Video Transcript
- Wanna know how to run
a eCommerce warehouse
using ShipHero software really well?
We're gonna show you in this
video with Gerald and Hilda.
Gerald and Hilda have
been running this facility
starting for Radio Shack over 30 years ago
and eight years of that have
been using the ShipHero WMS.
So they're gonna walk us
through all the processes
and what they've learned
and how you can run your
warehouse really well
and how the ShipHero WMS helps you do.
(upbeat music)
Proper receiving is the key
to having proper inventory
throughout your process.
So we're gonna walk through
how that works in the ShipHero system.
Hilda, take it away.
- Okay, so basically what happens
is we get the product in the boxes,
we verify that the product is here.
We have several different
carriers that we use.
FedEx, UPS, LTL.
Basically the first thing that we do
is we take pictures of the boxes
to make sure that there's no damages.
From there, we proceed
onto the purchase orders.
We make sure that the
purchase order is on the box.
If it is, we will scan the UPC.
Then we will take the
purchase order information
and we will upload it into the system
or we'll scan it.
From here, we will verify
that whatever the SP calls for
or the purchase order calls for
matches what we have on
the boxes, in the boxes.
If for some reason there
is any discrepancies,
we will notify the WAM
and they will proceed to contact
the client or the customer
and let them know of any shortages
or any types of discrepancies
that there may be.
The next procedure would
be just to cut open the box
and this particular client has
mixed product in their boxes.
So therefore the first thing that we do
is we sort the product out
to make sure that we have everything
that's supposed to be in here.
Inside, this particular client
actually puts the purchase
order on the inside
and lists the quantities per SKU.
So then what we do next is we
will again sort the product,
put them on a rack based on the SKU,
and then we indicate what the quantity is.
From there, we will
then come to the system
and the first thing that we'll do
is we'll scan the barcode.
So then we'll scan the UPC
and automatically if the item
is already in our system,
it will add the piece
to that particular SKU.
One of the things that we can verify
is whether or not the correct
dimensions are in there,
because that's one of
the most important things
that we need to have when we're receiving.
We need to make sure
that all the dimensions
and the weights are properly
in there for the reason that
that helps us when we
ship out the product,
we're actually charging the
client the correct amount
and then also we're using the proper
either box or poly bag or bubble mailer
that we need to make it more efficient
for both ShipHero and also the client.
From there, we then continue to receive,
we'll proceed with the quantities.
If there are any shortages,
that's something that we
also have to notify the WAM.
The system will tell you how
many we should be receiving.
In this situation, we
should be receiving 30.
And then that is why we pre-count.
There's 30 pieces in here.
So that's what we'll indicate
in the ShipHero system
that we received actually 30 pieces.
One of the good things that we need to do
and we always need to remember
is to make sure that we scan each piece
to make sure that all the quantities,
that all the UPCs work.
Sometimes when the client
or the manufacturer creates the UPC,
they tend to have mistakes.
So one UPC may not be working
when all the others are.
So we always tend to ask our
employees to scan everything,
not manually enter it because
there's always a possibility
of a mistake that can occur.
What is the difference
between receiving a shipment
in which a carton has all the same product
versus mixed product?
So basically when it's mixed product,
we have to sort.
Of course, that takes more
planning on the receiving part.
You have to add more personnel
just basically for the fact
that now you're having to
sort every single item,
making sure that all the product
that the purchase order
indicates is correct
versus getting one single item per box.
Well then you just receive the product,
you verify that the
product is this product
that the box indicates is correct
and then you proceed to the next one.
So it's less time consuming.
So it's ideal to have one SKU per box
versus mixed SKUs per box,
something that's pretty
highly recommended.
- All right, thanks Hilda
for showing us the receiving process.
So once the items are received,
they have to go into the warehouse.
So the way that works
is when we receive it,
we wanna know where the
product is at all times.
It needs to be in a location.
So we have a pre-printed
rule of locations,
we call them RSC.
Could be anything you want.
And we slap that on the carton
that's gonna move into the warehouse
so that we now know these
items are in this RSC location.
And then we're gonna go
out to the warehouse,
scan from that RSC location
into the final location in the warehouse,
which might be overstock or pickable
depending on where we need that product.
So Hilda's gonna show us that process.
- Okay, so the first thing that you do
is now you're gonna need your tablet.
You will come in and basically
you will go to your tablet,
choose these three little bars up here.
You're gonna go into inventory
and then you're going to go
into the put away process
and basically you will start from there.
That is why it's important
for you to have the RSC label
because that's the first
thing that you're gonna scan
and the RSC is for the cartons.
Then we also have an RSP,
which is for the pallet.
So whenever you have product
that goes basically on a pallet,
you will put that
particular type of label.
We will proceed then by
scanning the RS location.
From here it'll indicate Start Put Away.
We will go into the other side
to scan a location that's
empty to where we can go ahead
and add this product into
that particular location.
(upbeat music)
Okay, as previously mentioned,
we scan the RS label.
We have our location
that we're gonna place the product into.
So on your tablet you will
click where it says Put Away.
It will ask you to scan the empty location
where you're gonna put the product in.
You will scan it.
Then it will ask you again put away
and basically what it's asking here
is for you to indicate
the amount of pieces.
For this product, you
will count just to verify
that you have 30 pieces which
has already been counted
at the time that they put it in the bin.
You will then come to the tablet
and you will indicate
that you have 30 pieces.
Manually type it in.
It'll save it.
And then it tells you,
it identifies that you've
successfully put it away.
You will then go back to Put Away
and you will start the
entire process again
for the next product
that you need to put up.
- All right, so in this building,
which is a relatively small building,
under 150,000 square feet,
on peak days we'll get
out about 12,000 orders
across three shifts.
So getting that many orders out
requires us to optimize our
labor, who's doing what,
as well as different processes
for how we ship the orders.
So we use four processes in this building.
One is bulk ship, second
is single item batch,
third is multi item batch
and the fourth is pick-less packing.
So John's gonna explain how that works
and then we're gonna walk through
each of those four methods.
- Okay, over here we have the supervisors
and they'll do the bulk shipping.
It'll just depend on
how many orders we have.
If we don't have a lot of
orders, they do a lot of bulk,
but sometimes we'll do bulk
if we have unforeseen problems
or things go on in the building.
But a lot of times they'll pick items
that are like 10 or 15 of the same things
and we'll bulk them out
versus having people go back
and pick them on a cart.
It's quicker.
We just have a special group do that.
They'll go pick the product,
bring it up, scan it,
and it'll be verified
here by the supervisors
and then they'll pack it out.
This is also the SIB and the MIB.
Single batch and multi
batch are controlled here.
We try and knock out
the single batches first
and get the bigger part of the orders.
Then we go into multi batch
and the supervisor will look and see
where we have the most orders
depending on the color tags
and we'll move our
employees around like that.
Okay, in the morning
our manager will come in
and she'll see what we can bulk
and we get a lot of the bulk outta the way
first thing in the morning.
And once we're done with
that, we'll direct our pickers
to work on the SIB, single item batches,
which they can pick up to 100
orders at a time on a cart.
And then once we get
done with our SIB orders
or single batch orders,
we'll start putting everybody
into multi item batch picking,
which is more complex orders,
multiple SKUs per orders
and they pick 25 orders per cart.
And then we have a fourth
way to process orders,
which is the pick-less pack stations.
Okay, we're here at the workstation
and we're gonna show you
how to do bulk shipping.
In bulk shipping, we try to pick orders
that have a large quantity of
the same items or same orders.
They're all identical.
So one person can go pick 54 orders
instead of sending three people
out to pick 25 at a time.
And so what we'll do is look here
and we'll find orders that
have a lot that are similar
and we would ignore these smaller ones,
that it's not really worth
the time to process bulk.
So here you would click on the
54 and you would go in here
and it would bring up the bulk details.
You're gonna have location suggestions
and you can pick the suggestions it has
or pick suggestions that are in overstock
or pickable, your choice.
Doing them in overstock
avoids having to do replens,
so it's your choice on
where you pick them.
Just pick a location
that has the right amount of quantities,
go pick the items.
You can scan them in or
manually enter them in.
They'll be checked when
the picker picks them,
they'll come up here and the supervisor
will verify everything is right.
What you're gonna do
is just select the quantity
it's supposed to have
and the packaging it's gonna go in.
So all these would go
into a bubble number six
and it already had the weight
because the DIMs are entered in the system
through the receiving process.
And then you would click
Generate Labels and Invoices
and it would go through there
and it would pick the way it's gonna ship.
The cheapest way, it'll be multi-carriers,
and at that point it'll say Print Labels.
You'll get a whole batch
of labels in a stack
and we'll set them out on a cart.
The picker will go pick them,
they'll bring them up
here and the supervisor
will verify everything's
right, check it off
and they'll take it to a station
and start packing everything out,
take it to the outbound area.
Okay, right here we have WorkforceHero,
which tracks our production
and labor in the warehouse.
It keeps track of where people are working
and what they're working on.
We have people up here working
on single batch, multi batch,
if they're packing
or if they're in special
projects, which we bill,
so that's really important.
That's an extra feature.
We have people in receiving,
cycle counting, put away.
When they go to break and
lunch, this is also recorded
so it's able to show
you if people are late
or if they're at lunch and break.
If you can't keep up their
schedule or if they're late
and you wanna keep up with their time.
It's a really good tool.
Even if they don't clock
in, once they grab the iPad,
it automatically starts
tracking their activity.
So even if they don't clock
in, it still tracks them,
so it's really great that way.
We're gonna start off
by picking on the iPads
and this iPad is selecting
the today orders in the blue station.
It's a station that's most
common to the warehouse.
So we're gonna just start
off, these are box stations.
Most of the other ones are
more, it's gonna be bags
or it's gonna be shipping
its own container.
So this one we'll get 25 orders,
which will fit on this cart.
Each tote is its own order
and this is multi item batch,
which means it's different
SKUs on each order.
So here we'll get started
and there'll be a list
of SKUs or the orders.
We're gonna start pick,
we'll pick an order.
A1330 will be the first
location we're gonna go to.
(upbeat music)
Okay, we have covers for our iPads
that allow us to attach these to the cart
so you don't have to hold
onto this when you're picking.
And they go up here and face the packer.
The first location is A3030B4
So we're gonna go to A3030B4,
pick the item, scan the-
(machine beeps)
scan the barcode.
It'll be the right one.
It's a new order, so it's
gonna ask you for a new tote.
You're gonna just pick any tote.
It's gonna say you've picked one item.
It wants you to confirm it
by scanning the tote again
that you actually put
the product in the tote
and you're good with that.
Now you're gonna move to the next item.
After we get the first pick,
we're gonna move on to the next one.
They're in sequence.
So you might wanna have your locations
A, B, C, D, E, F, then you
would pick A, B, C, D, F,
and you're walking in a S,
but it pretty much is a straight line
through your building.
So the next one would just
be further down in that line
and we just continue
that process all the way
till we come to a complete order,
then we take it back
up to the pack station
to be packed out.
- In this facility we have
about 30 packing stations
and they're set up a bit differently.
So we have them color coded.
These are blue stations,
there's other colors as well.
And the reason we do that
is 'cause we want different orders
to go to different stations.
We implement that in
ShipHero via order tags.
So we use automation rules to
add order tags to each order
that indicate the color station
we want the order to go to.
Then when doing multi item batch
or single item batch at
the end of the batch,
the picker is told the
tag, which is the color,
they then take a flag for that color
and put it on top of the picked cart
so that the water spider knows
which station to bring it to.
The reason why we have different stations
is we wanna keep the simplest
orders at the blue stations.
So those are orders that
have only standard packaging
and are only gonna be one order.
That allows us to remove
the mouse and keyboard from that station
because there's no need
for the picker to ever
do anything other than
hit the buttons and scan.
More complex orders,
for example, orders that need a packaging
that's not at our standard station
or which will require multiple boxes
will go to a different color station
that does have a mouse and keyboard
so that the pickers can
complete those orders.
We also have stations that
are for specific clients
that have pre-picked packaging
and don't require void fill
so that we're able to
eliminate all the packaging
and the void fill machines
from those stations.
So this allows us to
optimize our packing process
and increase our efficiency.
Hilda's gonna walk us
through what that looks like,
packing on, we'll take
a blue station today.
- So once the product is picked
and it's brought over
to the packing station,
there's a couple of different
stations that we have.
We have the blue station,
which is the product where-
Most popular stations that we have.
Basically you have your boxes,
no scan gun, no mouse, no anything.
Everything's basically all buttons.
And then we have the red stations.
The red stations is
basically any type of orders
that doesn't use standard boxes.
In the blue station we
have several standard boxes
that we use commonly all the time.
The red station is for orders
that are outside of the norm.
They use bigger size boxes,
special boxes that is needed
or special type of paper
that also needs to be
added to the product.
Then we have the brown station.
The brown station consists
basically of all normal products.
And so basically on that one
is a special type of picking
and packing within the same station.
You do not go pull the product,
all the product is there
and you just pick it based on
what the order calls for on the computer.
And then we have the yellow station,
which uses a specific type of paper,
but we also work that at
the red station as well.
Okay, from here we will
proceed to the packing.
The first thing that you do,
every single packer has a badge
and on the back of the
badge is their PIN number.
This is used to log in
into the packing station
and basically all you
do is you just scan it
and it will assign you to
this particular station.
Here you can start proceeding
with scanning the first
tote within your rack.
So the first thing that we're gonna do
is we're gonna scan the tote.
The information for that
particular order will appear.
It also has information in regards to
if you have to apply
specific labels onto the box.
From here, based on the type
of product that you have,
you will choose your box.
In this type of situation,
you will use a number eight
and you will press the button
and it'll assign the box
that you're going to use.
You will prep the box.
And then you will proceed
to scan the product
into the the box itself.
You'll scan the product
into the box
and then you will add paper to the box.
And as you notice, there is no scale,
which the reason for that
is because that is why
we capture the dimensions
and the weights at the receiving time.
It's very, very important
that we capture all
those particular things
when we're receiving so that
whenever we get to the packing station,
all the dimensions and all the weights
are properly tied to the order.
From here, we just close the box
and we hit Print and it will
print the shipping label,
which you will affix to the box
along with the HAZMAT label
that it had called for,
which was a limited quantity label.
And you will apply the
label to the side of the box
and then you'll put the box on
the conveyor to be sorted out
and then you'll hit Complete Order.
And that's pretty much the
process of packing an order.
- The bins where we store the
product are relatively small
and often we have cases
or sometimes pallets
of that product in overstock.
The reason why we don't keep
pallets of that product here
is we would take up too much room,
there'd be too much walking.
So what the process is
is called replenishment.
That's where we take
inventory from overstock,
which is non-pickable,
and we move it to these
shelves which are pickable.
So the way it works is the iPad shows us
what we need to replenish.
And the team, here the
inventory team is four people,
throughout the day go
follow what the iPad says,
It moves the product from
unpickable to pickable.
The pickers don't see the orders to pick
until they are in stock.
So replenishment always has
to be ahead of the pickers
so that the pickers can do their job.
And the reason we have that
separated into two roles
is it keeps the pickers in their flow.
We don't want the pickers
going to find an item,
realizing it's short,
then having to call someone
or go get the product.
Another reason why we
don't want pickers doing it
is that often will require
a forklift or an e-picker
or some other system that
they're not trained on
or they're not authorized to use.
So Hilda, why don't you walk us through
what it looks like to do replenishment?
- Okay, so basically what we do
is we look at the replenishment report
and it'll list every single item
that needs to be replenished.
And so we'll start with
this one at the bottom,
we'll look at the location
that we need to go to,
to which is OS23C.
So we'll go to the other
side of the warehouse
to go get that product.
(upbeat music)
So we've come to the location
where we need to do
the replenishment from.
Throughout the day, we do between 150
and 250 replenishment SKUs.
There's a couple of ways to do this.
If it's a product that is on a pallet,
we will get a picker or a an e-picker
or a forklift driver to
bring those pallets down.
Everything that we have
here is on the floor.
So basically what we do is we assign,
we come to the location and on the tablet,
we'll indicate, we'll choose
the SKU that we're going to replenish.
There's a button here that says Replenish,
we'll click on that.
And again, it'll say Put Away.
You will have to verify the location
that you're grabbing the product from.
You'll scan it.
And then it'll give you the option
of choosing how many pieces to pick.
The system wanted only one piece.
It's always a good thing to make sure
that you just don't grab one piece
because you may need it again.
So you wanna grab enough quantity
to replenish and to have
to where you don't have to
come back and replenish it.
So then the first thing that you do
is you wanna scan the product to make sure
that you're grabbing the right one.
Once you scan it, it will ask you
how many pieces you're going to take.
This box, there's 100 pieces in here,
so you will choose 100
and you will enter it
and then you'll click Done.
It will then tell you to continue
and then you have to assign it.
We have what we call transfer labels,
and basically you use these
so that you can identify the person
that's actually transferring the product
from one location to another.
It's just like a history
of where it started
and where it ends up at.
So you'll scan the transfer label
and then it'll verify,
it'll ask you if you wanna transfer it
to the transfer location.
You'll click on the blue mark
and it has now transferred
to that location.
And again, it's gonna ask you
for the quantity that you're transferring.
You'll enter the quantity
and you'll put 100 and you'll click Done.
Right now it's on the label
and now you'll proceed
to the pull location
where that particular product
will sit for pulling, okay?
One of the things that we do
is we don't transfer one SKU per label.
We scan or we add multiple SKUs
so that you're not walking
throughout the whole warehouse
with just one product.
We'll gather all the product
into one transfer location
or one transfer label
and then we'll start putting them away.
Okay, so now we have,
we come to the area where
we're gonna do the transfer
and this happens to be a brand new SKU
that's never been in our inventory.
So the process will be as follows.
You will scan the UPC
and then you will click on Edit Inventory.
You will do the location transfer,
it'll be from the TL cart
that you just put this product into.
And then you're gonna
choose the new location
that it's going into,
which will be A1021D6.
You'll scan it and then you'll indicate
the amount of pieces that
you're putting in there,
which will be the amount of pieces
that you added to your TL location.
And you must hit Confirm
in order for it to take.
You now have your 100
pieces in the new location,
which is A1021D6 and you're done.
- In the warehouse, there's
gonna be exceptions,
there's gonna be things that go wrong
and your warehouse management
system needs to help you
with a process and a flow
for addressing those.
Right now we're gonna talk
about the picking hospital.
So an example of that would be
if the iPad calls for 12 units
and you actually only have 10 units.
So you then would flag that for hospital.
So Hilda, why don't you
explain how hospital works?
- So basically as Aaron mentioned,
it's when there's an
inventory discrepancy.
The picker is going to go to the location
looking for 12 pieces and there's only 10.
They will go into the tablet
and there's section at
the very top of the tablet
that indicates Progress.
They'll click on that
and then they'll push
another button that says
like there's an issue with
that particular location.
They'll flag it.
And what happens is the leads
that are working in the pickings area
and also the inventory team will receive
a Slack information, a
notice indicating that
there's an issue with
that particular location.
The inventory team will
then come to that location,
look at the product and says, yeah,
there's only 10 pieces here
and there should be 12.
They will transfer the two pieces
into what we call a hospital location.
And then from there they will
begin doing what we call a cycle count.
They'll try to look for the product.
Maybe it got misplaced
or if it's actually a
inventory discrepancy,
they will proceed, as I mentioned,
doing a cycle count to
correct the inventory.
There's also the other process
of they go to the location,
the picker goes to the location
and there's no product in there.
They will do the same process.
They will flag the location as hospital
and what that means is that
the product is actually zero,
the rest of it is in the reserve,
so now it becomes a replenishing issue.
Then we will then proceed
with the replenishment process
that we just previously
did on a previous video.
- So we process returns
in ShipHero as well.
Returns are either return to sender
or customer-originated returns
'cause they didn't like the item,
it was damaged, or for any other reason.
So Hilda's gonna walk us through
what that process looks like in ShipHero.
- Okay, so basically what we do
is we'll receive the product,
we'll get the cartons or
the shipments actually.
The person will actually open the product,
open the box, excuse me, open the box
and then determine whether the product
is new or has been used.
There's a couple of items
that we do not put back into inventory.
That's anything that's consumable.
Then we also have certain clients
that do not want their product
to be put back into stock.
So based on what the
client wants is what we do.
Other than that, if it's clothing
or anything of that sort,
we will determine the
condition of the product
when it's returned and then we will decide
whether it goes back into
inventory or whether it does not.
So we have a package here
that Diana's gonna open
and this is a little one's return.
Normally whenever the
customer places an order
and then decides to return
it, two things can happen.
Either it's a return to sender
because it never arrived
to the customer's address.
Or they request what we
call a return authorization.
If they requested a return authorization,
then the label will look as such
and it'll say whatever carrier they use
and it'll have the order number
and it also has an RMA,
a return merchandise authorization number.
Diana will go into the
system under the order number
and look to see if there's
a return authorization.
If there's not, she will create
what we call a return order.
So she'll click on the
Return Order button.
It will list every single
item that was on that order
and then she will verify what we received
to what is on the screen
and we'll check off
whatever we have in hand
so that we can start the return process.
So right here, she's flagging.
She also has to indicate
a reason why the return
and usually it's either a return to sender
or sometimes a customer
puts a note in there
or if not, it just will indicate
it's just a customer return.
Sometimes we won't know that information.
She'll click on a self return
because that's what this one was
and then we'll click to generate the RMA.
It will then take you
back to another screen
where you will start
indicating the locations.
In this situation, the
product has never been open,
so this product will go
back into our inventory
and that's what she will do now.
She'll start, click on the view,
which the View button is
the return authorization
that she just created.
She'll indicate the tracking
number that it came from.
Once she inputs the return,
the tracking number,
she'll indicate the shipping carrier
and then she'll save that information.
It's basically for the WAM
to have on hand if needed.
She'll indicate how many
pieces she received of each SKU
and then whether it's
going to be restocked.
In this situation, it will be restocked
and it'll go into return
and process location.
And so she'll choose each,
for each SKU, she'll choose that option.
So once Diana finishes with entering
all the information onto the computer,
then we put all the product
that is actually going
back into inventory,
we'll put it on this cart,
we'll indicate the locations
that they belong to
and we'll proceed to doing
what we call like a put away process,
putting them back into
the proper locations.
There's a couple of things
that we do not put back into inventory,
which is all the
consumables, certain creams,
things that you put on your body
or things that you consume.
And pretty much anything that's just,
that we do not put back into inventory,
basically what we do is
we just dispose of it,
throw it away,
that's pretty much it
for the returns process.
- Out of our facilities,
we use a variety of shipping carriers
and we need to make sure
the correct packages
are handed off to the correct carriers,
otherwise they'll get lost
and won't make it to the end customer.
We get claims over that.
Additionally out of this building,
we often will move packages
to another building,
which is closer to the end customer.
That allows us to deliver faster
and cheaper for our customers.
We call that zone skipping.
So sorting correctly is crucial
and it's not something a unit
will be able to do with 100% accuracy.
So the technology built into ShipHero
is called shipping containers.
Gerald, why don't you show us
how shipping containers works?
- Okay, you'll use your
iPad and your scanner
and you'll get a group of,
in this case, envelopes.
On the belt, there'll be boxes
so you can sort various carriers.
You'll just grab, you can either
leave them on the cart or grab a few.
In this case, we've got the envelopes.
You'll scan the tracking number,
it'll tell you where it goes.
It goes in UPS ground.
If you have no idea how
to work up here before,
you just take your time,
you'll find these labels.
This is UPS.
It'll show good, put it in there,
go to the next package,
scan it, UPS ground.
Scan it, acknowledges that
that's the correct container it goes into.
Now we hit another carrier right here.
If you were to scan this,
it's gonna be DHL partial expedite.
If you scan into UPS, it's
gonna tell you it's wrong,
so you know it doesn't go there.
So you go find the
sticker that matches this,
which is right here.
You scan it and it'll show
it's good, throw it in there.
Repeat the process,
and it'll say good.
Anybody that's new can
learn this really quick.
They just take their time.
- Process and tech is meaningless
without the people behind it.
Gerald and Hilda are
amazing warehouse managers,
but the team here from A to Z
is among the best I've ever seen.
So what can you tell us about
how you foster such an amazing culture
and built such an amazing team
here in this DFW facility?
- I think we have a good
long-term group here.
They help us train other people.
They know what we want.
They know me and Hilda spend
a lot of hours here working
and they know they should be doing-
If we're doing some work,
they should be doing it.
So if one of us is working,
then there's something going wrong
and we'll have a lot of people jump in.
They all listen.
They know when to just
automatically stop what they're doing.
If they run out of packing,
they just go start picking.
A lot of them just automatically
go do other things.
If there's somebody
that does multiple jobs,
like when we're in turn process,
she knows how to do different
things, she may come ask,
but most times they know how
to just jump on something else
and help us out and get things done.
They're all willing to stay over,
if we have to stay late,
no matter what it is,
they seem to stay two, three hours
and help us finish everything up.
It's a great group.
They never complain about anything
and they're always willing to come in
and work on the weekends,
work different shifts
or just do odd tasks for us,
anything to me and Hilda
would do ourselves.
So we have a great group here.
- Very, very great group.
It's just like a family.
So they know, they know what we need,
what it takes to be the team that we are.
And they always do whatever it takes
to not only make Gerald and I look good,
but the company as a whole,
'cause when the company prospers,
then that means that we're doing the best
and there's always room for improvement.
So it's a great team.
It's a great team to work for
and it's just, there's no words for them.
We just love them.
They come in here and they're go-getters
and the more they wanna
learn, the better for them
and the more they strive to be the best.
(upbeat music)
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