ShipHero Customer Support for Fulfillment
Outsourcing your fulfillment to a 3PL is nerve-wracking, even when working with a partner you trust like ShipHero. And we know that hiccups happen from time to time. At ShipHero, we want to provide you with the level of support you need to get the most out of our partnership.
We’re happy to provide tiered support options for customers looking to get a little extra as you work with us. Plus, our Customer Success Managers are able to:
Train your team on how to use ShipHero features
Discuss best practices for getting the most out of ShipHero
Provide project management support for upcoming projects
Explain and help implement ShipHero partner integrations
Act as a dedicated point of contact for all things related to ShipHero
We are ready to work with you to make the most out of your commitment to ShipHero and our commitment to you and your business. Explore our tiered Fulfillment Support options to see if one might be the best fit for you!
ShipHero Support Tiers for Fulfillment Customers
STANDARD SUPPORT
We provide standard support for all of our customers at no additional cost. Standard support includes:
- Access to our ticketing system portal
• Staffed coverage 6am-10pm ET Monday through
• Friday 10am – 3pm ET on Saturday and Sundays - Access to our robust Knowledge Base with a plethora of help articles and how-tos so you can troubleshoot any issues
- Ability to email & call a named CSM from 8am-5pm (your local time)
Monthly Fees +
$3,000
per month*
- Access to our ticketing system portal
• Staffed coverage 6am-10pm ET Monday through
• Friday 10am – 3pm ET on Saturday and Sundays - Access to our robust Knowledge Base with a plethora of help articles and how-tos so you can troubleshoot any issues
- Ability to email & call a named CSM from 8am-5pm (your local time)
If you’re interested in learning more about our tiered support packages or would like to subscribe please book a call with one of our Customer Success Managers.
