Get easy returns management your customers will love.
Unlock your returns simplicity with built-in self-service options for your customers.
With built-in returns management, you can set the rules for returns, as well as embed the self-service return widget directly on your site to free up your customer service team.
Use your connected shipping accounts for easy label printing.
Configure what shipping options are available for returns and manage label costs and options for your customers.
Creating a seamless returns experience for your customer, and your team.
Pre-Printed Labels
Set the rules on which orders should include a pre-printed returns shipping label if you don’t want customers printing their own labels.
Final Sales
Mark individual products for final sale and they won’t be eligible for returns. We keep track of when the product was shipped and marked final sale.
Exchanges & Refunds
Quickly generate an exchange order or process a refund for a customer directly within Shiphero.
"Our warehouse used to be what held us back. Once we switched over to ShipHero we knocked out 700 orders in our first day."
Jake, Operations Lead, VP of The ZigZag Stripe
Features your customer team will love too.
Returns are easier to find directly within ShipHero, as well as process and close-out, allowing your team to focus on a positive customer experience.
Self-Service Returns
Use the built-in returns widget on your website for easy customer self-service returns.
Know Inbound Returns
View existing RMAs, know what returns have been submitted and what’s inbound. Mark received inventory as restocked or not.
Returns Rules
Allowing 30 days for a return? Have a limit on label cost? You set the rules.
Sales Channel Synced
Refunds and gift cards are submitted to the connected e-commerce sales channel for consistent brand experience.
Return Reasons
Returns happen for a reason. Track the return reasons and gain insight into avoidable causes.
Reporting
Run reports on returns, flag packers if it was a fulfillment mistake.
You'll be in good company.
It's easy to learn more, let's talk
Need more information? Trying to figure out a solution? We're here to discuss what we can, and cannot do.
