8am-5pm (your local time)
- Specific response times depending on severity level.
If you’re interested in learning more about our tiered support packages or would like to subscribe please book a call with one of our Customer Success Managers.
