Shiphero Fulfillment FAQ’s

Yes, ShipHero owns and operates all of our warehouses. We do not outsource any of the work in our warehouses. We hire and staff our warehouses with ShipHero employees. For more information about our warehouse locations, please click here.

No, all of ShipHero’s warehouses are owned, operated and staffed by ShipHero employees. For more information about our warehouse locations, please click here.

Yes! ShipHero supports Section 321 and it’s even easier with our late 2021 acquisition of DeliveryNet. For more details regarding Section 321, please click here. To schedule a call with our Fulfillment team to get more details and a quote, please click here.

Section 321 refers to a provision made by the U.S. Customs and Border Protection that all U.S. citizens are allowed to import up to $800 worth of merchandise from Canada per day. What it means for eCommerce retailers is that you can get any duty fees on your products that are shipped to U.S. consumers back and/or reimbursed, if you ship those goods from Canada.

It may seem complicated, and it is a bit, but in reality, all the tough work is done by ShipHero Fulfillment. Check out this video regarding Section 321 and how ShipHero can save you money. Schedule a call with our Fulfillment team to find out more and get a quote today.

Yes, ShipHero does support zone skipping. Zone skipping is a way to save money on shipping fees, but moving ready-to-ship packages closer to final customers in one bulk shipment, versus individual shipments. This helps to cut down on last mile delivery fees which can mean major savings for brands. For more information about zone skipping, click here.

Our flat rate pricing includes picking the order (1 pick per order); packing the order; the box; and the postage.

Additional fees that may be incurred are the following:

• Fuel Surcharge Fee: More details can be found here.
• DIM Weight: ShipHero measures actual product weight, DIM Product Weight and DIM Package Weight for each shipment and then charges the highest of the three. Only one DIM charge per package will be assessed. To find out how to calculate DIM weight, please click here.
• Hazardous Materials: A fee of $0.50 per shipped product will be assessed on items that are considered hazardous.
• Serial Numbers: A fee of $0.25 per product will be assessed for each product that requires a serial number.
• Lots & Expiration: A fee of $0.05 per shipped product will be assessed for each product that requires lots and/or expiration.
• Signature Fee: A $7 fee per package is assessed if the package requires a signature.
• Overweight Shipping Pick Charge: ShipHero reserves the right to charge an additional pick fee for overweight items (>20lbs.)

Yes, all ShipHero Fulfillment clients have access to ShipHero’s Warehouse Management Software so they have visibility into what’s happening with their products in real-time. They can also use PostHero to track packages once they are handed off to carriers. For more information about PostHero, please click here.

ShipHero charges storage on a daily basis. The cost is $0.70 per cubic square feet.

• Step 1: We take the measurements of the products sent in. The Length, Width, and Height are multiplied by the quantity of SKUs to find total volume.
• Step 2: That number is then converted into cubic feet by taking the total volume and dividing by 1,728.
• Step 3: Once the cubic feet is calculated we simply multiply that by $0.70 and divide by 30 (days) to find your daily storage charge.

ShipHero’s flat rate pricing includes 1 pick per shipment. If additional picks are necessary they are charged at $0.33 per pick per shipment.

Yes, ShipHero has integrations with Loop Returns and RockReturns to handle returns seamlessly for our clients. If you are a Shopify client, ShipHero can also utilize a direct plugin that manages returns from your Shopify store.

ShipHero has partnerships with some of the largest eCommerce players. Our complete list partners are available here.

ShipHero integrates with dozens of partners to include even more functionality within our Warehouse Management Software (WMS). A complete list of our integration partners can be found here.

Yes. ShipHero offers an easy-to-use interface that provides access to your invoices. For more information on how to do this, please click here.

Our flat rate pricing includes picking the order (1 pick per order); packing the order; the box; and the postage.

ShipHero storage pricing typically starts at $0.70 per cubic foot. Storage pricing is charged daily per SKU based on the total cubic volume in stock. For more on ShipHero storage pricing, click here.

An additional $4 surcharge is added for packages with any dimension over 22”. An additional $8 for a package with any dimension over $30”. An additional $19.50 is applied to packages that measure more than 48 inches on the longest side OR measure more than 30 inches on the second-longest side.

No, the same ShipHero pricing applies to all products that fall within the size and weight parameters described here. Your pricing will also be determined by which of the three service levels your brand signs up for.

One pick per order is included in our standard flat rate. If an order needs additional picks, those are charged at $0.33 each.

Dimensional surcharge pricing will apply for packages with the following dimensions:

• Additional $4 for a package with any dimension over 22”
• Additional $8 for a package with any dimension over $30”
• Additional $19.50 for a package that measures more than 48 inches on its longest side OR measures more than 30 inches on its second-longest side.

For more details regarding DIM weight calculations, please click HERE.

Yes. Carriers have instituted fuel surcharges that are being passed on to ShipHero and our clients due to the current volatility of the fuel market. For details on fuel surcharges, please click HERE.

ShipHero charges for storage daily starting at a rate of $0.70 per cubic foot. Storage pricing is charged per SKU based on the total cubic volume in stock. Storage is charged daily. We do not charge your card on file until you have accrued a minimum of $20 for shipping and storage services (this is a combined total).

Here is how we calculate storage fees:

• Step 1: We take the measurements of the products sent in. The Length, Width, and Height are multiplied by the quantity of SKUs to find total volume.
• Step 2: That number is then converted into cubic feet by taking the total volume and dividing by 1,728.
• Step 3: Once the cubic feet is calculated we simply multiply that by $0.70 and divide by 30 (days) to find your daily storage charge.

The best way to contact our Client Support team is by navigating to the ticket system in the ShipHero app. Our support team is available 6 am-10 pm EST Monday-Friday and 10 am-3 pm EST on Saturdays & Sundays. For specific inquiries you can reach a fulfillment expert here.

The Client Support team, available 6 am-10 pm EST Monday-Friday and 10 am-3 pm EST on Saturdays & Sundays, can be reached directly at fulfillment@shiphero.com.

The best way to contact Client Support is by filing a ticket on the ShipHero app. You can find out how to submit a ticket here. While there is no direct dial for out support staff, you can schedule a call with a fulfillment expert to get your questions answered.

For more information on ShipHero’s open API, you can visit our API resource page here. You can also ask questions and engage with other developers at our API community forum by clicking here.

For direct support regarding ShipHero’s open API, you can contact our development team at developer@shiphero.com. For community support and questions and answers from other developers, you can visit our API community forum here.