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Warehouse Management Software for Brands

Simple pricing with no gotchas.

Software Plans

Start With

User Seats
5
5
5
Additional User Seat Cost
$150/user per month
$150/user per month
$150/user per month
Store Connections
10
0 Included
10
Additional Store Connection Cost
$30/store connection per month
$30/store connection per month
$30/store connection per month
Customer Portals

Unlimited

Number of SKUs
Unlimited
Unlimited
Unlimited
Number of Orders
Unlimited
Unlimited
Unlimited
Multiple Warehouses



API Access



Onboarding

One Time Cost
Included
$1000
Quoted
Number of Calls
6
6
Unlimited
Timeframe
4 Weeks / avg.
4 Weeks / avg.
Custom
One-on-One Setup & Training



Additional Onboarding
$250 / call
$250 / call
Included
On-Site Setup / Training
$1,500 / day + travel
1 day included (US Only)
$1,500 / day + travel

Inventory Management

Kitting



Static Slotting



Dynamic Slotting



Lot & Expiration



Cycle Counting



Barcoding

Location Management

Location Management



Custom Workflows



Multi Warehouse Routing



Order Queue



Order Upload

Pick, Pack & Ship

Mobile App (iOS Only)



Bulk Order Ship



Shipping Rate Shopping

Automations

Order Automation Rules



Multi Warehouse Routing



Shipping Method Mapping

Reporting

Inventory Reports



Order & Shipment Reports



Picker & Packer Reports

Additional Features

Purchase Order Management & Receiving



Returns Management



EDI



Single Sign-On
$299 / month
Included

Support

Knowledge Base



24/7/365 Email Support



Dedicated Account Manager

Consulting & Professional Services

Manual/Bulk Data Correction



Re-running Automation Rules



Custom Reports (ad-hoc, not scheduled)



Custom Invoices/Generic Labels



Integration Testing/Debugging



API Consulting (phone calls) – Community is free of charge



Warehouse Process Consulting (Solutions Calls)



Minimum Billing for Consulting & Professional Services is 30 Minutes or 0.50 Hours



Anything That Involves Writing Code



Rate
$300 / hour
$300 / hour
Quoted
Pre Pay
$1,200 / 5 hours
$1,200 / 5 hours
$1,200 / 5 hours

Brand Pricing Calculator

Store Connections

Standard & Enterprise plans include 10 connections - ($30/each)

0
10
100

Users

Standard & Enterprise plans include 5 users ($150/user) - Tiered discounts available

5
5
50
Monthly Total :
1,850.00 USD

Common Questions for Brands

How often does ShipHero bill me for the software usage?

ShipHero bills on a 30-day cycle.

How do I make monthly payments for the software?

Part of your initial sign-up for ShipHero will involve filling out a sheet that will include your credit card information and your username and password. This will serve the dual purpose of setting up your ShipHero account and setting up your payment.

When is my first payment due?

Your first payment will be charged on the date of your first onboarding call. ShipHero uses Stripe to manage our client payments. You will be charged the one month subscription fee at this time. There are NO other onboarding fees.

Can I receive notifications of when my payments are due?

Stripe has a feature that allows you to receive a notification of when your credit card will be charged. It is an auto-payment.

Are payments due on the same day every month?

Your payments are due every 30 days, starting from the date of your first payment. So, if your first onboarding call (also the date of your first payment) is on the 6th, 30 days after that, your next payment will be charged.

How do I cancel my plan?

Well, first, we hope you love being part of the ShipHero family! If you feel like you’re not getting the type of service or functionality from ShipHero that you need, please reach out to your ShipHero Support team so that we can make it right. Our goal is to always do the right thing, and that includes helping our clients maximize ShipHero to increase your revenue and make you more successful.
If you still wish to cancel, since there are no contracts, it is fairly easy to do. Simply contact ShipHero Support HERE and they will process your cancellation. We will ask why you want to cancel but otherwise, no other questions asked.

What happens to my data when I cancel?

For details on how we handle your data, please click HERE.

Is there a mobile app for ShipHero?

Yes. ShipHero has a mobile app, available for free in the Apple App store. You can download it HERE.

Do you offer a money-back guarantee?

Yes! Enjoy your ShipHero software risk-free with our money-back guarantee. Give it a try for 30 days—if you’re not completely satisfied, we’ll refund your money in full.

Can I change my plan?

Yes. Because there are no contracts, if your business scales rapidly, ShipHero can come along for the ride! If you need to change your pricing plan, please contact Support HERE.

What equipment will I need to buy?

There are equipment and operating system requirements that you will need to meet in order to use ShipHero for your business. A full list of compatible devices and system requirements can be found HERE

Is there a separate cost for onboarding or getting started?

Nope. We do not charge a separate fee for onboarding.

How will my team manage the onboarding process if we’re only getting 1 phone call a week?

Take a deep breath, we’ve got your back. Our onboarding team are experts at this process. They use a tool called Monday.com that allows them and you to view all of the outstanding tasks related to your onboarding checklist. Leveraging the Monday.com board and the support from our implementation team, plus commitment from your own staff, will help to lead toward a seamless onboarding experience.

Can someone from ShipHero come to my facility to help us get up and running with the software?

At ShipHero, our team of onboarding experts is highly trained in the art of getting your business up and running on our platform, especially remotely. However, if on-site support is needed, you can purchase that support for $1,500/day + the cost of travel for our team member to your facility.

I am a Shopify or Shopify+ customer. Can I get a discount?

Working with ShipHero and specific partners is an added value as ShipHero has worked diligently to integrate our partners with our product so the integration is seamless. There are NO additional discounts for certain partners at this time.

I already have a USPS account for my business. Can I use it with ShipHero?

Yes! In fact, all ShipHero clients must connect their own shipping carrier accounts.

I need to convince my organization to use ShipHero. Can we meet with you or get a demo?

Absolutely! We’d love to chat with you and help you make the case for ShipHero. Please schedule a call/demo with our Software Experts HERE. You can also point them in the direction of our stellar online reviews: 4.9 on TrustPilot, 4.8 on Shopify and 4.4 on G2.

How long does onboarding take?

Onboarding for brands typically takes 4-6 weeks.