When Deliverzen, a rapidly growing third-party logistics (3PL) provider, set its sights on scaling operations to meet surging customer demand, the challenges were significant. From unreliable inventory counts to cumbersome manual workflows and slow customer onboarding, inefficiencies were holding the company back. By adopting ShipHero’s Warehouse Management System (WMS), Deliverzen overcame these obstacles, transforming its operations and doubling its daily shipping capacity.
The Challenges of Scaling Fulfillment Operations
The limitations of their existing systems initially hampered Deliverzen’s fulfillment operations. Relying on a mix of custom and enterprise WMS platforms, the company encountered frequent inefficiencies that made scaling difficult.
Customer onboarding was a drawn-out process, inventory counts were inconsistent, and many processes required manual oversight, stretching resources thin. As order volumes grew, these roadblocks became critical.
“Many processes were manual, requiring constant oversight, which severely limited our ability to scale,” explained Drew Horner, Owner of Deliverzen.
A Seamless Transition to ShipHero
Recognizing the need for a more efficient and scalable solution, Deliverzen partnered with ShipHero. The user-friendly interface, reliable inventory management tools, and efficient onboarding process made the transition remarkably smooth.
Staff adapted to ShipHero’s system within minutes, and weekly calls with ShipHero’s support team ensured a seamless implementation. Comprehensive training materials further reduced troubleshooting and streamlined operations.
“The onboarding process was fast, easy, and reliable, allowing us to scale without missing a beat,” shared Horner.
Doubling Output and Reducing Customer Service Tickets
The impact of ShipHero’s WMS was immediate and measurable. Deliverzen scaled from processing 3,000–4,000 orders daily to an impressive 7,000–8,000 orders. The Bulk Ship feature streamlined high-volume shipments, while automation tools reduced the reliance on manual processes, improving overall productivity.
With WorkforceHero and the Labor Cost Dashboard, Deliverzen optimized labor allocation and tracked productivity in real-time, enabling them to make data-driven decisions. These improvements contributed to a 70% reduction in customer service tickets, as accurate inventory counts and efficient workflows reduced errors and delays.
“ShipHero has helped us scale without worrying about system breakdowns. It’s reliable and gives us peace of mind,” Horner noted.
Deliverzen’s Transformation
Thanks to ShipHero, Deliverzen overcame its initial challenges and positioned itself for continued growth. By automating processes and leveraging ShipHero’s robust tools, Deliverzen doubled its shipping output, reduced inefficiencies, and streamlined operations to meet the demands of a fast-paced eCommerce market.
Ready to Scale Your Fulfillment Operations?
Deliverzen’s success demonstrates how the right WMS can revolutionize fulfillment operations. With ShipHero, you can achieve similar results, from streamlining workflows to scaling confidently.
Discover how ShipHero can help you achieve your logistics goals. Contact us today!
