Nov 17, 2021 | newsroom
Fall 2021 Grid® Report and Momentum Grid® Reports for Shipping name ShipHero as Leader in Shipping and Software, Signalling High Customer Satisfaction Rate
NEW YORK, Nov. 17, 2021 /PRNewswire/ — G2 [https://www.g2.com/], the world’s largest platform for business software reviews, ranks ShipHero [https://shiphero.com/] as a Leader in Shipping Software and the number one Momentum Leader in Shipping for the Fall of 2021. ShipHero processes over $10 billion gross merchandise volume (GMV) annually, and serves over 5,000 e-commerce brands.
According to customer data from the G2 report on Shipping Software, 95% of users have given ShipHero a rating of 4 or 5 stars for overall performance. Similarly, ShipHero ranked high in terms of strategic company growth (93%), and likelihood of users to recommend ShipHero’s products and services (88%).
Read more at PR Newswire
Nov 15, 2021 | newsroom
ShipHero is proud to announce the roll-out of a new feature for our shipping software clients that will make picking even more efficient and help streamline their warehouse. Unit of Measure (UOM) is now available in ShipHero’s shipping software and mobile app, and it brings even more accuracy to ShipHero’s already 99%+ accurate process.
How It Works – Unit of Measure
Here’s how UOM works:
For items that have multiple units of measure, for example an item that comes in multi-packs, but are also sold individually, it is now possible to pick packs of that item and scan them only once – regardless of their pack quantity.
For example:
You sell keychains and they are sold individually by SKU. However, when they are shipped they are shipped in bags of 10. An order comes in for 12 keychains. When the picker goes to fill the order, they can now pick up 1 bag of 10, scan it once and then finish the order with 2 individual keychains. It’s the difference between 3 scans versus 12 scans – time saver!
Why It’s Important
By using UOM, pickers can now cut down on the amount of time it takes to fulfill orders, especially those with multiple items. Also, the system will prescribe the best picking options. When an order for 12 keychains comes in, it will indicate to the picker that 1 full pack of 10 and 2 individual keychains are available to pick.
UOM also extends to cases. Instead of scanning 100 keychains, you just scan the case barcode and move along.
How It Helps ShipHero Clients
The biggest benefit to UOM is picking efficiency. A disorganized warehouse is the largest time suck for eCommerce businesses. This extends to inefficient picking and packing procedures. This speaks directly to the metrics that ShipHero can move for our clients. One way to increase warehouse efficiency is to increase picking efficiency. One way to lower the number of mis-picks is to increase picking efficiency.
UOM is a feature that will have far-reaching effects for ShipHero clients throughout their warehouse operations. “We’re excited to offer this option because we know the amount of time it will save,” Yosef Haas said. As ShipHero’s VP of Product he’s always looking for ways to make the client experience better. “Reducing the number of scans and giving pickers the best options to choose from when filling a multi-item order are efficiencies that work, and really move the needle in regards to output,” Haas said.
If you are a current ShipHero SaaS client and would like to know about the new unit of measure feature, please reach out to Client Support today.
If you’d like to learn more about ShipHero’s powerful shipping software solution, please schedule a call with one of our software experts today!
About ShipHero
ShipHero is a US based, leading provider of cloud-based eCommerce fulfillment solutions that gives online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Mars, Universal Music Group and Canadian Tire. Additionally, ShipHero is the official fulfillment network partner for Shopify, and is rapidly scaling a network of warehouses throughout the US to meet the growing demands of today’s online retailers.
Nov 12, 2021 | Blog, Fulfillment, Warehouse Management Software
Technology and automation have dramatically streamlined modern business processes. The logistics industry in particular has grown tremendously thanks to modern advancements. Despite the power of technology though, eCommerce brands still need to have effective inventory management systems in place to optimize their order fulfillment processes.
To optimize your inventory management, it’s important to use a combination of the best practices and industry-leading software solutions. By streamlining your inventory management, you can cut back on unnecessary expenditure, fulfill orders quicker and increase your bottom line.
How to Create an Inventory Management Process That Just Works
Here are the best practices for creating an inventory management process that works for every successful business.
Data is Your Hero
Accurately reporting your relevant inventory data is a vital part of an effective inventory management system. All the data including your beginning inventory, how many finished inventory items were shipped out, your cost of goods sold (cogs), product returns, deadstock, and inventory quantity need to be accounted for.
To report data accurately, your team needs to be actively engaged in supply chain management. Make a point to count inventory and compare the value with the figure on the GRN (Goods Received Note). If you deal with perishable items, you need to be especially careful about expiration dates. You should pay attention to any stock damage or returns and keep a comprehensive written record.
Implement a Warehouse Management System
A warehouse management system is a collection of software and processes that enable a business to control and monitor all operations within the warehouse.
A warehouse management system gives businesses real direction and control over their warehouse processes. With a system in place, you can optimize each process and use analytics to monitor performance.
Warehouse management software lets you monitor assets from the time they’re delivered from the manufacturers to the time they reach your customers.
A strategic warehouse management system streamlines restocking and logistics operations and uses demand forecasting tools to balance your inventory levels. WMS software tools take care of important calculations like your economic order quantity.
They also integrate well with any system, whether it’s the periodic inventory system or the perpetual inventory system.
Or Work With a 3PL
As your eCommerce store grows, keeping up with order fulfillment becomes increasingly difficult. Brands reach a point where to keep up with demand, they have to decide whether to:
- Hire more, specialized logistics personnel to handle the increasing demand.
- Hire less experienced staff and train them up.
- Work with a third-party logistics provider (3PL).
Initially, many businesses shy away from option (3) because of the significant upfront costs. However, in the long run, the third option cuts back your expenses and optimizes your fulfillment process.
With option 1, the costs of hiring specialized personnel add up. Moreover, as your brand continues to grow, you might have to hire even more employees to keep up with the demand.
On the other hand, option 2 puts you at risk of heightened expenses due to inexperienced team members and more mistakes. An inexperienced team translates to delays and incorrect orders.
Third-party logistics (3PL) providers, on the other hand, give you access to a team of experienced professionals without you having to pay salaries and benefits. They’re partners; not employees. About 86% of Fortune 500 companies and 96% of Fortune 100 companies use 3PL services.
Audit your Existing Inventory Management Processes to Discover and Analyze Issues
An audit of your management processes identifies problems that you can improve to streamline inventory processes.
For example, is your picking team finding it difficult to locate items? Then it’s time to organize your inventory better. A ratio analysis where you compare your current financial year to the last helps identify potential performance issues too.
If last year’s numbers were better, you might be losing revenue on unnecessary expenses, like storage costs due to overstocking.
After discovering problems in your management processes, you can take proactive steps to solve them and streamline your fulfillment process.
Implement an ERP
An enterprise resource planning (ERP) system is software designed to help organizations manage their daily business tasks. An ERP can manage a multitude of business activities ranging from accounting and HR to risk management and supply chain operations.
You can move your financial data over to the software after installing it. The inventory software is then free to organize warehousing operations and manage inventory logistics.
With an ERP, you can monitor your operations through your mobile devices, and the software facilitates integrations with popular eCommerce applications including eBay, Amazon and Shopify.
Use Multiple Fulfillment Centers
While a single fulfillment center seems more cost-effective because of the reduced storage costs, there are some additional expenses you need to consider.
Having multiple, strategically located fulfillment centers cut down your delivery times and costs. This is because your business can fulfill orders from the center nearest to the recipient. It also means you can offer expedited shipping, which consumers have come to expect as standard practice.
Since small businesses can’t always afford the overheard that follows using multiple centers, many turn to a 3PL provider instead. Leading 3PLs have their own network of distributed fulfillment centers that you can utilize by partnering with them.
Change your Inventory System
It is crucial to choose an inventory valuation method that best aligns with your business model. With the first in, first out method there are certain advantages, such as a reduced risk of obsolete inventory and a reduced inflationary impact.
The valuation method you select can significantly influence your inventory management process. You need to choose one that best suits your business.
The first in, first out (FIFO) method offers certain advantages, like reduced risk of obsolete inventory and less inflationary impact. But some businesses choose to swap from FIFO to methods like JIT.
The ‘just in time’ (JIT) method requires less storage space, because you buy stock on an immediate-need basis. Using this method also means you have working capital to invest elsewhere, rather than having it tied up as stock.
JIT also reduces your chances of overstocking significantly. But, at the same time, JIT doesn’t leave much room for error or delays. If your supplier runs late, and customer orders are coming in, orders may end up delayed or unfilled altogether.
Conclusion
Effectively managing your inventory improves the efficiency of your entire fulfillment process, leading to faster deliveries, accurate orders, reduced costs, and happier customers.
You can optimize your inventory management by implementing the best practices, including leveraging distributed fulfillment centers, implementing an EPR, and taking a data-driven approach.
However, managing your inventory processes isn’t easy, especially if your eCommerce brand is growing rapidly. If you’re struggling with inventory management, ShipHero’s warehouse management software and team of experts can help streamline your operations.
Nov 11, 2021 | Blog, News & Updates
By: Aaron Rubin, Founder & CEO of ShipHero
Since we started, ShipHero has paid close attention to our clients’ wants and needs which has led to often highly positive reviews on third-party sites like G2, Shopify, Trustpilot and Capterra. We take these reviews seriously and look to them not only for pats on the back, but to learn and grow from the feedback our clients take the time to provide.
This fall, we’re honored to say ShipHero has been ranked #1 in the G2 Momentum Grid® Report for Shipping Software. This is a huge achievement, and to be ranked #1 by G2, the world’s largest platform for software reviews makes this award even better.
Building Momentum
It’s no secret that ShipHero has been building momentum in the past 12-18 months. You have to keep growing or you die. To be the Leader in the Momentum category for Shipping Software means we outpaced our competitors in areas like web growth, social growth and employee growth. We beat out some of our staunchest rivals, including ShipStation and FreightPOP in all of these areas.
The Momentum Grid® Report for Shipping named ShipHero as the highest-ranking shipping software platform in three areas: Momentum Score, Satisfaction Score, and Momentum Grid Score. Only three shipping software providers qualified as a Momentum Leader, with ShipHero ranking number one.
Customer Satisfaction
We were named a leader in the Shipping Software category as well. This ranking is based on two things:
- High Customer Satisfaction Rating
- Large Market Presence
We have always stated that our Support Team is key to our business. In fact, we have two times as many employees for our Onboarding Team as our Sales Team. We let others talk; at ShipHero, our goal is to do.
As a result, 95% of ShipHero users rated their customer satisfaction 4 out 5 stars, making ShipHero one of the top 5 shipping software companies based on customer satisfaction. G2 ranked a total of eighteen shipping software providers in its Fall 2021 report. It’s also important to note that 88% of our current customers would recommend us to other eCommerce companies in need of powerful shipping software.
Onward and Upward
These rankings mean a lot to us, because they prove that our client-first approach, our commitment to always doing things the right way, and our belief that our software is the best around are well-founded. We’d also like to note that our ratings on similar review sites range from 4.8 to 4.9 out of 5 stars. It’s validating to know we’re doing a lot of things right and better than our competitors.
If you’re looking for powerful shipping and warehouse software, ShipHero has the tools and processes you need to bring order to your warehouse chaos. Our software runs in our 5 owned and operated warehouses across the United States because it works. If you need more proof, check out the details of the G2 Momentum Grid® Report for Shipping Software, Fall 2021 HERE.
Schedule a meeting today with our experts to learn more about our warehouse management software built for ecommerce brands & 3PLs looking to run their best warehouse and how ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success.
Click HERE to Schedule a Meeting Today
Aaron Rubin, Founder & CEO
ShipHero
About the author: Aaron Rubin is the Founder & CEO of ShipHero. He is responsible for planning and executing the overall vision and strategy of the organization. Rubin’s greatest strengths are leadership, change management, strategic planning and a passion for progression. He is known for having his finger on the pulse of ShipHero’s major initiatives, his entrepreneurial spirit, and keen business acumen. His leadership of ShipHero is grounded in providing excellent customer service that drives improved business operations. His passion for ShipHero comes from the culture and his ability to have an impact on the lives of employees, customers, partners, and investors.
Follow Aaron on Twitter & LinkedIn.