Warehouse Management Software for Brands
Simple pricing with no gotchas.
Software Plans
Software Plans
Standard WMS for Brands
Starts at- Plan Includes:
- Returns
- Automation Rules
- Rate Shopper
- Lot & Expiration
- Warehouse Routing
- Setup & Training
- 24/7/365 Support
WMS for 3PLs
Starts at- Plan Includes:
- All Standard Features
- Sandbox Account
- Contract Options
- 3PL Billing
- Marketplace Listing
- Customer Portals
Enterprise WMS for Brands
Starts at- Plan Includes:
- All Standard Features
- Increase API Rate
- Sandbox Account
- Contract Options
- Dedicated CSM
Start With
Onboarding
Inventory Management
Location Management
Pick, Pack & Ship
Automations
Reporting
Additional Features
Support
Consulting & Professional Services
Brand Pricing Calculator
Common Questions for Brands
How often does ShipHero bill me for the software usage?
How do I make monthly payments for the software?
When is my first payment due?
Can I receive notifications of when my payments are due?
Are payments due on the same day every month?
How do I cancel my plan?
Well, first, we hope you love being part of the ShipHero family! If you feel like you’re not getting the type of service or functionality from ShipHero that you need, please reach out to your ShipHero Support team so that we can make it right. Our goal is to always do the right thing, and that includes helping our clients maximize ShipHero to increase your revenue and make you more successful.
If you still wish to cancel, since there are no contracts, it is fairly easy to do. Simply contact ShipHero Support HERE and they will process your cancellation. We will ask why you want to cancel but otherwise, no other questions asked.
What happens to my data when I cancel?
For details on how we handle your data, please click HERE.
Is there a mobile app for ShipHero?
Yes. ShipHero has a mobile app, available for free in the Apple App store. You can download it HERE.
Do you offer a money-back guarantee?
Yes! Enjoy your ShipHero software risk-free with our money-back guarantee. Give it a try for 30 days—if you’re not completely satisfied, we’ll refund your money in full.
Can I change my plan?
Yes. Because there are no contracts, if your business scales rapidly, ShipHero can come along for the ride! If you need to change your pricing plan, please contact Support HERE.
What equipment will I need to buy?
There are equipment and operating system requirements that you will need to meet in order to use ShipHero for your business. A full list of compatible devices and system requirements can be found HERE.Â
Is there a separate cost for onboarding or getting started?
Nope. We do not charge a separate fee for onboarding.
How will my team manage the onboarding process if we’re only getting 1 phone call a week?
Take a deep breath, we’ve got your back. Our onboarding team are experts at this process. They use a tool called Monday.com that allows them and you to view all of the outstanding tasks related to your onboarding checklist. Leveraging the Monday.com board and the support from our implementation team, plus commitment from your own staff, will help to lead toward a seamless onboarding experience.
Can someone from ShipHero come to my facility to help us get up and running with the software?
At ShipHero, our team of onboarding experts is highly trained in the art of getting your business up and running on our platform, especially remotely. However, if on-site support is needed, you can purchase that support for $1,500/day + the cost of travel for our team member to your facility.
I am a Shopify or Shopify+ customer. Can I get a discount?
Working with ShipHero and specific partners is an added value as ShipHero has worked diligently to integrate our partners with our product so the integration is seamless. There are NO additional discounts for certain partners at this time.
I already have a USPS account for my business. Can I use it with ShipHero?
Yes! In fact, all ShipHero clients must connect their own shipping carrier accounts.
I need to convince my organization to use ShipHero. Can we meet with you or get a demo?
Absolutely! We’d love to chat with you and help you make the case for ShipHero. Please schedule a call/demo with our Software Experts HERE. You can also point them in the direction of our stellar online reviews: 4.9 on TrustPilot, 4.8 on Shopify and 4.4 on G2.
How long does onboarding take?
Onboarding for brands typically takes 4-6 weeks.