Warehouse Management
Software for 3PLs
Simple pricing with no gotchas.
Software Plan
- Lot & Expiration
- Returns
- Automation Rules
- Shipping Rate Shopper
- Setup & Training
- Warehouse Routing
- Sandbox Account
- Contract Options
- 3PL Billing
- Marketplace Listing
- Sandbox Account
- Customer Portals
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Start With
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User Seats
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5
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Additional User Seat Cost
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$150/user per month
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Store Connections
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0 Included
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Additional Store Connection Cost
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$30/store connection per month
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Customer Portals
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Unlimited
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Number of SKUs
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Unlimited
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Number of Orders
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Unlimited
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Multiple Warehouses
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API Access
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Supported Stores
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Supported Carriers
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Onboarding
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One Time Cost
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$1,000
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Number of Calls
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6
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Timeframe
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4 Weeks / avg.
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One-on-One Setup & Training
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Additional Onboarding
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$250 / call
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On-Site Setup / Training
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1 day included (US Only)
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Inventory Management
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Kitting
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Static Slotting
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Dynamic Slotting
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Lot & Expiration
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Cycle Counting
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Barcoding
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Location Management
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Location Management
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Custom Workflows
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Multi Warehouse Routing
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Order Queue
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Order Upload
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Pick, Pack & Ship
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Mobile App (iOS Only)
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Bulk Order Ship
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Shipping Rate Shopping
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Automations
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Order Automation Rules
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Multi Warehouse Routing
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Shipping Method Mapping
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Reporting
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Inventory Reports
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Order & Shipment Reports
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Picker & Packer Reports
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Inventory Forecasting
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Additional Features
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Purchase Order Management & Receiving
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Returns Management
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EDI
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Single Sign-On
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$299 / month
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3PL Features
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3PL Customer Portal
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3PL Billing Management
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3PL Finder Listing
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Support
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Knowledge Base
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24/7/365 Email Support
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Dedicated Account Manager
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Consulting & Professional Services
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Manual/Bulk Data Correction
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Re-running Automation Rules
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Custom Reports (ad-hoc, not scheduled)
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Custom Invoices/Generic Labels
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Integration Testing/Debugging
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API Consulting (phone calls) – Community is Free of Charge
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Warehouse Process Consulting (Solutions Calls)
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Minimum Billing for Consulting & Professional Services is 30 Minutes or 0.50 Hours
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Anything That Involves Writing Code
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Rate
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$300 / hour
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Pre Pay
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$1,200 / 5 hours
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3PL Pricing Calculator
Common Questions for 3PLs
How often does ShipHero bill me?
ShipHero bills on a 30-day cycle.
How do I make monthly payments for the software?
Part of your initial sign-up for ShipHero will involve filling out a sheet that will include your credit card information and your username and password. This will serve the dual purpose of setting up your ShipHero account and setting up your payment method for auto-pay.
When is my first payment due?
Your first payment is due on the date of your first onboarding call. You will be charged the onboarding fee + your one month subscription fee at this time.
Can I receive notifications of when my payments are due?
Stripe has a feature that allows you to receive a notification of when your credit card will be charged. It is an auto-payment.
How do I cancel my plan?
Well, first, we hope you love being part of the ShipHero family! If you feel like you’re not getting the type of service or functionality from ShipHero that you need, please reach out to your ShipHero Support team so that we can make it right. Our goal is to always do the right thing, and that includes helping our clients maximize ShipHero to increase your revenue and make you more successful.
If you still wish to cancel, since there are no contracts, it is fairly easy to do. Simply contact ShipHero Support HERE and they will process your cancellation. We will ask why you want to cancel but otherwise, no other questions asked.
What happens to my data when I cancel?
For details on how we handle your data, please click HERE.
How many store connections are included with the 3PL pricing plan?
NO store connections are included with the 3PL Pricing plan. Native integrations that ShipHero builds and maintains are $30/month. If the store connection is managed by the client via API or CSV, then those connections are not charged.
How many users are included with the 3PL pricing plan?
The 3PL Pricing plan comes with 5 users as part of the monthly subscription. User seats are for your internal employees (i.e pickers, packers, warehouse managers, etc.). Your customers can create as many logins to their portals as needed, at no cost.
Do you cap SKUs? Do you cap orders?
Nope! We offer unlimited SKUs and Orders. So, ship away!
What shipping carriers are supported with the 3PL pricing plan?
ALL of the carriers that ShipHero integrates with are included in the 3PL Pricing plan. You can view the full list HERE.
What stores are supported with the 3PL pricing plan?
ALL of the stores that ShipHero works with are included in the 3PL pricing plan. You can view the full list HERE.
How will my team manage the onboarding process if we’re only getting 1 phone call a week?
Take a deep breath, we’ve got your back. Our onboarding team are experts at this process. They use a tool called Monday.com that allows them and you to view all of the outstanding tasks related to your onboarding checklist. Leveraging the Monday.com board and the support from our implementation team, plus commitment from your own staff, will help to lead toward a seamless onboarding experience.
What equipment will I need to buy?
There are equipment and operating system requirements that you will need to meet in order to use ShipHero for your business. A full list of compatible devices and system requirements can be found HERE.
How long does onboarding take?
Onboarding for 3PLs typically takes 4-6 weeks.
I need to convince my organization to use ShipHero. Can we meet with you or get a demo?
Absolutely! We’d love to chat with you and help you make the case for ShipHero. Please schedule a call/demo with our Software Experts HERE. You can also point them in the direction of our stellar online reviews: 4.9 on TrustPilot, 4.8 on Shopify and 4.4 on G2.
Can someone from ShipHero come to my facility to help us get up and running with the software?
As part of our 3PL onboarding process, one of our ShipHero specialists will visit your location. This on-site visit is included with your onboarding fee and typically happens toward the end of your onboarding process.
Do you offer a money-back guarantee?
Yes! Enjoy your ShipHero software risk-free with our money-back guarantee. Give it a try for 30 days—if you’re not completely satisfied, we’ll refund your money in full.
