In this video, we explore ShipHero’s Packer Performance Dashboard—a powerful tool designed to provide unbiased, data-driven insights into your packing team’s efficiency. Unlike traditional productivity trackers that rely on averages, our dashboard evaluates order complexity, packing time, and individual packer performance to offer a comprehensive understanding of your warehouse operations.
Key Features Covered:
📦 Order Complexity Assessment: Learn how the dashboard differentiates between simple and complex orders, ensuring accurate performance metrics.
📦 Detailed Performance Metrics: Discover how to access real-time data on expected versus actual packing times, along with individual packer rankings.
📦 Data-Driven Decision Making: See how the tool enables fair evaluations, smarter hiring decisions, and effective team management based on factual data.
Join us for this in-depth walkthrough and see how ShipHero’s Packer Performance Dashboard can transform your warehouse efficiency.

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When CEO Mendel Mangel founded Frankly Fulfillment, he initially viewed ShipHero as a competitor. But after struggling with a legacy WMS that “nickeled and dimed” every step of their growth, he realized that ShipHero’s operator-first background was actually an “astronomical benefit”.In this interview, Mendel shares how making the switch helped them scale from near zero to 65,000 orders a month while eliminating customer churn due to operational errors. He also details how the team utilizes RateShop+ to balance shipping speed against costs, ensuring efficient delivery without sacrificing margins.Watch the video to see how they stopped worrying about software limitations and focused entirely on scaling.

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"ShipHero is the Apple of shipping software." Join us behind the scenes with Mitch Mammoser, COO and Co-Founder of Frost Buddy, to see how they managed a "rocket ship" growth trajectory to nearly $80 million in sales. In this case study, discover how Frost Buddy utilized ShipHero to navigate the challenges of rapid scaling and high-volume fulfillment. Follow their journey to discover:
Watch the full story to see why ShipHero is a "non-negotiable" partner for one of the world's fastest-growing drinkware brands.
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Meet the Packer Performance Dashboard, ShipHero’s latest feature that goes beyond simple pack rates.
📦 Tracks key packing events (Tote Scan, Item Scan, Print Label, Order Complete)
📈 Scores efficiency based on expected vs. actual pack time
⚡ Factors in order complexity & shipment type for real-world accuracy
Your warehouse just got smarter. Ready to optimize labor costs?