How Frost Buddy Scaled to $80M with ShipHero

When CEO Mendel Mangel founded Frankly Fulfillment, he initially viewed ShipHero as a competitor. But after struggling with a legacy WMS that “nickeled and dimed” every step of their growth, he realized that ShipHero’s operator-first background was actually an “astronomical benefit”.In this interview, Mendel shares how making the switch helped them scale from near zero to 65,000 orders a month while eliminating customer churn due to operational errors. He also details how the team utilizes RateShop+ to balance shipping speed against costs, ensuring efficient delivery without sacrificing margins.Watch the video to see how they stopped worrying about software limitations and focused entirely on scaling.

"ShipHero is the Apple of shipping software." Join us behind the scenes with Mitch Mammoser, COO and Co-Founder of Frost Buddy, to see how they managed a "rocket ship" growth trajectory to nearly $80 million in sales. In this case study, discover how Frost Buddy utilized ShipHero to navigate the challenges of rapid scaling and high-volume fulfillment. Follow their journey to discover:

• How they handled a 5x jump in volume overnight, moving from 4,000 to 20,000 units a day during peak season.  
• Their "Warehouse GPS" in action: meaning, ShipHero Location-Aware Picking technology, a smart solution that saved 25% in labor costs and tens of thousands of steps.  
• The secret to training 150 new hires in just two weeks using intuitive, "dummy-proof" workflows.
• How Pod Hero streamlined their complex licensing and customization process for total SKU visibility.
• How Direct Pack-to-Light stations saved $80,000 a year in labor.  

Watch the full story to see why ShipHero is a "non-negotiable" partner for one of the world's fastest-growing drinkware brands.

Meet the Packer Performance Dashboard, ShipHero’s latest feature that goes beyond simple pack rates.

📦 Tracks key packing events (Tote Scan, Item Scan, Print Label, Order Complete)
📈 Scores efficiency based on expected vs. actual pack time
⚡ Factors in order complexity & shipment type for real-world accuracy

Your warehouse just got smarter. Ready to optimize labor costs?

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