title shiphero 4

Warehouse Management Software for Brands

Simple pricing with no gotchas.

Software Plans

Start With

User Seats
Additional User Seat Cost
Store Connections
Additional Store Connection Cost
Customer Portals
Number of SKUs
Number of Orders
Multiple Warehouses
API Access
Supported Stores
Supported Carriers
5
$150/user per month
10
$30/store connection per month

Unlimited
Unlimited


5
$150/user per month
0 Included
$30/store connection per month
Unlimited
Unlimited
Unlimited


5
$150/user per month
10
$30/store connection per month

Unlimited
Unlimited


Onboarding

One Time Cost
Number of Calls
Timeframe
One-on-One Setup & Training
Additional Onboarding
On-Site Setup / Training
Included
6
4 Weeks / avg.

$250 / call
$1,500 / day + travel
$1000
6
4 Weeks / avg.

$250 / call
1 day included (US Only)
Quoted
Unlimited
Custom

Included
$1,500 / day + travel

Inventory Management

Kitting
Static Slotting
Dynamic Slotting
Lot & Expiration
Cycle Counting
Barcoding















Location Management

Location Management
Custom Workflows
Multi Warehouse Routing
Order Queue
Order Upload












Pick, Pack & Ship

Mobile App (iOS Only)
Bulk Order Ship
Shipping Rate Shopping






Automations

Order Automation Rules
Multi Warehouse Routing
Shipping Method Mapping






Reporting

Inventory Reports
Order & Shipment Reports
Picker & Packer Reports






Additional Features

Purchase Order Management & Receiving
Returns Management
EDI
Single Sign-On



$299 / month






Included

Support

Knowledge Base
24/7/365 Email Support
Dedicated Account Manager






Consulting & Professional Services

Manual/Bulk Data Correction
Re-running Automation Rules
Custom Reports (ad-hoc, not scheduled)
Custom Invoices/Generic Labels
Integration Testing/Debugging
API Consulting (phone calls) – Community is free of charge
Warehouse Process Consulting (Solutions Calls)
Minimum Billing for Consulting & Professional Services is 30 Minutes or 0.50 Hours
Anything That Involves Writing Code
Rate
Pre Pay









$300 / hour
$1,200 / 5 hours









$300 / hour
$1,200 / 5 hours









Quoted
$1,200 / 5 hours

Brand Pricing Calculator

Store Connections

Standard & Enterprise plans include 10 connections - ($30/each)

0
10
100

Users

Standard & Enterprise plans include 5 users ($150/user) - Tiered discounts available

5
5
50
Monthly Total :
1,850.00 USD

Common Questions for Brands

How often does ShipHero bill me for the software usage?

ShipHero bills on a 30-day cycle.

How do I make monthly payments for the software?

Part of your initial sign-up for ShipHero will involve filling out a sheet that will include your credit card information and your username and password. This will serve the dual purpose of setting up your ShipHero account and setting up your payment.

When is my first payment due?

Your first payment will be charged on the date of your first onboarding call. ShipHero uses Stripe to manage our client payments. You will be charged the one month subscription fee at this time. There are NO other onboarding fees.

Can I receive notifications of when my payments are due?

Stripe has a feature that allows you to receive a notification of when your credit card will be charged. It is an auto-payment.

Are payments due on the same day every month?

Your payments are due every 30 days, starting from the date of your first payment. So, if your first onboarding call (also the date of your first payment) is on the 6th, 30 days after that, your next payment will be charged.

How do I cancel my plan?

Well, first, we hope you love being part of the ShipHero family! If you feel like you’re not getting the type of service or functionality from ShipHero that you need, please reach out to your ShipHero Support team so that we can make it right. Our goal is to always do the right thing, and that includes helping our clients maximize ShipHero to increase your revenue and make you more successful.
If you still wish to cancel, since there are no contracts, it is fairly easy to do. Simply contact ShipHero Support HERE and they will process your cancellation. We will ask why you want to cancel but otherwise, no other questions asked.

What happens to my data when I cancel?

For details on how we handle your data, please click HERE.

Is there a mobile app for ShipHero?

Yes. ShipHero has a mobile app, available for free in the Apple App store. You can download it HERE.

Do you offer a money-back guarantee?

Yes! Enjoy your ShipHero software risk-free with our money-back guarantee. Give it a try for 30 days—if you’re not completely satisfied, we’ll refund your money in full.

Can I change my plan?

Yes. Because there are no contracts, if your business scales rapidly, ShipHero can come along for the ride! If you need to change your pricing plan, please contact Support HERE.

What equipment will I need to buy?

There are equipment and operating system requirements that you will need to meet in order to use ShipHero for your business. A full list of compatible devices and system requirements can be found HERE

Is there a separate cost for onboarding or getting started?

Nope. We do not charge a separate fee for onboarding.

How will my team manage the onboarding process if we’re only getting 1 phone call a week?

Take a deep breath, we’ve got your back. Our onboarding team are experts at this process. They use a tool called Monday.com that allows them and you to view all of the outstanding tasks related to your onboarding checklist. Leveraging the Monday.com board and the support from our implementation team, plus commitment from your own staff, will help to lead toward a seamless onboarding experience.

Can someone from ShipHero come to my facility to help us get up and running with the software?

At ShipHero, our team of onboarding experts is highly trained in the art of getting your business up and running on our platform, especially remotely. However, if on-site support is needed, you can purchase that support for $1,500/day + the cost of travel for our team member to your facility.

I am a Shopify or Shopify+ customer. Can I get a discount?

Working with ShipHero and specific partners is an added value as ShipHero has worked diligently to integrate our partners with our product so the integration is seamless. There are NO additional discounts for certain partners at this time.

I already have a USPS account for my business. Can I use it with ShipHero?

Yes! In fact, all ShipHero clients must connect their own shipping carrier accounts.

I need to convince my organization to use ShipHero. Can we meet with you or get a demo?

Absolutely! We’d love to chat with you and help you make the case for ShipHero. Please schedule a call/demo with our Software Experts HERE. You can also point them in the direction of our stellar online reviews: 4.9 on TrustPilot, 4.8 on Shopify and 4.4 on G2.

How long does onboarding take?

Onboarding for brands typically takes 4-6 weeks.