The Fulfillment Innovation Wheel: Professional Services

ShipHero recently launched The Fulfillment Innovation Wheel to help 3PLs understand what capabilities and service offerings they need to implement in order to be successful and to help online retailers and brands choose which 3PL is right for them by allowing them to ‘check the boxes’.

The Fulfillment Innovation Wheel listed a set of twelve (12) capabilities that fulfillment providers and logistics companies should implement to continually delight their customers and push themselves towards greater success and innovation.

The twelve capabilities are:

  1. 2-Day Delivery
  2. Same Day Shipping
  3. At the Box Personalization
  4. Designed for Returns
  5. Sustainable Fulfillment
  6. Resilient Shipping
  7. Distributed Fulfillment
  8. Data Now
  9. Automation
  10. Scale Up and Out
  11. Integration Stack
  12. Professional Services

In this article, we will be diving into Capability #12: Professional services.  

And be sure to stay tuned for future articles as we deep-dive into each capability.

Capability #12: Professional Services

If you want to grow your business, your Warehouse Management Software (WMS) needs to keep up by collecting and processing more data, offering users more capabilities and automation, and providing more customizable reports and integrations. As WMS grow more and more powerful with each iteration, naturally so does its complexity. That’s why business owners who want to get the most out of their WMS are turning to Professional Services offered by their fulfillment provider. 


App developers try to make WMS interfaces as easy to use as possible, and often take a one-size-fits-all approach to developing their solution. When that doesn’t cut it for your business, Professional Services are the perfect way to custom-fit the solution to your exact specifications. 

ShipHero customers can select a wide range of customization services that include (but are not limited to):

  • Custom reports
  • Custom invoices and labeling
  • Custom API integrations
  • And more!

Error Correction

Everyone makes mistakes! Professional Services are the easy way to get you right back on track with your WMS.

For error correction, ShipHero offers:

  • Manual/Bulk Data correction
  • Re-running Automation Rules
  • Integration testing/debugging
  • And more!


Sometimes you just need an expert opinion. Warehouse process and development experts stand at the ready to help you figure out the tough problems.

ShipHero’s experts are available to provide:

  • Warehouse Process Consulting
  • API Consulting
  • Onboarding Consulting
  • And more!

So, does your fulfillment provider give you the attention and service that you need? Whether you need a quick fix over the phone or a more hands-on approach with our onsite visits, ShipHero helps its customers any way they can through their extensive list of Professional Service. Not only that, ShipHero maintains a community of customers that all chip in to help each other. 

It’s this white-glove approach to service that brings an average of 100 new signups for our fulfillment service per day, and we attribute this success on the Fulfillment Innovation Wheel to Capability #12: Professional Services.

Stay tuned next as we cover Capability #11: Integration Stack! Integrate-ful for your business. ShipHero.

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