E-commerce Fulfillment and Logistics Platform ShipHero Raises $50 Million Investment

Expansion of Existing Partnership Enables Brands Using ShipHero
to Ship Using Veho Directly From Their Own Facilities

New York, NY, January 7, 2025 – Veho, the tech company that’s become one of the largest delivery networks in America, and ShipHero, the leading shipping and logistics platform, today announced that ShipHero’s more than 5,000 e-commerce brands and third-party logistics providers (3PLs) can now ship their parcels through Veho out of their own distribution centers.

This is an expansion of an existing, nearly three-year partnership during which ShipHero clients could only leverage Veho for parcels fulfilled by ShipHero itself. All of ShipHero’s WMS clients can now take advantage of Veho’s premium delivery services.

The expansion of this partnership is noteworthy because ShipHero is one of the most popular warehouse management system platforms for businesses to ship their products, while Veho is now one of the largest delivery providers in America.

Veho’s tech-enabled, premium delivery experience enables brands to offer 2-3 day delivery across 44 markets covering 105 million Americans, delivery seven days per week, as well as industry-leading 99% on-time delivery and 4.9 out of 5 stars customer satisfaction score. Veho’s approach has the potential to reduce shipping-related costs by approximately 35% while increasing customer lifetime value by 51%, enabling brands to gain a return on their shipping spend.

“Thousands of e-commerce companies rely on ShipHero for fulfillment and warehouse management, so Veho is proud that those brands will be able to provide their customers Veho’s fast delivery and elevated experience directly from their own warehouses going forward,” said Veho CEO Itamar Zur. “By combining customer obsession, the latest technology, and operational expertise, Veho provides a delivery experience that customers rave about and is proven to reduce shipping costs, as well as increase customer value. We’re eager to show ShipHero and its clients what Veho can do for their business.”

ShipHero was founded in 2013 to create a fully comprehensive Warehouse Management Software for e-commerce brands and 3PLs. Now, ShipHero is a complete Warehouse Operating System that powers high-performing warehouses and enables growth at scale for its clients. Part of ShipHero’s added value is creating and maintaining strong partnerships with key players in DTC fulfillment, including Veho.

“Veho’s technology-driven approach and unwavering commitment to customer satisfaction perfectly align with ShipHero’s mission to revolutionize e-commerce,” said Aaron Rubin, CEO at ShipHero. “This expanded partnership enables us to offer our customers a more comprehensive suite of solutions, empowering them to exceed customer expectations and achieve sustained growth in peak season and beyond.”

Veho’s technology platform and delivery network enable some of America’s leading retail and e-commerce brands to get packages to customers faster and better than legacy carriers. Veho allows consumers to control when, where, and how their packages are delivered, provide specific delivery instructions, communicate with their delivery driver-partner, and use GPS, AI, and machine learning to ensure packages are delivered as consumers expect, and every delivery is better than the last.

About Veho

Veho is a next-generation delivery platform, turning shipping from a cost center into a value driver. By combining purpose-built technology, customer experience obsession, and a scalable delivery network, Veho enables brands to offer an Amazon-level delivery experience that measurably improves their bottom line. The industry-leading results speak for themselves: 99% on-time delivery, 4.9/5 customer satisfaction score, 71% fewer delivery-related refunds, and a 41% increase in customer lifetime value. Now one of America’s largest delivery platforms, Veho serves 105 million Americans across 44 markets–and growing. Learn why leading brands, including Sephora, Zara, Lululemon, Saks, and Macy’s, trust Veho to drive a return on their delivery experience at shipveho.com

About ShipHero

ShipHero is a US-based provider of cloud-based e-commerce fulfillment solutions that give online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero robust Warehouse Management System (WMS) allows them to truly understand their complete costs and use the data to make informed, cost-effective decisions. Some notable customers include Universal Music Group, Hush, and Canadian Tire. Additionally, 10% of all Shopify+ orders globally are processed through ShipHero.

Media Contacts:

Veho: Evan Wagner, Evan.Wagner@shipveho.com or veho@escalatepr.com

ShipHero: Megan Sullivan, megan.sullivan@shiphero.com or media@shiphero.com

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NetSuite is to Finance and IT what ShipHero is to WMS. As a result, NetSuite is used to manage dozens of internal functions that make your business run. However, keeping your warehouse data in sync with your system, giving your customer support team the information they need to resolve customer issues, and keeping your operations running smoothly needs more than a standard WMS.

The ShipHero team is thrilled to announce that they have achieved “Built for NetSuite” status for their WMS solution. The “Built for NetSuite” program recognizes solutions that meet the same level of standards for security, data privacy and overall quality as the solutions offered by NetSuite. ShipHero’s WMS for NetSuite solution is a powerful combination of ShipHero’s WMS, embedded tools within NetSuite, and a real-time two-way integration that moves data between platforms.

Here are the key areas areas where the NetSuite/ShipHero integration really shines:

Visibility

You’ll always know what’s happening in your warehouse with the easy-to-read NetSuite dashboard. NetSuite’s dashboard updates in real time, giving you instant awareness of any delays right when they happen. If an order is flagged or an action is taken on a shipment, that information is immediately captured and displayed, giving you the full story of an item’s delivery status.

Data Sync

Never wonder again if the data you’re seeing is accurate. The NetSuite/ShipHero integration allows data to freely move back and forth keeping your inventory counts accurate and helping you to avoid lengthy financial reconciliations on missed inventory or missing shipments.

More Efficient Processes

ShipHero with NetSuite brings you a fully paperless warehouse management experience, cuts down on error rates and waits for manual updates to show in the system. Plus, we can help you better schedule your workforce, to cut down on the number of overtime shifts. One of the best parts is that ShipHero is one of the easiest WMS to learn. Many of our clients have told us that they can get a brand new employee up and running on the mobile app in 15-20 minutes. No more waiting for your team to get up to speed.

ShipHero & NetSuite

ShipHero clients are already leveraging the NetSuite integration to boost their response time and keep customers happy. As an important player in the eCommerce space, ShipHero is committed to working closely with NetSuite to ensure our clients get maximum value from their customer service interactions.

Additional features of the ShipHero & NetSuite integration include:

• Bi-directional data synchronization
• Products & Kits
• Sales Orders
• Purchase Orders & Transfer Orders
• Inventory Quantities & Locations
• Serial Numbers, Lot codes and Expiration Dates
• Work orders & Assemblies
• Returns Implementation

The integration will also be handled 100% in-house by ShipHero, allowing you to go live in as little as 6 weeks without any third party involvement.

As ShipHero CEO Aaron Rubin says, “We win because of the quality of our software, the features of our software and our support and ops teams. As eCommerce continues to grow as an industry, close collaboration with our software partners is a top priority.”

Get the best warehouse operating system in the business and leverage the power of NetSuite with the backing of ShipHero. Get started now!

About ShipHero

ShipHero is a US based, leading provider of an award-winning cloud-based warehouse operating system that gives online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 6,500 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Additionally, ShipHero is the official fulfillment network partner for Shopify, and now has 9 owned and operated warehouses across North America to get our clients’ products to their customers faster.

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ShipHero has recently announced the launch of WorkforceHero as part of our industry-leading cloud-based Warehouse Management Software (WMS). As a new feature within the WMS, our clients can now leverage the data within the system to manage on-the-floor workers better, readjust priorities and track compliance throughout the day.“What we asked ourselves was, how much is knowing what your warehouse team is doing at any given time worth to you?” Aaron Rubin, CEO of ShipHero, said. “We like to think that, as warehouse managers or even C-level executives, we know exactly what’s happening in the warehouse at any given time. But the truth is, that’s not the case.”

Improve Productivity by Taking a Big Picture Approach

WorkforceHero is designed to provide your operations team with an overview of what’s happening in your warehouse at any given moment. With that broad picture in mind, you can then use the data in ShipHero, knowledge of the priorities for the day, and your own expertise to:

Pre-assign and re-assign tasks

You know what projects need to be completed and which SLAs have to be met the minute you step on the warehouse floor. With WorkforceHero’s easy-to-read dashboard, your team can easily see who is on shift for the day and assign different tasks to each worker. Then, when they clock in, they’ll see exactly what they should be doing. This will help to eliminate any early shift confusion because jobs have already been assigned. And as priorities shift, you can re-assign different tasks to keep everything on track.

Maintain timekeeping, including breaks and lunches

WorkforceHero offers an easy clock-in, clock-out interface with the quick scan of a badge. This will keep track of employee in and out times and is also used to track breaks and lunches. The system will flag any employees who are not compliant so that you can easily see where and with whom issues need to be addressed. This increases employee accountability too.

Review performance records to find strengths and weaknesses

ShipHero already records a lot of data relating to picking and packing. With WorkforceHero, you can leverage this data to find your best pickers and packers and build teams that can fly through special projects. You can also identify team members who may need more training or oversight to increase overall productivity and help them succeed.

Create dynamic teams

With data comes insight, and WorkforceHero offers plenty. Use productivity data to keep your shifts well-balanced. Even out your pickers, packers, and water spiders to optimize productivity and efficiency throughout the day, no matter what’s on the docket.

Use Better Insights to Lower Labor Costs

WorkforceHero’s focus is to find ways for your teams to work smarter, not harder. With higher productivity levels brought about by pairing the right folks together, changing tasks and focus as priorities shift, and identifying areas for improvement, you can lower labor costs too. As a big chunk of your P&L, we know that finding some savings on labor can seem nearly impossible. But with WorkforceHero, you have the data and insights you need.Plus, it will give your workers a better understanding of what is expected of them throughout the day and keep them motivated to move on to their next task. With the “ask for a job” feature, part of WorkforceHero’s touchscreen interface, you can decrease downtime between jobs. No employee likes to feel like they’re “stuck” during the day or have to search high and low for a manager. With “ask for a job,” you’ll be able to see which employees need a new assignment and provide direction quickly.

Provide Visibility to Off-Site Stakeholders

Another great benefit of WorkforceHero is its level of visibility. Anyone with the right permissions will easily be able to see what’s happening in the warehouse at any given moment. This is especially helpful for key stakeholders who may not visit the warehouse often or for those with multiple warehouses to oversee. “Recently, a CEO told me of an experience he had during a winter storm,” Rubin said. “One of his warehouses needed to close due to weather, but he could still see what was happening in other facilities and determine how best to allocate resources and prioritize based on limited staff. That’s a huge shift in visibility that many owners just don’t have.”

WorkforceHero Works for Us, Too

Just like with ShipHero’s WMS, we’re confident in the importance of WorkforceHero because we’ve tested it ourselves. “We created the feature, first and foremost, to improve the productivity in our own facilities,” Rubin said. “We quickly saw how valuable this tool could be to our SaaS clients and started working on ways to make it available to everyone.”We’ve seen great gains in productivity, especially with less downtime between projects and more autonomy for employees since they’re controlling their clock-ins and outs and break/lunch times. WorkforceHero has made it easier than ever to identify trouble spots and address them fast.

Rule the Warehouse with WorkforceHero

You know your teams work hard, but with WorkforceHero, you can now give your operations teams even more data and insight into increasing output and optimizing their team’s performance. Implementing WorkforceHero is fairly easy and just requires a call with our Client Support team to make sure all the jobs and roles are input correctly. If you’re already a ShipHero WMS client, we invite you to reach out to Client Support now. If you’d like to learn more about ShipHero and WorkforceHero, schedule a demo with our Sales team today!