ShipHero is proud to announce the direct integration of Klaviyo with our post-shipment tracking feature, PostHero. PostHero already provides ShipHero’s fulfillment clients with the ability to track their shipments through to final delivery. Now, with the introduction of Klaviyo workflows, ShipHero clients can provide visibility to their customers, triggering email and text notifications as a package moves through the shipment process.
This type of direct integration will further help to raise the profile of ShipHero Fulfillment clients by offering them the same transparency of their bigger rivals. It is also a huge benefit to customer satisfaction as the guesswork of where a package might be can now be eliminated.
More Power with PostHero
PostHero already tracks packages across carriers and provides insight by giving you the tools you need to truly understand your fulfillment process, even after the package has left the fulfillment warehouse.
The Klaviyo integration brings all the power of Klaviyo’s workflows to ShipHero Fulfillment. These workflows are powerful! Tracking certain triggers within ShipHero enables Klaviyo workflows. These customizable workflows put the power of customer satisfaction in the hands of ShipHero’s Fulfillment clients.
Here’s how it works:
- ShipHero has set up four key triggers within the Klaviyo integration.
- Each of these triggers can also be associated with a Klaviyo workflow.
- ShipHero clients can then customize these workflows to reach out to clients based on the status of their package.
Current event triggers are:
- 1st Scan – This indicates that the package has left the ShipHero warehouse and is now in the hands of the carrier.
- Delivery Success – This indicates that the package has been successfully delivered to its final destination. It should now be in the hands of the customer.
- Return to Sender – This indicates that the package is being sent back to its origination point (in this case the ShipHero warehouse because of an issue with the address, etc.).
- Failed to Deliver – This indicates that the package made it to its final destination but actual delivery was not possible.
In each instance above, the workflow can be set-up to address each of these triggers. For example, when the package leaves the warehouse, a ShipHero Fulfillment Client might want to send an email to their customer letting them know it’s on the way. They can also include shipment information, like a tracking number.
Once delivery success has been triggered, the client might want to send a follow-up email thanking the customer for their purchase and prompting them to leave a review. Or maybe sending a coupon code for a % off their next purchase as a thank you.
All of these emails can be automated within Klaviyo’s workflows, giving ShipHero Fulfillment clients true control over their customers’ post-purchase/post-delivery experience. Klaviyo workflows can be accessed via ShipHero’s Fulfillment dashboard.
More Visibility for Increased Success
“We know how important the post-shipment experience is for customers,” Aaron Rubin, ShipHero’s Founder & CEO said. “As an eCommerce consumer myself, I want to know where my stuff is. With a direct Klaviyo integration, we’re so glad we can give that kind of visibility to our clients.”
Currently, the Klaviyo integration with PostHero is available for ShipHero’s Fulfillment clients. For further details regarding the Klaviyo integration and how it can positively impact your fulfillment business, current ShipHero clients should reach out to Client Support.
ShipHero is a US based, leading provider of cloud-based eCommerce fulfillment solutions that gives online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Mars, Universal Music Group and Canadian Tire. Additionally, ShipHero is the official fulfillment network partner for Shopify, and is rapidly scaling a network of warehouses throughout the US to meet the growing demands of today’s online retailers.