Are you using BigCommerce for your business? Or, are you thinking about using BigCommerce? We don’t blame you. In fact it’s one of the most trusted eCommerce softwares on the market with a highly rated industry leading customer satisfaction team. This SaaS software can put you ahead of the game when it comes to your online store and it integrates with multiple different softwares your business can utilize.
What is BigCommerce?
If you haven’t heard of BigCommerce, this software provides retailers with a SaaS platform to serve all their eCommerce business. The software includes many customizable services such as online store creation and search engine optimization for businesses of all sizes. BigCommerce is a company who isn’t satisfied with “good enough”. They continually strive to push the boundaries of eCommerce offerings and have won several awards in doing so. No matter what the structure of your business looks like, this solution can work with all business models including multi-storefront, headless commerce, B2B, wholesales, omnichannel, international, and commerce-as-a-service. They offer both enterprise and essential solution offerings so you can pick the package which works best for you and your business. And the open API offers users the ability to tie other softwares for their business needs directly into BigCommerce.
If you’re unsure about the purchase of this software, BigCommerce provides you with key insights into their product before you buy so you know exactly what to expect from the software. With this 17 minute product tour video you get deep insight into the product itself.
Why use BigCommerce?
This is a platform to use if you want to customize your eCommerce solution to fit your way of doing things. Their goal is to offer business owners flexibility, scalability, and the speed and agility needed to protect and grow sales. They even claim that by using BigCommerce, many leading brands have seen significantly lower TCO (total cost of ownership) which gives your product better value in the long run.
Perhaps one of the best features of BigCommerce is the Apps Marketplace. Here you can find 100s of apps and integrations which can help your business with anything from advertising to email marketing. And if you have any issues along the way they offer many forms of customer support including a live chat, phone support, email support, and a listing of common questions with their resolutions. Order management for your business is simple with their order management workflow that starts at receiving an order. It has a built-in list of order statuses which represent the stages within the fulfillment process, and of course the stages can be re-labeled to fit the workflows your business uses. Which means any fulfillment process you currently have, or want to build, will be achievable within this platform.
BigCommerce Fulfillment Options
But at the end of the day, BigCommerce is only a software solution. You still need to decide how best to fulfill your customers’ orders. Especially as you grow or experience seasonal spikes it’s important to have a fulfillment option which can scale as you need it to. This is why we have curated a list below of some of the best order fulfillment services for you as a seller if you use BigCommerce.
ShipHero
This is a great option if you want to dump the headache of running your own warehouse or if you need technology to help streamline your warehouse processes. With both a steller warehouse management system (WMS) and a fully outsourced fulfillment option, their clients get peace of mind. The warehouse management system (WMS) streamlines your warehouse’s entire processes and procedures to increase efficiency and help your team become more effective. The WMS also helps you get rid of manual processes and lost paperwork, confusing fees, and bland generic packaging. Plus, they offer a highly rated Client Support team so you work with a fulfillment expert to help you with any questions or concerns on your supply chain. Overall, whether you want to outsource your order fulfillment or need software to streamline your processes, they have the industry knowledge to help.
Cahoot
This is a great solution when looking at your order fulfillment. They have a quick setup with BigCommerce which allows you to connect your store and delineate your inventory to Cahoot fulfillment locations. In terms of order volume you can start small, then as you grow you can add product inventory in any Cahoot fulfillment center where your products are popular. They have high fulfillment standards and reliable same-day fulfillment Monday through Saturday. Working with them will get you automatic order routing and fulfillment, free and fast shipping options, a nationwide shipping network, and visibility into each delivery. They want to help you level the playing field against marketplaces like Amazon and Walmart who create high shipping expectations with fast and free shipping options for their clients and can help you do so within your own store.
ShipMonk
You can sync your BigCommerce store directly with ShipMonk. Account creation takes seconds and your account is free until you start shipping products from their warehouse. They are a great fulfillment solution for high growth brands who need an elastic fulfillment solution. With their inventory portal, you can identify best selling SKUs and receive restock alerts. Plus they understand shopping cart abandonment is often due to high shipping costs, so they negotiate great shipping rates for those on their platform. And they are not limited to the type of product they can help you fulfill as they have experience with many products from clothing to food and beverage products. In addition, they continually and heavily invest in warehouse automation technology. This means your business will get the advantage of quicker fulfillment at cheaper costs as this technology continues to improve.
Verde Fulfillment
With a direct integration into BigCommerce, Verde Fulfillment is another good choice. Their cloud-based system gives you real-time access to many features including back orders. They can also help your business with all the frustrating product returns, especially because you want your customers to have the best experience possible when they have to return something. In addition their inventory management system is intuitive and smart as it’s updated in real-time. And, as you know, limiting SKUs in your supply chain is important. With Verde you can set inventory alarms which automatically help you to know when a product has low value and you can quickly disable it from your shop. Their goal is to offer your clients the best experience possible so they will become repeat customers.
Amazon MCF
New to the BigCommerce App Marketplace, you can integrate with the Amazon Multi-Channel Fulfillment (MCF) network in order to fully automate your fulfillment. This gives your BigCommerce orders the power of reliable Amazon fulfillment, even if you don’t sell directly on the Amazon site. With the Amazon MCF network you’ll get faster shipping, your customers will receive delivery promises at check out, and you can benefit from automatic inventory placement. These are Amazon-backed delivery dates so your customers know they will arrive ontime. Plus with Amazon MCF you can set customer price rules in order to have control over the cost of shipping. You can even replace Amazon’s rate with a rate of your own, or offer free shipping options.
Streamline Fulfillment
Streamline Fulfillment will connect directly to your BigCommerce store and handle your order fulfillment, shipping, and supply chain management on a global scale. When you sign on with Streamline an expert will work with you to analyze every part of your fulfillment process. In this consultation they will listen to your future plans and needs, while gaining an understanding of where you are currently at in your logistical journey. Together they will work with you to improve these processes so your company can save time and money. Which means you will get a tailored approach to your fulfillment specific to the needs of your business. For them an intimate relationship with their clients is important as they hope to be a partner their clients can trust to help them grow their business.
Fenix Commerce
With Fenix Commerce, you get an AI-powered solution which streamlines the order experience. It has API’s for easy integration and supports all major eCommerce platforms, including BigCommerce. They can help you reduce shipping costs because their software can intelligently select the cheapest shipping providers which will get an order to its destination within the necessary shipping window. Plus the platform can route orders to specific fulfillment centers so you can optimize your inventory management by keeping products within customer proximity. And if you need to get set up quickly they can have you up and ready to go in as little as two days. Which means you have quick data to help you make high quality logistical decisions for your company. They specifically seek to help retailers and DTC brands provide a high quality experience to their customers.
Deliverr
This order fulfillment solution allows you to fulfill your orders with 2-day and next day delivery. They handle your port to porch logistics with the goal to help businesses of all sizes offer competitive shipping. With their vast network you can keep your product within 100 miles of your customers. And they understand that your business may require multiple fulfillment and logistics services in order to fill your business needs. With them you can mix and match logistical services as you build out your company’s future. Plus, if you like the idea of Amazon’s MCF fulfillment, Deliverr’s transparent pricing model is competitive with Amazon’s MCF network. And the prices you see with the cost calculator on their site includes receiving, picking and packing, order handling, packaging, and shipping to any destination in the US.
ShipWire
This order fulfillment software works with BigCommerce and is available via Order Desk. It’s a ready-to-use integration which doesn’t require in-depth knowledge to set up. With ShipWire you get access to order entry directly from BigCommerce to ShipWire automatically, order tracking with expected delivery dates, multi-ship support to handle multiple shipping address on an order, order sync daily, and an inventory sync from ShipWire to BigCommerce four times a day. ShipWire is also a global fulfillment solution so it’s a great option if you have customers outside of the US. They specifically work to fulfill orders within eCommerce, direct-to-customer, retail, and dropship channels. Plus they have been operating for over 40 years! Which gives you a marid of logistical expertise at your fingertips.
Flowspace
This is a great easy to use platform for eCommerce brands. The Flowspace has a connected network of fulfillment centers nationwide which allows you omnichannel fulfillment at scale. With their software you can retain customer data, beat customer expectations, and support your omnichannel eCommerce. You can connect your brand with a one click integration and begin optimizing your inventory with the Network Optimization algorithm. This helps you identify the fulfillments centers needed for your business and can help you to determine how best to allocate your inventory. They make fulfillment easy by handling the process of picking, packing, and shipping your product. And it connects everything in one place offering an eCommerce command center where you can organize your orders and inventory, and gain customer insights.
Conclusion
When it comes to customer retention and shopping cart abandonment, every eCommerce store is looking for ways to improve the customer experience. If you use an order fulfillment system alongside your BigCommerce store you can streamline those processes and give your clients a high quality experience. Companies who ship faster and share tracking information along the way build customer retention. This is why the fulfillment solution you choose is such an important choice. Aside from your store, it’s one of the most palpable processes within your business a customer will experience. And if you use one of the above fulfillment services, you get the chance to leverage the knowledge of logistical industry experts who are as dedicated to quality as you are.
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