Returns are a fact of ecommerce. Done right, returns can grow sales and drive repeat business.

Get easy returns management your customers will love.

Unlock your returns simplicity with built-in self-service options for your customers.

With built-in returns management, you can set the rules for returns, as well as embed the self-service return widget directly on your site to free up your customer service team.

Use your connected shipping accounts for easy label printing.

Configure what shipping options are available for returns and manage label costs and options for your customers.

Creating a seamless returns experience for your customer, and your team.

Pre-Printed Labels

Set the rules on which orders should include a pre-printed returns shipping label if you don’t want customers printing their own labels.

Final Sales

Mark individual products for final sale and they won’t be eligible for returns. We keep track of when the product was shipped and marked final sale.

Exchanges & Refunds

Quickly generate an exchange order or process a refund for a customer directly within Shiphero.

"Our warehouse used to be what held us back. Once we switched over to ShipHero we knocked out 700 orders in our first day."

Jake, Operations Lead, VP of The ZigZag Stripe

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Features your customer team will love too.

Returns are easier to find directly within ShipHero, as well as process and close-out, allowing your team to focus on a positive customer experience.
Self-Service Returns

Use the built-in returns widget on your website for easy customer self-service returns.

Know Inbound Returns

View existing RMAs, know what returns have been submitted and what’s inbound. Mark received inventory as restocked or not.

Returns Rules

Allowing 30 days for a return? Have a limit on label cost? You set the rules.

Sales Channel Synced

Refunds and gift cards are submitted to the connected e-commerce sales channel for consistent brand experience.

Return Reasons

Returns happen for a reason. Track the return reasons and gain insight into avoidable causes.

Reporting

Run reports on returns, flag packers if it was a fulfillment mistake.

Returns instructional videos

Set Shipping Carriers

Set the available shipping carriers used for return label generation.

Create a Return

Quickly create a return directly from within an order.

Processing a Refund

Once a return has been processed, submitting a refund us as easy as tapping a button.

You'll be in good company.

It's easy to learn more, let's talk

Need more information? Trying to figure out a solution? We're here to discuss what we can, and cannot do.