In the fast-paced world of eCommerce logistics, staying ahead requires scalable systems that can handle growth and complexity. For Ship Apollo, a thriving Canadian 3PL, the reality of managing increasing client demands and order volumes revealed serious cracks in their operations. A reliance on disconnected software solutions and manual processes left their team struggling with inefficiencies, errors, and slow scaling.
Recognizing the urgent need for change, Ship Apollo turned to ShipHero’s Warehouse Management System (WMS). What followed was a dramatic transformation that helped them overcome their challenges, scale operations, and provide a superior service to their clients.
The Growing Pains of Rapid Success
Founded five years ago, Ship Apollo quickly earned a reputation as a reliable logistics provider for eCommerce brands. But behind the scenes, their fulfillment operations were hampered by disjointed tools like ShipStation and Inventory Planner. Inventory management relied on shared Google Sheets, a method that Justin Rosete, Ship Apollo’s President, described as “messy and all over the place.”
As their business expanded, these limitations became glaringly obvious. Managing thousands of SKUs across multiple clients exposed the inefficiencies in their system. Misplaced inventory led to frustrated customers, while high order volumes overwhelmed their team. The chaos threatened to stall their growth and compromise their hard-earned reputation.
A Scalable Solution
The search for a cohesive, scalable platform led Ship Apollo to ShipHero, a WMS designed for modern fulfillment operations. With its user-friendly features and tailored solutions for 3PLs, ShipHero addressed Ship Apollo’s key pain points and gave them the tools to reclaim control of their operations.
Key aspects of the implementation included streamlined inventory management, which replaced their fragmented processes, and the introduction of Bulk Ship. This feature allowed the team to handle high-volume orders with ease. ShipHero’s Labor Dashboard brought data-driven insights into workforce performance, enabling Ship Apollo to allocate resources more effectively and eliminate inefficiencies.
The onboarding process was seamless, and the intuitive platform allowed staff to quickly master its functionality, ensuring minimal disruption to day-to-day operations during the transition.
Results That Speak for Themselves
With ShipHero at the core of their operations, Ship Apollo experienced a complete turnaround. Efficiency surged as fulfillment workflows became streamlined, significantly reducing order processing times. Inventory errors plummeted, boosting client satisfaction and fostering long-term partnerships.
Most importantly, ShipHero gave Ship Apollo the scalability they needed to grow without hesitation. Justin Rosete summed it up best: “ShipHero has become the backbone of Ship Apollo.”
Today, Ship Apollo continues to thrive, and its reputation is cemented as a trusted partner for high-growth eCommerce brands.
The Takeaway
Ship Apollo’s story is a powerful example of how adopting the right technology can transform even the most chaotic operations. By partnering with ShipHero, they overcame their challenges and set the stage for long-term growth and success.
If your fulfillment operations are struggling to keep pace with demand, ShipHero’s WMS might be the solution you need. With features designed to simplify processes, improve accuracy, and enable scalability, ShipHero can help you achieve your logistics goals.
Contact us today to learn how we can support your journey.
