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Start a 3PL Two Weeks Before Black Friday? It’s Possible with ShipHero.
Good Company was approached by a large dinnerware supplier that needed a 3PL, just a few weeks before Black Friday. They would be Good Company’s first ever 3PL client and there was no room for error. Good Company needed a solution that could easily integrate with Shopify, and that would scale with them as they were looking to grow quickly. This was just the beginning.
Enter ShipHero. With Warehouse Management Software that can serve 3PLs just as well as brands, and a direct integration with Shopify, it was the obvious choice. After the first sales call and then onboarding, it became apparent that ShipHero was the right solution.
We'd never been a 3PL before. ShipHero was the obvious choice. We were up and going in just a couple of weeks. ShipHero was the clutch tool in our belt that got us where we are. No doubt. ShipHero checks all the boxes. All of the fundamentals are there and then some. The tools are thought out. And they bridge the gap between software made for users and software built by developers.
Obviously, ShipHero is the chef that eats their own food. I think that they make great software because they use their software. It's the multitool on our belt. We've been able to go from five or six hundred units shipped a day to six to ten thousand units, shipped a day in 18 months. Using multi item batch to pick high unit count orders.
We were able to slash pick time in half. The whole business has been built on the back of ShipHero managing the nuts and bolts of the operation. At best, other software is at feature parity in reality out of the box, ready to go in almost no time for the price and or the service level and support. There is no comparable offering.
Our CSM continues to be a great resource for us. Supports response times are getting faster and more intelligent. Even the people who onboarded us in the sales process continue to check in on the health of the relationship and the opportunities for them to either advocate or to problem solve for us and we don't feel like the baton keeps getting passed.
It just seems like the support team just keeps getting larger and that's a really good feeling.
We’d never been a 3PL before. ShipHero was the obvious choice. We were up and going in just a couple of weeks. ShipHero was the clutch tool in our belt that got us where we are. No doubt. ShipHero checks all the boxes. All of the fundamentals are there and then some. The tools are thought out. And they bridge the gap between software made for users and software built by developers.
Obviously, ShipHero is the chef that eats their own food. I think that they make great software because they use their software. It’s the multitool on our belt. We’ve been able to go from five or six hundred units shipped a day to six to ten thousand units, shipped a day in 18 months. Using multi item batch to pick high unit count orders.
We were able to slash pick time in half. The whole business has been built on the back of ShipHero managing the nuts and bolts of the operation. At best, other software is at feature parity in reality out of the box, ready to go in almost no time for the price and or the service level and support. There is no comparable offering.
Our CSM continues to be a great resource for us. Supports response times are getting faster and more intelligent. Even the people who onboarded us in the sales process continue to check in on the health of the relationship and the opportunities for them to either advocate or to problem solve for us and we don’t feel like the baton keeps getting passed.
It just seems like the support team just keeps getting larger and that’s a really good feeling.
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When CEO Mendel Mangel founded Frankly Fulfillment, he initially viewed ShipHero as a competitor. But after struggling with a legacy WMS that “nickeled and dimed” every step of their growth, he realized that ShipHero’s operator-first background was actually an “astronomical benefit”.In this interview, Mendel shares how making the switch helped them scale from near zero to 65,000 orders a month while eliminating customer churn due to operational errors. He also details how the team utilizes RateShop+ to balance shipping speed against costs, ensuring efficient delivery without sacrificing margins.Watch the video to see how they stopped worrying about software limitations and focused entirely on scaling.
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"ShipHero is the Apple of shipping software." Join us behind the scenes with Mitch Mammoser, COO and Co-Founder of Frost Buddy, to see how they managed a "rocket ship" growth trajectory to nearly $80 million in sales. In this case study, discover how Frost Buddy utilized ShipHero to navigate the challenges of rapid scaling and high-volume fulfillment. Follow their journey to discover:
Watch the full story to see why ShipHero is a "non-negotiable" partner for one of the world's fastest-growing drinkware brands.
Meet the Packer Performance Dashboard, ShipHero’s latest feature that goes beyond simple pack rates.
📦 Tracks key packing events (Tote Scan, Item Scan, Print Label, Order Complete)
📈 Scores efficiency based on expected vs. actual pack time
⚡ Factors in order complexity & shipment type for real-world accuracy
Your warehouse just got smarter. Ready to optimize labor costs?
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