Access all of the features of ShipHero, with no limitations. Once you’ve signed up, your dedicated account advocate will work with you to schedule your 1 hour on-boarding call. Pay month to month with no contract minimums.
Absolute accurate inventory
ShipHero’s enterprise level inventory management features allow you to have the confidence your inventory is accurate. With features such as barcoding, cycle counting, location management, multi-warehouse management all synchronized across your connected stores. No matter if you have 500 SKUs, or 50,000 SKUs.
Don’t overpay for labels
Never overpay for a shipping label again. ShipHero is integrated directly with most major shipping carriers and is easy to configure to either print shipping labels using methods you specify, or choose for you for every order fulfilled. ShipHero will even send the shipping confirmation and tracking information to your customer.
Fast and error free order processing
Throw away the paper pick lists and take advantage of a complete mobile pick, pack and ship order fulfillment process that allows you to fulfill orders faster, with a virtual zero error rate. Automation rules mean can eliminate manual tasks, and order prioritization makes sure your team knows which orders to ship each day.
Powerful data insight
ShipHero’s reports give you lots of information on how your products, orders, shipments and team are performing individually and over time. Compare the sales of your products, or understand how much you’re paying for shipments by each carrier. ShipHero can help you track, and measure performance of your overall operations as well as drill down and get into the specifics.
Reduce the number of tasks
Throw away the paper pick lists and take advantage of a complete mobile pick, pack and ship order fulfillment process that allows you to fulfill orders faster, with a virtual 0 error rate. Automation rules mean can eliminate manual tasks, and order prioritization makes sure your team knows which orders to ship each day.
Make it easy and increase sales
60% of your new customers will check your returns policy before completing that purchase. Get a professional, easy to use returns widget to make returns easy for your customers. Your customer support team can control the rules, shipping label options as well as know what returns are generated, with easy refund and exchange options.
Sell where your customers are
ShipHero is directly integrated with Amazon FBA and Amazon SFP. This allows you to manage orders, view inventory, create Amazon restock orders directly within ShipHero to ship to Amazon as well as generate your Amazon shipping labels for Amazon orders.
Operate faster, reduce your errors
ShipHero provides everything you need to create, manage, print and scan barcodes on desktop and mobile devices. Most barcode types are supported that allow you to use either your own barcodes or your manufacturers barcodes. Manage and use barcodes for your products, locations (for put-aways), totes (for batch picking), purchase orders and boxes used for shipping.
Grow as you need it
Add users when needed for $99/month
You get all of the features of ShipHero and only need to add users when you grow. To make sure no 2 people can pick, pack or ship the same order, only one session per user account is possible at one time. Additional user accounts are pro-rated, so if you only have an additional user for 2 weeks, you only pay for 2 weeks.
Expand connected stores
Synchronize as many e-commerce stores as you need
ShipHero synchronizes inventory availability across your connected stores. You can connect as many as you want, across different platforms (such as Shopify, BigCommerce, Amazon etc). You get 10 store connections included in your plan. Each additional store connection is $29 per month.
Frequently Asked Questions
We offer a 30-day money back guarantee. Why? Setting up ShipHero will require support and assistance from our team. We make this process easy by providing you a dedicated account advocate, who will work with you to schedule your 1 hour on-boarding call. You also have a support team standing by to answer questions and assist. If you’re not completely satisfied in your first 30 days, then we refund you 100% your money back.
We recommend scheduling a demo if you haven’t already done so, this helps us understand your goals and problems you’re trying to solve as well as walk through the features of ShipHero. Once you sign up, your account advocate will reach out to schedule your 1 hour on-boarding call, where you will work with a solutions team member to ensure your ShipHero account is configured and ready to go. We also recommend reading the getting started guide.
You get direct access to the ShipHero support team using the in app-messenger or email message. Our team typically responds to questions and requests within a few minutes.
Our support hours are:
- Mon / Tue / Wed / Thur 9AM to 9PM Eastern Standard
- Fri 9AM to 7PM Eastern Standard
- Sat / Sun 10AM to 3PM Eastern Standard
Typical setup times vary based on a number of factors, such as any current systems you’re migrating from, current state of your operations and what specific features of ShipHero you will use. Our team will work with you to identify what needs to be done, and assist you as you setup.
Typical setup time is about 1 week. This can be more or less time depending on what you need to do with your team to get up and running.
Phone support is available for Enterprise customers with scheduled call times. Our team and support tools are optimized for account access and response via messenger (available directly in the application) along with email (firstname.lastname@example.org).
Magento is a self hosted eCommerce platform that requires dedicated engineering resources for connection to ShipHero. Magento store setup requires an upfront setup fee of $2500, which is not refundable. Magento connections are only available on Small Business and Enterprise plans.
Additional Magento store support is billed at $200 per hour.
$499 per month
Access all of the features of ShipHero, with no limitations. You also get a complimentary 1 hour on-boarding call with a member of our solutions team to help you setup and optimize your business.
$799 per month
Level up with additional users and prioritized help and support via chat and email. This plan is designed for small businesses looking to grow, with enough user accounts to support pickers and packers operating efficiently in your warehouse.
$1799 per month
Improve performance with enterprise-level features such as dynamic slotting and prioritized support. This is designed for businesses that ship high volume orders, and need additional on-boarding and optimization.