PEAK SEASON 2023
It’s the most wonderful time for eCommerce
We are ready to help your teams work smarter, not harder this holiday season.
Questions about carrier deadlines, surcharge rates, and more?
Our Customer Support team is here to help you throughout these exceptionally busy months.
Important Dates
23
NOV
24
NOV
27
NOV
24
DEC
25
DEC
26
DEC
(Canada & UK)
31
DEC
01
JAN
23
NOV
24
NOV
27
NOV
24
DEC
25
DEC
26
DEC
(Canada & UK)
31
DEC
01
JAN
Stay tuned for more information
Important details
Our warehouses will be open 7 days a week during Peak Season (11/1 – 12/31) for our Fulfillment clients.
Additionally, special projects may not be possible during 11/1-12/31.
Please reach out to Customer Support with questions.
All surcharges will apply to packages that ship between 10/31/23 through to 1/15/24.
For packages shipped from our U.S. facilities:
Standard & Marketplace
- 0 to 4lbs: 4.9%
- 5lb and over: 7.9%
Expedited & Overnight
- All weights: 7.9%
International
- All weights: 3.9%
For packages shipped from our Canadian facilities:
Standard & Marketplace
- 0 to 4lbs: 1.9%
- 5lb and over: 3.9%
Expedited & Overnight
- All weights: 3.9%
International
- All weights: 1.9%
All shipments will include a 7.9% labor surcharge
Important Information to Remember
Order Deadlines: We recommend communicating these dates to your customers as soon as possible.
- Standard Orders must be received by November 9 for Thanksgiving delivery
- Expedited Orders must be received by November 10 for Thanksgiving delivery
- Standard orders must be received by December 9 for Christmas delivery
- Expedited orders must be received by December 10 for Christmas delivery
- Same day fulfillment not guaranteed
For our Fulfillment clients, please familiarize yourself with our Service Level Agreement. This includes special considerations for Peak season, which includes (but is not limited to):
- Compliant Shipping Plans will be received within 10 business days
- D2C standard orders will be fulfilled within 5 business days
- B2B standard orders will be fulfilled within 10 business days
- Overnight & Marketplace (Amazon, Walmart, etc.) orders will be fulfilled within 48 hours
- Expedited orders will be fulfilled within 3 business days
Our VP of Engineering explains the different ways ShipHero gets ready for Peak.
Quick rundown of ways you
can reduce returns in Q4.
ShipHero is now fully
integrated with NetSuite!
Our VP of Engineering explains the different ways ShipHero gets ready for Peak.
Quick rundown of ways you can reduce returns in Q4.
ShipHero is now fully integrated with NetSuite!
Videos
Single Item Batch Picking with ShipHero Mobile App
Speed through a ton of orders with only one or two items by using ShipHero’s Single Item Batch…
Multi Item Batch Picking with ShipHero Mobile App
Take your picking powers to the next level with ShipHero’s Multi-Item Batch picking feature….
Mobile Replenishment Demonstration with Our Team
Make sure your replenishment process is accurate and quick with ShipHero’s new Mobile…
Ship Thousands of Orders a Day with ShipHero’s Bulk Ship Feature
Discover how to streamline your shipping process and save on costs with ShipHero’s Bulk Ship…
ShipHero is integrated with the leading eCommerce, marketplace, shipping and robotics platforms.
